Reviews
3 visits later still not inspected
Just bought my second truck with Tim's. Loved my first experience. This one initially felt less personal. Didn't get offered a returning customer discount or anything. Because I bought the truck too late they couldn't inspect it of look into moisture in the headlight or why the heated seats weren't working. But I was assured that they would "take care of it" when I brought the truck back in for inspection. Took 4 weeks to find a time that worked mutually. Also, a check engine light came on and truck was hesitating by that time. After 3 days in shop and free loading for rides to work and no rental or loaner offered, I found out it was ingnition coil. They fixed that for 100$. Thought that was fair. But I needed to bring the truck back in for a new headlight and heating element. 2 or so weeks later bring the truck back in and it takes almost 6 hours to change the headlights and put heating element in. I drive down the street and realize the blinkers in the front now don't work. So I had to bring it back in the next day for over an hour. They fixed the blinkers but this time when I was driving away I realized the sticker was never placed... Now I am waiting for the next chance I have to drive 40 mins, again, to get an inspection sticker. It's now 4 months after I bought the truck and it's still not inspected. In tims defense, I do have to drive 40 mins and I don't like to take work off for things like this so those two variable might have extended this out a little further and they have at least tried to rectify these issues.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Cody, I'm sorry you felt you had a bad service experience. We do our best to meet the customers requests when a previously owned vehicle has mechanical failure. I completely understand how it is to drive out of you're way to have a repair fixed thankfully we run a facility that will fix the vehicle after the purchase. Not always do dealerships stand behind the products they sell. I value the feedback and hopefully in the future you don't have too many additional repairs. Best Regards, Sean McIntyre GSM
Cody, I'm sorry you felt you had a bad service experience. We do our best to meet the customers requests when a previously owned vehicle has mechanical failure. I completely understand how it is to drive out of you're way to have a repair fixed thankfully we run a facility that will fix the vehicle after the purchase. Not always do dealerships stand behind the products they sell. I value the feedback and hopefully in the future you don't have too many additional repairs. Best Regards, Sean McIntyre GSM
Awesome people!
Brian and the crew at Tim's Truck Capital are awesome! It had been 10+ years since we purchased a vehicle, really wasn't looking forward to dealing with a pushy salesman. Tim's is just the opposite, they asked us every step of the way if we wanted to continue or stop. We would highly recommend Tim's for next purchase. Thank you Brian and the crew for a great experience and easy transaction.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Alex was wonderful!!!
I came in and was welcomed by Alex with a warm and friendly smile. He took the time to go over all my options and worked with my credit union to get my into a truck I could afford. I am 51 years old and have never had a better car buying experience in my life. I will definitely be referring others to Tim's and i will be a repeat customer. He was professional and cared about what I wanted. Thank you for a great day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
worst experience ever!!!!
Save your money and sanity! Do not go here! I bought a car from them 9 months ago and I’ve barely been able to drive it since bringing it home. i was warned by many people not to go here but I did anyway and ive been regretting it since.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Tyler, We have gone the extra mile and fixed every complaint for the last 9 months. I'm very sorry you feel this way. I know you recently cancelled the service appointment that was set up for you. We have also never asked you for any money the entire time. If you want to get it into the service department I'd be glad to set you back up with the appointment. Best Regards, Sean McIntyre GSM
Hesitant to Recommend
I purchased a truck from here last year and it has been and out of service multiple times for major repairs. The reason I put hesitant is because Kerry and the service team have been accommodating with the repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Good trucks, good people.
If you’re sick of going to dealerships and getting a hard sell you should try Tim’s truck capital. What is normally a painful experience was actually fun and I love my new truck. Nate is awesome but everyone there was pleasant and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had the best experience with Alex bourque. He helped me.
I had the best experience at tims truck capital with Alex bourque and he got me in a very nice suv and I'm glad with it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Exceptional Service
This was my first purchase from Tim’s Truck Capital, and I could not have asked for a better experience. Alex and Nate made it a painless and easy experience. The service was so good, I was able to drive away with my new vehicle on the same day! Definitely not your average salesmen, definitely made me feel more like family than a customer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is my 3rd purchase from Tim’s
This is the 3rd vehicle I’ve purchased from Tim’s,and I’ve never been disappointed! The staff is knowledgeable and very personable. They make the whole experience easy and stress free, even though my credit score wasn’t quite where I want it to be. They are a no hassle environment, so if you see something you like, stop in and take a look. I can guarantee that you may look elsewhere, but you will be back! Thank you Tim’s Truck Capital!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fast eze to work with
I went told them what i was ther for they showd me and proces was quick. I bought the truck and left with what i went for with no stress. There for i am happy with the service i got all the way around
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
