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My salesman was great when I purchased my wife’s Expedition. I believe his name was Nick, it started about a month after my purchase. We have the... 3.5 Ecoboost, it started making a chirping sound on the passenger side. I live in Lake Jackson so I took it Gulf Coast Ford. It turns out to be the exhaust manifold gasket. They had our vehicle in and out with in 3 days. A month later the driver side started making the same noise. Gulf coast didn’t have any loaners cars so I figured I’d give Big Star a chance since that is where I purchased the vehicle. What took Gulf Coast 3 days to fix took Big Star Ford almost 3 weeks. I had to delay our family vacation a few days because of how long they had our vehicle. We had a planned to Drive to California. When I called upset they offered to comp me a free oil change. I agreed and they apologized, we took the Expedition the next day to California. It wasn’t till the past week when I knew something was wrong. I went to change the oil and only 2.5 qts came out. I opened the hood and there was oil all over the inside of the hood. We drove all the way to California and back with no oil cap. Not only did they take 5 times longer to fix our car than Gulf Coast Ford. But they offered to give us a free oil change and can’t even put back the xxxx oil cap. I called today asking if they could pay for the replacement cap that I had ordered. They agreed to pay and give me a call. I had ordered the part from Yaklin Ford since it was in my area. I went to pick up the part and it was never paid for. Tried calling and could not get an answer. I will never take my vehicle there to service again. It was a complete nightmare. The sales team is very friendly but they have to do something about service, it’s ridiculous.
Jeremy,Thank you for taking the time to leave us feedback. We are very disappointed you did not have a positive experience with us. We strive to maint...ain excellent business relations at our dealership. Please call our Brand Advocacy Manager, Desiree Sauceman, to discuss ways we can improve. We look forward to hearing from you soon. You can reach Desiree at 713.653.6228.
Made a deal on a used raptor for internet price, confirmed the price I would pay for the vehicle but when I sat down with finance it wasn't the agreed... upon price and was an extra 2 grand more. I was told every dealership has this cost added to used cars.. B/S,, I called 3 ford dealerships and they said the price on the internet was the price you pay. I didn't know about this extra 2 grand until after they ran my credit, after I was approved and after they wanted me to sign all the other documents before seeing the final deal.. I guess they assume once you are that far into the process you are to stupid to back out. I actually had to finally ask finance to show me the deal before I sign any other documents. SHADDY SHADDY PEOPLE. I walked away from the "New Deal they made with themselves" But, I did receive an offer for free gas for a month possibly a Raptor Hat Raptor from Kevin Butcher. I sent him back the email and wrote I would just like you to honor the deal I was given. I have lived in Pearland since 1977, I will certainly pass the word along. I guess the old saying of "Never Trust a Used Car Salesman" is alive and well in the City of Manvel / Pearland Texas.
Thank you for reaching out to us. At Big Star Ford we take customer service very seriously, and We are sorry that you did not receive the level of ser...vice that we are dedicated to providing. At your convenience please contact our Brand Advocacy Manager at (713) 653-6228 or at email@example.com to discuss your experience. Thank you again, and we hope to have the opportunity to regain your trust and confidence in us.
First time purchasing a vehicle from BIG Star Ford and the service I received from my salesperson, Agustin Garcia, was first class. Agustin never gave... up in finding the perfect truck for me. I will definitely shop my next vehicle from Agustin Garcia and his team at Big Star Ford.
Worst service ever...sat for 3hrs and not once did they tell me payment or percent interest until they sat me at finance and they were way out of bell... park as to what I told them over the phone...will not recco.end anyone to this place
Rob, Thank you for taking the time to leave us feedback. We are very disappointed you did not have a positive experience with us. We strive to maintai...n excellent business relations at our dealership. Please call our Brand Advocacy Manager, Desiree Sauceman, to discuss ways we can improve. We look forward to hearing from you soon. You can reach Desiree at 713.653.6228.
