Reviews
I had some issues from a previous visit. Chad did everything possible to make up for it and make sure I'm taken care of. Mistakes happen, he shows how to regain trust when they do
I had some issues from a previous visit. Chad did everything possible to make up for it and make sure I'm taken care of. Mistakes happen, he shows how to regain trust when they do
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback on your Mazda3 service. We’re glad our service team addressed the previous concern and restored your confidence. We appreciate the 5-star rating and look forward to serving you again. Walser Burnsville Mazda Team
I came in for an oil change and Josh was able to help me use a service package I thought had expired. During service, it was found that I had a crack in my oil pan, and Josh explained everything clearly and helped get me a loaner for the day. Service on my car was finished faster than expected (same day), so overall it was a great experience.
I came in for an oil change and Josh was able to help me use a service package I thought had expired. During service, it was found that I had a crack in my oil pan, and Josh explained everything clearly and helped get me a loaner for the day. Service on my car was finished faster than expected (same day), so overall it was a great experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us help you redeem your service package and arrange a loaner while we addressed the crack in your oil pan. We’re pleased your Mazda CX-30 was ready the same day. We appreciate your feedback. Walser Burnsville Mazda Team
Alex is a great sales person to work with and I really appreciate all of the service team.
Alex is a great sales person to work with and I really appreciate all of the service team.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review. We’re pleased our sales team and service department provided great support during your Mazda purchase. We look forward to assisting you again. Walser Burnsville Mazda Team
Overall everything was pretty good as always. Left my car with them all day but they forgot to patch the hold in my tire so had to wait a bit for them to finish that. That's the only reason it is a 4 instead of 5. Service said it was a pretty busy day for them so no big deal. Will be back in the future
Overall everything was pretty good as always. Left my car with them all day but they forgot to patch the hold in my tire so had to wait a bit for them to finish that. That's the only reason it is a 4 instead of 5. Service said it was a pretty busy day for them so no big deal. Will be back in the future
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Fast and friendly help! I was able to get in and out and they provided me with a solid video of other aspects to my vehicle.
Fast and friendly help! I was able to get in and out and they provided me with a solid video of other aspects to my vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with your Mazda CX-70 PHEV service. We’re happy the team delivered fast, friendly help and that the video overview was useful. We look forward to supporting your Mazda again in the future. Walser Burnsville Mazda Team
I did not feel pressured at all to buy a vehicle. This is the second vehicle that I have bought with Jay helping and this is my third Mazda CX five I have bought with Walser Mazda in Burnsville very pleased with the service very relaxing. Chad in service has been so kind and so patient and so helpful in the last year and a half with my old vehicle that we have been dealing with.
I did not feel pressured at all to buy a vehicle. This is the second vehicle that I have bought with Jay helping and this is my third Mazda CX five I have bought with Walser Mazda in Burnsville very pleased with the service very relaxing. Chad in service has been so kind and so patient and so helpful in the last year and a half with my old vehicle that we have been dealing with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your continued trust in choosing a Mazda CX-5 through our team. It’s great to hear the buying process felt relaxed and that our service department provided patient, helpful care over the past year and a half. We look forward to assisting with your Mazda needs again. Walser Burnsville Mazda Team
everyone in the dealership treats you very well and will take care of you just make sure you look at the fine prints when getting a used vehicle
everyone in the dealership treats you very well and will take care of you just make sure you look at the fine prints when getting a used vehicle
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team took care of you and appreciate your reminder to review the fine print on used vehicles, and Olivia is happy to help with any questions you may have. Thank you for the five-star review. Walser Burnsville Mazda Team
We had to wait longer because sales staff was not there to confirm repairs were there when we purchased the car. Then the part order was cancelled so we had to wait longer again. But staff was friendly
We had to wait longer because sales staff was not there to confirm repairs were there when we purchased the car. Then the part order was cancelled so we had to wait longer again. But staff was friendly
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Always friendly and welcoming. Explain services needed or suggested very well. Never feel pressured to do any suggested service. Service dept is the reason I bought another Mazda at this dealership
Always friendly and welcoming. Explain services needed or suggested very well. Never feel pressured to do any suggested service. Service dept is the reason I bought another Mazda at this dealership
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you noting how our team provided clear explanations and a welcoming, pressure-free experience during your CX-5 service. It means a lot that this led you to choose another Mazda with us. Thank you for your trust, and we look forward to serving you again. Walser Burnsville Mazda Team
Could use some help with setting up auto pay and also a lesson on all of the features of my new CX 30.
Could use some help with setting up auto pay and also a lesson on all of the features of my new CX 30.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Carol, it's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new CX 30! Thank you for choosing Walser Burnsville Mazda! Walser Burnsville Mazda Team