Reviews
I recently purchased a new Palisade at Vandergriff
I recently purchased a new Palisade at Vandergriff Hyundai and am very pleased with the care and quality of service I received. Danielle the salesperson was great. Listened to what my needs were and only concentrated on showing me the vehicles that would work for me. No pressure at all. Financing was a breeze. The parts department and service department are top notch. No dragging their feet on stuff. They get you taken care of quickly. I highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We are thrilled to hear that your experience met your expectations. It’s great to know that Danielle provided you with attentive service, and we’re glad to hear that the financing process was smooth. We take pride in our parts and service departments, and it's rewarding to know that you found them to be efficient and helpful. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Robert the salesman for the dealership is awesome,"
Robert the salesman for the dealership is awesome," Robert tries to satisfy his customers with a great car buying experience "!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're glad to hear that Robert provided you with a great car buying experience. We'll be sure to pass along your compliments to him!
Accommodates your time assists you with loaner car prompt
Accommodates your time assists you with loaner car prompt professional friendly updates car status awesome experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our service. Our team is dedicated to providing timely assistance and ensuring that our customers are well-informed throughout the process. We appreciate your kind words about our professionalism and support with loaner cars. We look forward to serving you again in the future!
The techs and service team that handle my vehicles are
The techs and service team that handle my vehicles are awesome and always make me leave happy and feeling safe! It's worth the hour drive every time. I like that I can just work from the dealership for the day if I'm having repairs done so there's no pressure. The waiting area with wifi are very comfortable and accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this amazing feedback! We’re so glad to hear that your service experience continues to be worth the drive—your trust means everything to us. It’s great to know that our team helps you feel safe and cared for, and that the comfortable waiting area and Wi-Fi make it easy for you to work while your vehicle is being serviced. We truly appreciate your loyalty and look forward to welcoming you back each time!
Good service and competence personnel , I was highly
Good service and competence personnel , I was highly satisfied with the service provided and management
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're so glad to hear that you were highly satisfied with the service and found our team to be both competent and helpful. It’s always our goal to provide a smooth and professional experience, and we appreciate you recognizing the efforts of our staff and management.
They were great.
They were great. Very attentive, kept checking in with me. Great dealership. I drag my feet too much. I would recommend them to everyone. Great people working tgere
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Good service and they took care of me before closing same
Good service and they took care of me before closing same day greatly appreciate it!! 👌🏾
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're so glad to hear that you had a positive experience with us and that we could assist you before closing. We appreciate your feedback and look forward to helping you again in the future!
Beware of deceptive business practices!
Beware of deceptive business practices! I had an extremely disappointing and frustrating experience with Vandergriff Hyundai. I purchased a vehicle in early March 2025, put down a $3,000 down payment, and was fully approved through financing. Over a month later, the lender backed out of the deal (not my fault), and I was forced to return the vehicle to the dealership. I was initially told I’d receive my full down payment back, but Vandergriff Hyundai management (used and general sales managers) then informed me they were withholding over $400 due to “mileage.” There was nothing in the contract stating they could legally do this, especially when the deal was canceled by the lender—not by me. When I filed a complaint with the Better Business Bureau, Vandergriff Hyundai doubled down and falsely claimed there was damage to the vehicle, citing a “splash shield” issue. This was not true—the splash shield was loose and was removed by the dealership themselves after I notified them of it during my ownership. At no point was this ever mentioned as damage until I challenged their decision to withhold my money. Only after I pushed back and exposed their lies on the BBB did they finally refund the remaining amount of my down payment. This whole experience felt shady and dishonest. I expected professionalism and transparency but was instead met with deceptive tactics, false claims, and a lack of accountability. I would strongly urge anyone considering buying a car here to shop elsewhere. This dealer violated the Texas Deceptive Trade Practices act and several other consumer laws of Texas with these business practices.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We are truly sorry to hear that you are disappointed with your experience. Transparency and professionalism are core values for us, and it’s disappointing to hear that we did not meet your expectations during this process. We would appreciate the opportunity to review your situation further and address your concerns directly. Please reach out to our General Manager, Ryan Rios, at Rrios@vandergriffsales.com so we can discuss this in more detail and work toward a resolution.
They are really nice people working there.
They are really nice people working there. They are going to install anti theft software on my Accent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re so glad to hear that you’ve had a positive experience with our team. We’re also happy to assist with installing the anti-theft software on your Accent to help keep your vehicle secure. If you need anything else, feel free to reach out!
Very pleased with most aspects, only exception being some
Very pleased with most aspects, only exception being some hiccups with online features, specifically with the forms required for the Nline program loaner car.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad to hear you were very pleased with most aspects of your experience. We appreciate your patience and feedback regarding the hiccups with the online forms for the Nline program loaner car—your insight helps us improve those processes for future guests. If there's anything we can do to assist further or make things right, please don't hesitate to let us know. We hope to welcome you back again soon!