Len Stoler Lexus

Great people to work with! Very knowledgeable and straightforward. The car was ready for me to test drive and made it easy transition

​I contacted this dealership specifically to purchase a certified pre-owned Lexus for my 81-year-old mother, who is currently battling blood cancer. Given her health, I am handling this search for her, and it has been a weeks-long process to find a vehicle with her specific required options. ​I spoke with a salesperson named Luke, who promised to send a video of the paint, wheels, and interior condition. I explicitly shared with him that I had recently lost out on another vehicle due to poor communication from a different dealer. Luke assured me he would call me back after finishing with a client in front of him. He never called, and he never sent the video. Instead, I received a cold text the following afternoon stating the car had sold the night before. ​When I called to discuss this with the sales manager, he was incredibly dismissive, stating he "didn't understand what the problem was." I asked how to contact the owner of the dealership to which he replied, I could not. It is clear this dealership lacks basic empathy and professional follow-through. If you value communication and reliable service, look elsewhere.

I had a great experience there buying a car. Everything went smoothly and they have the best prices.

Service Department people rude and demeaning to customers. Unhelpful discourteos misogynistic ageist. Suggest consumers avoid

Tim Queen is your man if you want to purchase or lease a vehicle. He is just great! Compared to my last purchase of my current vehicle from another state tmy experience with Tim yesterday was phenomenal. He was very kind and patient and took his time to explain the different stages and processes of vehicle purchase, showed me the different vehicles they had that suited my preference, took me out on a test drive and really helped me gain perspective on getting the right vehicle to suit my lifestyle. After meeting him for the first time yesterday and spending some valuable time discussing the best options available to me I feel very confident that I can make a well informed decision on my next vehicle purchase! Thanks Tim and Merry Christmas! I will see you after the holidays

Since I bought my last three cars factory-direct, I was hoping my experience venturing back into a dealership after 20 years wouldn't be too bad. Not only was it not bad, it was a very pleasant and stress-free experience at Len Stoler Lexus. I give most of the credit to our sales associate, Darmon Smalls. I was in contact with 4 area dealers zeroing in on the car and price. Darmon was, by far, the most responsive and professional. The others went radio silent after just a week. Darmon and the Stoler team didn't pressure us and were courteous and respectful. The best part is that we got the car we wanted at an amazing price! Thank you Darmon, Dolair Alali, Jesse Cameron and Phyllis Roosevelt for an amazing experience.

Excellent service ! Sam Lee our salesperson was terrific, calm and knowledgable . We never felt pressure to buy. They made a great effort to find us the car we wanted.

My experience with Len Stoler Lexus is nothing but amazing. Daryl Smith is the best Car Salesman Maryland has to offer. Now making your deal go through & getting you where you need to be Joe Benson is your Manager of the year. Then to make things even better, they send you back to Travis Wagman, who seals the deal & might just add a perk to make it even better. Len Stoler is the only delear I have dealt with for years.

I bought my new car from Luke at the Use Car Sales on Saturday morning, and it was the easiest thing ever! Of course, I will say I knew what I wanted and came in prepared w financing. 1. Luke is very pleasant to work with. He was pleasant to everyone he met, people detailing the car, coworkers, all the customers he met in person and on the phone. He was not pushy or had the "car salesman" attitude. 2. Financing w Lexus beat my bank's rate by over 2.5 %. In and out of fast! The total process took about max 4hrs, but that's buying a car. My experience was very nice, and I'd come back if they had what I wanted.

My recent experience with Len Stoller Lexus on Reisterstown Road was perfection. Daryl S. & Joe handled the transition with ease and comfort. Their service was only eclipsed by the car itself. Amazing!