Reviews
Always a great experience at Mazda.
Always a great experience at Mazda. We appreciate the hassle free loaner option. Josh and Liam were very nice, professional and kept great communication.
Always a great experience at Mazda.
Always a great experience at Mazda. We appreciate the hassle free loaner option. Josh and Liam were very nice, professional and kept great communication.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy the hassle-free loaner option and clear communication made your visit enjoyable. Thank you for sharing your experience with your Mazda service. We look forward to helping again soon. Walser Burnsville Mazda Team
Overall not a spectacular service.
Overall not a spectacular service. The hidden cost of an alignment that should be involved with major work on the axel area was a turn off. The manager getting defensive about us calling it out was also a problem.
Overall not a spectacular service.
Overall not a spectacular service. The hidden cost of an alignment that should be involved with major work on the axel area was a turn off. The manager getting defensive about us calling it out was also a problem.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team, Ashley. We're glad to hear we delivered such a great experience! Walser Burnsville Mazda Team
Quick.
Quick. Efficient. Professional service, in and out in reasonable time. I will recommend to others
Quick.
Quick. Efficient. Professional service, in and out in reasonable time. I will recommend to others
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback. We’re glad our team provided quick, efficient, professional service for your Mazda. Your recommendation means a lot and we’re here whenever you need us. Walser Burnsville Mazda Team
Very helpful staff.
Very helpful staff. Were able to diagnose the problem quickly and efficiently We were able to resolve the issues without any difficulties.
Very helpful staff.
Very helpful staff. Were able to diagnose the problem quickly and efficiently We were able to resolve the issues without any difficulties.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear our staff diagnosed and resolved the issue on your Mazda3 so efficiently. Thank you for sharing your experience, and we look forward to assisting you again. Walser Burnsville Mazda Team
Nick was extremely helpful and I felt comfortable with my
Nick was extremely helpful and I felt comfortable with my experience with him for a second time. Highly recommend!
Nick was extremely helpful and I felt comfortable with my
Nick was extremely helpful and I felt comfortable with my experience with him for a second time. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you trusting us again with your new Mazda CX-5 purchase. It’s wonderful to know you felt comfortable throughout the process. We’ll share your kind words with Bailey and the team. Walser Burnsville Mazda Team
We brought our car in for warranty work.
We brought our car in for warranty work. The blower motor on the fan had bearing issues. After getting the car back, we took it to the car wash only to have it leak under the dash on the passenger side. We called and were told they did nothing wrong and that the car wash was too powerful. We had been using the same car wash for months prior without any issues. So we took it through the car wash again and videoed it leaking. They agreed to take a look at it. They ran it through their car wash with no leaking. But finally agreed to remove and reinstall the part that they had replaced. When we went to pick it up they again said they did nothing wrong. The leak was fixed and we are able to use the same car wash. It's frustrating that they always say 'nothing is wrong' as their initial statement. We will not take our car back. There are plenty of other Mazda dealerships to choose from.
We brought our car in for warranty work.
We brought our car in for warranty work. The blower motor on the fan had bearing issues. After getting the car back, we took it to the car wash only to have it leak under the dash on the passenger side. We called and were told they did nothing wrong and that the car wash was too powerful. We had been using the same car wash for months prior without any issues. So we took it through the car wash again and videoed it leaking. They agreed to take a look at it. They ran it through their car wash with no leaking. But finally agreed to remove and reinstall the part that they had replaced. When we went to pick it up they again said they did nothing wrong. The leak was fixed and we are able to use the same car wash. It's frustrating that they always say 'nothing is wrong' as their initial statement. We will not take our car back. There are plenty of other Mazda dealerships to choose from.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Courteous I felt they were there for me!
Courteous I felt they were there for me! Answered all my questions. I'll be back for my next service.
Courteous I felt they were there for me!
Courteous I felt they were there for me! Answered all my questions. I'll be back for my next service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team was attentive and answered all your questions during your Mazda CX-50 service. We appreciate your five-star rating and look forward to your next service. Walser Burnsville Mazda Team
Liam and Josh were both excellent and a pleasure to work
Liam and Josh were both excellent and a pleasure to work with! Very professional and courtious.
Liam and Josh were both excellent and a pleasure to work
Liam and Josh were both excellent and a pleasure to work with! Very professional and courtious.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for praising our team. We’re glad you received professional and courteous service on your Mazda CX-9. Bailey will be happy to share your compliments. Walser Burnsville Mazda Team
Flexible and accommodating we liked the sales department
Flexible and accommodating we liked the sales department stayed open for us to make a last minute change.
Flexible and accommodating we liked the sales department
Flexible and accommodating we liked the sales department stayed open for us to make a last minute change.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for highlighting our team’s flexibility. We’re glad Bailey and the sales department could stay open and support your last minute change. Congratulations on your new Mazda CX-5 and enjoy the drive! Walser Burnsville Mazda Team
Very good.
Very good. I really like the videos The sales department also let me know about how much I could sell my car for
Very good.
Very good. I really like the videos The sales department also let me know about how much I could sell my car for
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the videos provided helpful information and that our sales department explained how much you could sell your Mazda for. Thank you for choosing us for your service and sharing your positive experience. Walser Burnsville Mazda Team