I was interested in purchasing a vehicle from Big Star Ford. I had a sales person call me back the same Day which was great. To make a long story short... the sales person basically told me I couldn’t afford the vehicle I was looking into. He even suggested that I should look somewhere else. A few days later he contacted me again asking if I wanted to see the vehicle. Quite shocked he would do such a thing after what he had told me days before. Well Big Star Ford didn’t get my business. I found another dealership that worked with me in getting the vehicle I wanted.
We're sorry to hear that your recent experience with someone from our sales staff was so negative. We understand your frustration with what happened, ...and we'd like to see if we can turn around your experience. Could you please contact our Brand Advocacy Manager Desiree Sauceman at 713.653.6228 or firstname.lastname@example.org?
Terrible service department. Friends had warned me how bad it was and there are numerous bad reviews online including a D rating at the Better Business... Bureau. I decided to give them a chance since they are close to my house and would be convenient if they weren't so terrible. About a year ago I did their 3 oil change deal and that went fairly smoothly. About 2 months ago I made an appointment online to have the modem on my car replaced as part of a Ford Field Service Action (FSA). I specifically stated in the online form that my appointment was to get the Ford FSA service. When I went to my appointment, the "service advisor" that was assigned to me had no idea what the FSA was and it was quite clear he had not bothered looking at the service request from my online appointment submission. Why have an online system if no body actually bothers looking at it? I was told they would have to order the part and it would take 7-10 days. I specifically asked if they would call me when the part came in and the "service advisor" said yes. The 7-10 days go by and no call. It is almost time to get my oil changed again and I am about to go out of town for a few weeks, so I decide to wait until after I get back and have the FSA and oil change done at the same time. I am now back in town and call to see if the part is in so I can set up an appointment. This is about 2 months after I was initially told they would order the part. I call the "service advisor" a few times and it goes to voice mail so I decide to call the service department. When I tell the person I am calling to check if the part has come in she looks me up in their system and apparently there is no mention of my service request. She calls the parts department. When she gets back to me she tells me not only has the part not been ordered but I would have to come in so they could look at my car and see what parts are needed. I would then have to come back in again after they ordered they parts. Why did the "service advisor" not have them look at my car 2 months ago when I initially started this process? Because the people working at this service department are totally incompetent and have no idea what they are doing. Unfortunately I still have 2 oil changes I have already paid for at their service center. I will go ahead and have them do the oil changes because, hopefully, that is something simple enough so they will not screw it up. I will be having the FSA done at a competent Ford service center because it is obvious these people have no idea what they are doing with anything more complicated than an oil change. Once I have my 2 oil changes I will be completely done with this service department. I strongly suggest that you avoid the frustration and go anywhere else for your automotive service needs.
Alan, we're sorry to hear about your experience with our service department. We'd like the opportunity to talk with you about how things can be best r...esolved, so please contact our Brand Advocacy Manager Desiree Sauceman at 713.653.6228 or email@example.com.
Stay away. They tell you that you are approved and then when you get there they change the complete terms and they want a huge amount of money down. I... drove over there because I was told I was approved for zero down. Not the case . Stay clear of this dealership.
Friendly staff, quality service, stays true to their word!!would recommend!
Unprofessional ! Wouldn't recommend anyone to buy from this location .
Daija, we're very sorry to hear you did not have a good experience buying a car with us, and we'd like to talk to you about it and go over your concer...ns. Please contact our Customer Advocacy Manager Desiree Sauceman at 713.653.6228 or firstname.lastname@example.org.
The purchase experience was great. My sales person, Dwyane Daniels, was very knowledgeable and pleasant. He did an excellent job, especially when explaining... the details of the vehicle. The manager that appraised my car, James Jackson, was very nice and took a moment to personally comment on the good condition of my trade-in. I am the proud owner of a 2016 Ford Platinum Expedition! Thanks Dwyane Daniels & Big Star Ford!