Reviews
I was very disappointed that I asked for an oil change
I was very disappointed that I asked for an oil change and to have the trim work put on and they missed the oil change when I was going on my trip to NM and mentioned it multiple times. Then I get to NE only to find out an oil change wasn't done. Its hard to find a dealership the farther south you get.
I was very disappointed that I asked for an oil change
I was very disappointed that I asked for an oil change and to have the trim work put on and they missed the oil change when I was going on my trip to NM and mentioned it multiple times. Then I get to NE only to find out an oil change wasn't done. Its hard to find a dealership the farther south you get.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Oil change and tire rotation Service writer was very
Oil change and tire rotation Service writer was very professional and helpful with all my questions
Oil change and tire rotation Service writer was very
Oil change and tire rotation Service writer was very professional and helpful with all my questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Walser Burnsville Mazda.
The Mazda sales team was very helpful explaining options
The Mazda sales team was very helpful explaining options available for the type of vehicle I was looking for and the main features I didn't want to live without (heated seats/heated steering - this is Minnesota). Plus they searched for the best loan options for my situations to save me the most money. I truly appreciate the time and expertise provided in my car buying experience! Thank you Walzer Burnsville Mazda!
The Mazda sales team was very helpful explaining options
The Mazda sales team was very helpful explaining options available for the type of vehicle I was looking for and the main features I didn't want to live without (heated seats/heated steering - this is Minnesota). Plus they searched for the best loan options for my situations to save me the most money. I truly appreciate the time and expertise provided in my car buying experience! Thank you Walzer Burnsville Mazda!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Walser Burnsville Mazda!
You're the best!
You're the best! I have maintained my vehicle at the dealership for two years and have had almost no issues with it since then.
You're the best!
You're the best! I have maintained my vehicle at the dealership for two years and have had almost no issues with it since then.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Walser Burnsville Mazda.
Didn't get the service video.
Didn't get the service video. Everything felt rushed. I understand multiple cars being serviced in a day but this one felt a little bit more rushed
Didn't get the service video.
Didn't get the service video. Everything felt rushed. I understand multiple cars being serviced in a day but this one felt a little bit more rushed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Trading my car and purchasing a new model was a seamless
Trading my car and purchasing a new model was a seamless process. Very friendly salespeople.
Trading my car and purchasing a new model was a seamless
Trading my car and purchasing a new model was a seamless process. Very friendly salespeople.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Walser Burnsville Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Did a good job getting my car back or normal.
Did a good job getting my car back or normal. The courtesy car was very nice too
Did a good job getting my car back or normal.
Did a good job getting my car back or normal. The courtesy car was very nice too
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for reviewing us, Roxanne! Please let us know if we can assist you in any other way!
The visit was prompt, and Josh understood exactly what
The visit was prompt, and Josh understood exactly what needed to be done for my service. He did a great job explaining things and keeping in contact with me. The technician also did well with report the service that was done.
The visit was prompt, and Josh understood exactly what
The visit was prompt, and Josh understood exactly what needed to be done for my service. He did a great job explaining things and keeping in contact with me. The technician also did well with report the service that was done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I needed my battery replaced.
I needed my battery replaced. I asked about the remote start that wasn't working he told me he couldn't do anything about it and I should go to the place that installed it. Was not happy with that answer.
I needed my battery replaced.
I needed my battery replaced. I asked about the remote start that wasn't working he told me he couldn't do anything about it and I should go to the place that installed it. Was not happy with that answer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Very friendly sales people.
Very friendly sales people. Go above and beyond. Make sure you know what you are getting into.
Very friendly sales people.
Very friendly sales people. Go above and beyond. Make sure you know what you are getting into.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!