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Sales 9:00 AM - 9:00 PM
Service 9:00 AM - 9:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun Closed
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun Closed

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Reviews

4.2
322 lifetime reviews. Includes reviews of Big Star Ford from DealerRater.com
  • Quality service & thorough!

    Friendly staff, quality service, stays true to their word!!would recommend!


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    Friendly staff, quality service, stays true to their word!!would recommend!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New vehicle purchase after Hurricane Harvey
    September 23, 2017

    Let's just say that the sales representative Mr. Von made me feel as if I were a priority with getting back on the road. No pressure when it came ...


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    Let's just say that the sales representative Mr. Von made me feel as if I were a priority with getting back on the road. No pressure when it came to a final decision and he made sure he I was comfortable with the reality of the purchase. I was fortunate enough to have a great vehicle purchasing experience with Big Star Ford. Heck, I was so excited I yelled in the middle of the dealership show floor with the great news. Thank you Mr. Von for your time and invested hard work to make sure I recovered after my flooded vehicle conflicts. I am a first responder in law enforcement and for a change, someone took care of me.

    Does recommend this dealer

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  • Horrible Customer care.
    August 15, 2017

    When I purchased the vehicle I was told that if I had any problems with the vehicle needing service. I was to contact the Service Department and ...

    Big Star Ford

    We're sorry to hear about your experience with our dealership staff and the lack of customer service that you received. We'd like to talk with you...


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    When I purchased the vehicle I was told that if I had any problems with the vehicle needing service. I was to contact the Service Department and schedule an appointment. When I brought the vehicle in I was told to stand at a counter and a service person would be out shortly. Approximately 15 minutes later a attendant who parked cars asked me had I been helped. He then directed me to a employee named Gregory. This individual made feel as though I was interrupting him. He was not professional and he did not answer any of my questions. I asked to speak to a manager; he responded by saying I don't know where he is. I than asked to speak to the General Manager, he responded shortly, he went to lunch. He told me that I had to leave my vehicle for 24 hours, I asked him if he had a courtesy vehicle, he said he did. He asked me where I lived I told him Webster. He said the courtesy vehicle could not take me. He then order a uber, said it would be there in three minutes. 15 minute later I was on my way. It has been over 24 hours, did not here from him. I text and called. I spoke with him on the phone, I asked about the status of my vehicle and he indicated that they were still trying to determine what was wrong with the vehicle. I inquired as to why he did not call me to inform me of this? He replied that he was just getting to his phone calls, and I did not give him a chance to call. Horrible Customer Care.

    Does not recommend this dealer
    Came in for service or repair
    Big Star Ford

    We're sorry to hear about your experience with our dealership staff and the lack of customer service that you received. We'd like to talk with you to see how this can be resolved, so please contact our Brand Advocacy Manager Desiree Sauceman at 713.653.6228 or desirees@bigstarford.com.


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Service & Repair

About Our Dealership

Dealer on Cars.com since February 2011

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

Big Star Ford serves the Pearland/Houston area with exception service and quality Ford products. With the latest models of Mustang, C-Max, Edge, Escape, Expedition, Explorer, F-150, F-250, F-350, Fiesta, Flex, Focus, Fusion, and Taurus, we carry vehicles to fit everyone's needs. Come visit us at 17717 South Freeway Manvel, TX 77578 and drive away with your new vehicle today.

"Big Star Ford... You Drive. We Listen."