Reviews
The video I received from the service department was very helpful and told me all I needed to know about my vehicle, however, I do have one complaint. After the battery was replaced, which initially was the reason why the car was there in the first place, I called someone in service and asked them to do a regular check up of my vehicle as it had been sitting for over six months. I assumed that this service included oil change, checking fluids and tires,etc. I did not drive the vehicle home as I have a neck injury so I did not see the tire pressure light was on until a few days later.The PSI on all tires were between 29-30 when 36 is the required PSI. Was I mistaken in thinking that the tires should have been checked?
The video I received from the service department was very helpful and told me all I needed to know about my vehicle, however, I do have one complaint. After the battery was replaced, which initially was the reason why the car was there in the first place, I called someone in service and asked them to do a regular check up of my vehicle as it had been sitting for over six months. I assumed that this service included oil change, checking fluids and tires,etc. I did not drive the vehicle home as I have a neck injury so I did not see the tire pressure light was on until a few days later.The PSI on all tires were between 29-30 when 36 is the required PSI. Was I mistaken in thinking that the tires should have been checked?
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- 4.0
- Does recommend this dealer
- Came in for service or repair
I rarely take the time to write negative reviews. In fact, I generally prefer to recognize businesses for positive experiences. However, I have been increasingly disappointed with the customer service I’ve received from Walser Burnsville Mazda over the past couple of years, particularly with my most recent leasing experience as Sept 2026, with salesperson Alex Meyhoefer. Misleading info.
I rarely take the time to write negative reviews. In fact, I generally prefer to recognize businesses for positive experiences. However, I have been increasingly disappointed with the customer service I’ve received from Walser Burnsville Mazda over the past couple of years, particularly with my most recent leasing experience as Sept 2026, with salesperson Alex Meyhoefer. Misleading info.
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- 3.0
- Does recommend this dealer
- Shopped for a new car
Always prompt efficient service done right the 1st time Great waiting room and snacks Satisfied
Always prompt efficient service done right the 1st time Great waiting room and snacks Satisfied
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Walser Burnsville Mazda Team
We test drove a new car that was a 2026 with 8 miles, but it must have been sitting on the lot for many months. It was filthy and shook on the road. Then, the salesperson offered a low offer on our lease trade in. Instead of being kind and professional, he was rude and demeaning. I would not recommend this dealership.
We test drove a new car that was a 2026 with 8 miles, but it must have been sitting on the lot for many months. It was filthy and shook on the road. Then, the salesperson offered a low offer on our lease trade in. Instead of being kind and professional, he was rude and demeaning. I would not recommend this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
The check in process was smooth and quick. I was given an overview of the expected service appointment.
The check in process was smooth and quick. I was given an overview of the expected service appointment.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about the quick, smooth check-in and clear overview of your Mazda CX-5 service appointment highlights how our service team focuses on efficiency and transparency. Knowing you felt prepared means a lot to our team. Walser Burnsville Mazda Team
Top notch. I would love to keep using them for my oil changes but your to expensive.
Top notch. I would love to keep using them for my oil changes but your to expensive.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Walser Burnsville Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Walser Burnsville Mazda Team
After several years as a Walser Mazda customer, I expected clear and honest communication. Alex Meyhoefer repeatedly gave unclear information during my lease and I felt misled as a result. A safety feature already installed on the car was removed when I went to pick it up, which felt off. The service department is excellent, and I want that recognized, but sales communication needs to improve.
After several years as a Walser Mazda customer, I expected clear and honest communication. Alex Meyhoefer repeatedly gave unclear information during my lease and I felt misled as a result. A safety feature already installed on the car was removed when I went to pick it up, which felt off. The service department is excellent, and I want that recognized, but sales communication needs to improve.
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- 3.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Walser Burnsville Mazda Team
Professional, organized, and they communicate clearly All my questions were answered and they followed up
Professional, organized, and they communicate clearly All my questions were answered and they followed up
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad the service on your Mazda CX-5 was efficient and that our team kept you informed throughout. Hearing that all your questions were answered and followed up on means a lot to our service department. Walser Burnsville Mazda Team
Car was ready when promised and had been washed. Great service as always Nice waiting area
Car was ready when promised and had been washed. Great service as always Nice waiting area
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note that your CX-9 was ready when promised and returned clean reflects our team’s attention to detail. Knowing you enjoy our waiting area and consistent service means a lot to our team. Walser Burnsville Mazda Team
Josh is always very kind, thorough, keeps me updated on status of vehicle and explains things in a way that is easy to understand
Josh is always very kind, thorough, keeps me updated on status of vehicle and explains things in a way that is easy to understand
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Walser Burnsville Mazda! Walser Burnsville Mazda Team
Josh is always very kind, thorough, keeps me updated on status of vehicle and explains things in a way that is easy to understand. Overall I’ve had good experiences servicing my car at Burnsville Mazda!