Reviews
It was fine the service went fine but they put the wrong oil in my car didn't, inform me about it or ask I only found out because I was looking at my receipt for why it was more expensive than usual. Not sure if the oil they put in was more expensive or what I did call back and ask if my car would be fine with the oil they did put in and someone said yes and that they usually put in thicker oil when it is closer to winter but it's still 90 degrees outside and I still think I should've been informed about that.
It was fine the service went fine but they put the wrong oil in my car didn't, inform me about it or ask I only found out because I was looking at my receipt for why it was more expensive than usual. Not sure if the oil they put in was more expensive or what I did call back and ask if my car would be fine with the oil they did put in and someone said yes and that they usually put in thicker oil when it is closer to winter but it's still 90 degrees outside and I still think I should've been informed about that.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Everyone in the service department has always been courteous, helpful, willing to listen and problem solve. Communication is excellent.
Everyone in the service department has always been courteous, helpful, willing to listen and problem solve. Communication is excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very clean. Staff was helpful and walked me through what they were going to do with my car.
Very clean. Staff was helpful and walked me through what they were going to do with my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found our service area spotless and our step-by-step explanation helpful is rewarding. We’re glad our team could clearly outline each part of the service on your Mazda CX-5. Walser Burnsville Mazda Team
Everything was good, except I wasn't really told the my 'interior air filter' really needed to be replaced until I was 'checking out'. Now I get a loud noise when I turn the air up on high.
Everything was good, except I wasn't really told the my 'interior air filter' really needed to be replaced until I was 'checking out'. Now I get a loud noise when I turn the air up on high.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Communication was great, and everything was completed as promised The free car wash was a great perk
Communication was great, and everything was completed as promised The free car wash was a great perk
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found our communication clear during the service on your Mazda CX-90 PHEV and that everything was completed as promised is rewarding. It’s great to hear the complimentary car wash felt like a valuable perk. Walser Burnsville Mazda Team
I usually never write reviews, but one of the managers, Jesse Howard, sent me an emotional/somewhat degrading text when I asked for a quote on a Mazda CX5. I would highly recommend avoiding this dealership. They claim they are a "single price dealership" so I went elsewhere and got more competitive pricing from sales people that are willing to negotiate. Here is what Jesse wrote to me: "There are many ways I could say why that would never be possible. Every person has their own version or feeling of what a good deal is. Yours is merely a feeling or an intangible that I will never be able to meet or accommodate. I would love to tell you that you're getting a great deal already, but that is something that you will have to decide on your own."
I usually never write reviews, but one of the managers, Jesse Howard, sent me an emotional/somewhat degrading text when I asked for a quote on a Mazda CX5. I would highly recommend avoiding this dealership. They claim they are a "single price dealership" so I went elsewhere and got more competitive pricing from sales people that are willing to negotiate. Here is what Jesse wrote to me: "There are many ways I could say why that would never be possible. Every person has their own version or feeling of what a good deal is. Yours is merely a feeling or an intangible that I will never be able to meet or accommodate. I would love to tell you that you're getting a great deal already, but that is something that you will have to decide on your own."
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Attentive and respectful. Appreciate my elderly Protege! I liked the courtesy car 'test drive' during the repair wait.
Attentive and respectful. Appreciate my elderly Protege! I liked the courtesy car 'test drive' during the repair wait.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you felt well cared for and respected means a lot to our service department. We’re glad our team could provide a courtesy vehicle so you could stay on the move while your Protege was in for service. Walser Burnsville Mazda Team
I brought in the vehicle twice and the issue wasn't resolved. There were other repairs that were done well, but the inciting issue remains.
I brought in the vehicle twice and the issue wasn't resolved. There were other repairs that were done well, but the inciting issue remains.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Kendall was/is always thoughtful, patient and keeps me informed throughout the appointment. The service was incredibly detailed!
Kendall was/is always thoughtful, patient and keeps me informed throughout the appointment. The service was incredibly detailed!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you appreciated our team’s patience, clear updates, and detailed work on your Mazda CX-30 service means a great deal to us. We’re glad your appointment left you informed every step of the way. Walser Burnsville Mazda Team
He took extra effort to diagnose the issues with my car. He then discussed all of the findings in detail.
He took extra effort to diagnose the issues with my car. He then discussed all of the findings in detail.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you appreciated the extra effort our service department took in diagnosing your Mazda3 and explaining the findings in detail means a lot to our team. Walser Burnsville Mazda Team