Reviews
The worst car buying I have ever experienced.
The worst car buying I have ever experienced. Purchased 2024 Sante Fe Calligraphy on 10/31/24, picked up on 11/7/24. The car was returned for repair in 11/11/24 due to a chassis domain control errror with 83 miles on the vehicle. 12/12/2024 I was told my car was ready for pick up. Before I could leave the vehicle the same message appeared in the dealership parking lot. Jan 2025 I was told my car had been repaired and was ready for pick up. However, when I got there to pick up there was a significant ding on the driver passenger door, scratch in the tint on the driver door, every panel that was opened to repair the car you could see scratches and prier marked. I refused to take the vehicle in this condition and insisted they fix it. I also want to mention now my car had 273 miles for some reason. Now 2/18 I finally pick up the vehicle and everything is fix but the scratch in the tint. But now, I’m exhausted and just want to be done with Hyundai. Today 3/18 I go to used the windshield cleaning system and it doesn’t work. Now because I know it worked when I purchased the vehicle, I can only assume this is something they fail to properly reconnect during the repair on the CDCU. So now, again, I have to take it back in for repair. So in total they had my new vehicle over 3months.. I contacted numerous managers and the GM Ryan Rios numerous time with no response. I opened a case with Hyundai Corporate with no real resolution. It’s not eligible for the lemon law because it was only fixed for the same thing 2x vs 4. Ridiculous, to spend this kind of money on a new car and have all these issues and no one take accountability to help resolve your issue. I would never recommend this dealership or Hyundai as a whole as a result if this fiasco of a purchase. I now have a 50k new car that appears to be a headache and a dealership that was pouring on the charm to sell me the vehicle but takes no accountability to definitely resolve the issues I have with vehicle, or make them worse. Save your money, time, and sanity!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience, and we are sorry to hear that you are not satisfied with your new vehicle. We want to address your concerns and work toward a resolution. Please contact General Manager, Ryan Rios, at Rrios@vandergriffsales.com so we can discuss the matter further and work on finding a solution.
Friendly Staff, worked very hard to craft a deal that met
Friendly Staff, worked very hard to craft a deal that met our wants and needs
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive feedback! We're glad to hear that our team worked hard to create a deal that met your needs. Providing a friendly and accommodating experience is always our goal, and we appreciate your support.
My second time to visit the dealership for warranty
My second time to visit the dealership for warranty related service. I am thoroughly impressed by the attention to customer service. Mercedes called frequently to make me aware of the status of my vehicle, listened to my concerns and delivered my car with the issues resolved. Good service deserves a good review. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about your recent experience with our dealership. We are thrilled to hear that you were impressed by our attention to customer service and that your vehicle issues were resolved. Your feedback motivates us to continue providing excellent service to all our customers.
Excellent service and amazing staff.
Excellent service and amazing staff. They’re always able to help me when my vehicle needs service without an appointment
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the amazing 5-star review! We're so happy to hear that our staff has been able to assist you with great service, even without an appointment. It's our goal to always be there when you need us, and we're thrilled that we could meet your expectations. We truly appreciate your trust and look forward to continuing to help you with your vehicle needs!
This Dealership has never disappointed.
This Dealership has never disappointed. Thank you April, Christie, 🤠 Rick & Oludare for all your work!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust in us! We're so glad to hear that April, Christie, Rick, and Oludare made your experience exceptional. We truly appreciate your feedback and look forward to assisting you again in the future!
My Visit at the dealership was pleasant while waiting in
My Visit at the dealership was pleasant while waiting in the waiting area. Great job, well done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad to hear that your visit was pleasant and that you had a positive experience while waiting. We strive to provide excellent service and appreciate your feedback.
Vandergriff Hyundai is awesome, and so is Mercedes!
Vandergriff Hyundai is awesome, and so is Mercedes! She is always 100%,! The N-Line Xperience loaner car is always a winner for customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you had an awesome experience and that Mercedes continues to provide top-notch service. We’re also glad you enjoyed the N-Line Xperience loaner—it’s great to know it added to your positive experience. We appreciate your support and look forward to seeing you again!
Very courtius Very professionally Very informative.
Very courtius Very professionally Very informative. I would recommend your dealership to anyone wanting to buy a new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're delighted to hear that you found our team courteous, professional, and informative. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you with your new vehicle purchase. We look forward to serving you again in the future!
Salesman Charles Sims did a great job and went beyond in
Salesman Charles Sims did a great job and went beyond in helping getting my car delivered.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're so glad to hear that Charles Sims went above and beyond to help get your car delivered. We truly appreciate your kind words and are proud to have him as part of our team. If you need anything further, don’t hesitate to reach out!
Thanks Charles Sims.
Thanks Charles Sims. You maybe a Newby; but you sale like a seasoned Pro! Your Mgr is very good at leading the team at Vandergriff Hyundai! The whole sales team speaks volumes about his Leadership! All of you work very well together. Leadership Matters!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Charles Sims made such a positive impression with his professionalism, even as a new team member. We’re also glad to know that our leadership and teamwork stood out to you. At Vandergriff Hyundai, we prioritize great leadership and collaboration to ensure the best experience for our customers. We truly appreciate your feedback and look forward to assisting you again soon!