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Big Star Buick GMC

(1,030 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday Closed Closed

Reviews

(1,030 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Big Star Buick GMC from DealerRater.

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Love the service that the salesperson provided.

Love the service that the salesperson provided. No hassle as we went to the process of purchasing the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The dealership is convenient and they are timely.

The dealership is convenient and they are timely. They see as scheduled and they are polite.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

5 hours for a oil change and air filters is crazy.

5 hours for a oil change and air filters is crazy. That wait time is ridiculous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Could not fix my problem after 2 visits, the technicians

Could not fix my problem after 2 visits, the technicians here lack skills and experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Employes conduct themselfs in a professional lever and

Employes conduct themselfs in a professional lever and very friendly . I highly recommend this dealer to anyone in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Everyone was very helpful.

Everyone was very helpful. They went out of their way to be sure I was satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had the best experience there and can't wait to go back

I had the best experience there and can't wait to go back again to get my truck serviced

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Absolutely the worst service I have ever gotten from a

Absolutely the worst service I have ever gotten from a dealership. From grease all over my car interior to wrong tires and now an oil light on just after oil change. This is a car that was almost $100,000 and is only a year old.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service department is horrible, had a 9:30 appt to change

Service department is horrible, had a 9:30 appt to change oil and rotate tires, check computer next day at 4 pm still haven’t touched truck, why do they need vehicle 2 days before they do the work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was great, they asked me many questions about

The service was great, they asked me many questions about the truck, and they were pretty fast at dog nosing the problem and getting it back to me. 10/10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.