Len Stoler Lexus

I enjoyed first class service and received a very fair deal from Phil Pate and Derrick Banks. They made my car shopping hassle-free and expeditious. I’ll certainly consider Len Stoler Lexus for future auto purchases.

Great dealership and people. Made totally sure I was happy. Wish I wasn't hour away from them to get service by them. I highly recommend! Oh and I drove home with a super sweet Lexus. 10 out of 10 service.

Marina & Joe were awesome - they found me the car I wanted, held it for me and kept me in the loop when it was expected. It was an easy process from initiating call through driving it out of the dealership. 2nd transaction with Len Stoler would come back again.

Wonderful expertise service in preparation for sale of car. Would refer others for purchase of automobile. This is not my first experience with this dealership

Phyllis Roosevelt is the best. She understands my car needs and gives me information so I can make the best decision. The process was very quick.

Excellent easy purchase from Chase —he was very clear on all explanations and we got all the information easily-super helpful. The sale went very smoothly—we highly recommend this terrific dealership.

I do not work for Lexus but when a consumer comes into a Lexus dealership, the consumer should bring the vehicle to the service center where they are greeted by a service professional. Once the service professional greets the consumer, they should begin the service process if possible or inform the consumer of their expected wait time. While they are waiting, the team should focus on assisting other customers in the order in which they arrived.  The consumer should be kept informed throughout the maintenance process. The service professionals should look at the vehicle maintenance history and ask the customer to describe the issue. If the service team member is unable to address the concern a senior professional should be called. When I arrived at the service center, I drove the vehicle into the garage and waited to be greeted. After some time had passed and I still had not been greeted, I pulled my car further into the garage to make room for another vehicle behind me. The team members began to assist the new vehicle’s driver behind me while I continued to wait, much to my chagrin. I decided to bring my concern to the team member who disputed the fact that they saw the new driver. When the team member proved unhelpful, I insisted to speak with the manager who then not only condescendingly sanctioned the behavior of the team members but invalidated my concerns about fair treatment by telling me to leave if I found the situation disagreeable. Eventually I found myself being escorted to a service desk where a different team member asked me to describe the issue. I had already relayed this issue via telephone to this very dealership, so I was confused when he asked me to recount the problem because it should have been on my account notes. It would have been helpful for the manager to inform me that there was a change between who I had spoken with on the phone and who I would be speaking with in person. I did my best to describe the issue, but the service team member was more preoccupied with my tone than the concern he was ultimately unable to address. I was promptly instructed to part ways and vacate the premises. There are a few issues with this entire exchange. Namely in 2022 there is no acceptable reason why a group of professionals should feel comfortable casting out a high value consumer. No person regardless or race, nationality, sex, religion, personal disability, or otherwise should be subjected to a subpar experience and then be dehumanized for requesting the business uphold its brand standard. This experience was a gross bastardization of Lexus’ dedication to “offering exceptional customer experiences. And in doing so, creating loyalty throughout the world…” Given the trends of consumers buying vehicles since the COVID epidemic and the subsequent chip shortage I doubt that it is in any dealership’s best interests to continue to interact with consumers in this manner.

Phil, Daniel and team, We cannot thank you enough for the incredible experience given to us! Really made the process exciting, and stress free. Len Stoler Lexus has our business for life.

Purchased vehicle on New Year's Day and had a wonderful experience. We are return customers and we absolutely love our salesman Smitty. The dealership manager, Alan Kassel, is an absolute gentleman. Generally, I hate the process of buying a car but these folks made it a pleasure.

Excellent customer service from Team Lexus in OwingsMill. Chase Stine my car salesman was incredible, professional and very knowledgeable. Very smooth,quick and no hassle process. The finance manager John Griffin awesome! Would definitely recommend you guys to friends and family.