Reviews
Russ Darrow provided excellent service throughout the
Russ Darrow provided excellent service throughout the entire transaction. They didn't have the vehicle I wanted on the lot but quickly located one and I had it the next day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Drake Lallas drake.lallas@russdarrow.com
Everything and everyone was very professional and
Everything and everyone was very professional and helpful. Especially Joe in the Service Department! Thanks Joe.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Joe was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com
Jess at Russ Darrow was very helpful, friendly and
Jess at Russ Darrow was very helpful, friendly and patient. Great service, I will keep using them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out, Rebecca. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com
I love how they make various times available for
I love how they make various times available for appointments throughout the day and how their system allows you to create online appointments.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com
Very friendly staff.
Very friendly staff. Very organized and all is clean and comfortable. Always look forward to going there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com
18 days to fix car.
18 days to fix car. After 16 days they had forgotten to get a necessary gasket. Coolant had gotten into the engine oil but they stated the engine is still good , we will see. The extended warranty that was sold to me did not cover the part and I am out $1500.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Drake Lallas drake.lallas@russdarrow.com
Prompt, kind, courteous, caring, informative,
Prompt, kind, courteous, caring, informative, knowledgeable, thorough, trustworthy, clean, easy to make appointment, can usually get an appointment scheduled when I want and within a short period of time, great coffee in waiting area, clean bathroom and waiting area
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com
Joseph was thorough, had me look at the video examination
Joseph was thorough, had me look at the video examination of my car. Went over what was done and what will happen next time I come in. Wait wasn’t long. They are so professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Jospeh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com
Great service everything is good on my car.
Great service everything is good on my car. I give Russ Darrow 5 stars. Everyone is very nice I would recommend it to everyone I know
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Sonya! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years to come! Drake Lallas drake.lallas@russdarrow.com
Service was fantastic!
Service was fantastic! I appreciate the walk-in opportunity, efficiency, and customer service! From beginning to end.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you, Susan. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com