Reviews
I've been a service customer for years. Even the service representatives that were working with other folks greeted me by name. Little things like that make a difference!!
I've been a service customer for years. Even the service representatives that were working with other folks greeted me by name. Little things like that make a difference!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I've been a service customer for years. Even the service representatives that were working with other folks greeted me by name. Little things like that make a difference!!
I've been a service customer for years. Even the service representatives that were working with other folks greeted me by name. Little things like that make a difference!!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Experience was phenomenal and the Sales Rep. Bilal Aarda provided a seamless and enjoyable experience. This was a pleasant surprise as I normally dread having to go to a dealership and highly recommend the Walser Burnsville Mazda as they provide exceptional customer service and have noteworthy staff.
Experience was phenomenal and the Sales Rep. Bilal Aarda provided a seamless and enjoyable experience. This was a pleasant surprise as I normally dread having to go to a dealership and highly recommend the Walser Burnsville Mazda as they provide exceptional customer service and have noteworthy staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our sales team enjoyed guiding you through the purchase of your new Mazda CX-5. Knowing we turned a process you normally dread into a smooth, enjoyable experience is especially rewarding. Your recommendation and praise for our staff mean a great deal to us. Walser Burnsville Mazda Team
Fast, courteous, professional. My appointment is on time, they work is done right and usually before the promised time.
Fast, courteous, professional. My appointment is on time, they work is done right and usually before the promised time.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for noting our swift, respectful, and professional service. We’re glad your appointment started promptly and your CX-5 was ready ahead of schedule. Walser Burnsville Mazda Team
Went in to get some deferred maintenance completed on my car and ended up accepting an offer to sell my car to Walser
Went in to get some deferred maintenance completed on my car and ended up accepting an offer to sell my car to Walser
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great group in the service department! Nick helped me when I got there and was very friendly and helpful! Got my car in, and they sent video updates, all went well!
Great group in the service department! Nick helped me when I got there and was very friendly and helpful! Got my car in, and they sent video updates, all went well!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Transparent communication is at the heart of how our service department operates. We’re happy our team could assist you promptly and keep you informed with video updates during the service on your Mazda CX-5. Knowing that you felt our team was friendly and helpful means a lot to us. Walser Burnsville Mazda Team
Dear Mr Bernard, A quick note of thanks & recognition for your customer service maintenance team. I needed a engine replacement for my CX-9 due cracked cylinder head. Your service department did a outstanding job. They kept me informed & on the road with courtesy cars during the month long process. In particular; Service Advisor Josh Zarras was so helpful in every way possible. He handled the insurance coverage & took care of all the small things that go into good customer service..... I don't know the name of the mechanic involved, but he also did outstanding work getting my wheels back on the road. .... They made what could have been a bad experience into a good memory. Thank you & your maintenance staff.... Sincerely, John Corradini
Dear Mr Bernard, A quick note of thanks & recognition for your customer service maintenance team. I needed a engine replacement for my CX-9 due cracked cylinder head. Your service department did a outstanding job. They kept me informed & on the road with courtesy cars during the month long process. In particular; Service Advisor Josh Zarras was so helpful in every way possible. He handled the insurance coverage & took care of all the small things that go into good customer service..... I don't know the name of the mechanic involved, but he also did outstanding work getting my wheels back on the road. .... They made what could have been a bad experience into a good memory. Thank you & your maintenance staff.... Sincerely, John Corradini
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- Buying process
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our team kept you informed and provided courtesy vehicles throughout your Mazda CX-9’s engine replacement means a lot to our service department. Our service advisor handled the insurance details and our technicians ensured your CX-9 was back on the road smoothly. We’re glad we could turn a challenging situation into a positive experience for you. Walser Burnsville Mazda Team
Dear Mr Bernard, A quick note of thanks & recognition for your customer service maintenance team. I needed a engine replacement for my CX-9 due cracked cylinder head. Your service department did a outstanding job. They kept me informed & on the road with courtesy cars during the month long process. In particular; Service Advisor Josh Zarras was so helpful in every way possible. He handled the insurance coverage & took care of all the small things that go into good customer service..... I don't know the name of the mechanic involved, but he also did outstanding work getting my wheels back on the road. .... They made what could have been a bad experience into a good memory. Thank you & your maintenance staff.... Sincerely, John Corradini
Dear Mr Bernard, A quick note of thanks & recognition for your customer service maintenance team. I needed a engine replacement for my CX-9 due cracked cylinder head. Your service department did a outstanding job. They kept me informed & on the road with courtesy cars during the month long process. In particular; Service Advisor Josh Zarras was so helpful in every way possible. He handled the insurance coverage & took care of all the small things that go into good customer service..... I don't know the name of the mechanic involved, but he also did outstanding work getting my wheels back on the road. .... They made what could have been a bad experience into a good memory. Thank you & your maintenance staff.... Sincerely, John Corradini
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the updates and courtesy vehicles provided during your Mazda CX-9’s engine replacement helped turn a difficult repair into a positive memory means a lot to our service team. We’re pleased our service advisor could manage the insurance details and handle every aspect of your service. Thank you for sharing your kind words and the five-star rating. Walser Burnsville Mazda Team
The service writer was quick, helpful and offered a free car wash. The service an oil Change. The waiting area was comfortable with coffee and popcorn.
The service writer was quick, helpful and offered a free car wash. The service an oil Change. The waiting area was comfortable with coffee and popcorn.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our service writer’s prompt and helpful approach, along with the complimentary car wash, made the oil change on your CX-5 comfortable is rewarding. Your praise for the coffee and popcorn in our waiting area, and your five-star rating, mean a lot to our service team. Walser Burnsville Mazda Team
He was super helpful and explained everything well. He definitely knew what he was doing and was not pushy at all. Very patient.
He was super helpful and explained everything well. He definitely knew what he was doing and was not pushy at all. Very patient.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you felt well-informed and comfortable throughout your Mazda6 service means a lot to our service team. We’re glad we could guide you with clear explanations and a patient approach. Please let us know if you need anything else. Walser Burnsville Mazda Team