Reviews
I was greeted right away.
I was greeted right away. My oil change and alignment was done guicky,I was satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Joyce, Thanks for the 5-Star review about your recent service with our dealership! We appreciate the opportunity to serve you. Please give our service team a call at (303) 799-1158 if we can help with anything else. Have a great rest of the week! Mark Perry General Manager
I was in and out of the dealer very quickly.
I was in and out of the dealer very quickly. TJ was extremely helpful. I was able to explain exactly what I wanted and how the car I saw would possibly fit my needs. They didn’t attempt to over sell me. They gave me an excellent offer on my trade in. I swapped on baby for a new baby! I love my car thank you all for everything and for one of the best car buying experiences ever! 💜
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Deon, Thanks for the 5-Star review about your recent experience with our sales and finance teams! Glad to hear we were able to help. Please call if you need anything else. Thanks again for your business! Mark Perry General Manager
My car-buying experience was nothing short of
My car-buying experience was nothing short of spectacular. Jason Montgomery explained the new features of my new Terrain and answered all of my questions. I was able to test drive and purchase my vehicle in just a couple of hours. When I returned to pick up my vehicle, I was early, but it was clean and ready. I will recommend my friends and family visit AutoNation Buick GMC Park Meadows for their next purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Patricia, Thanks again for your business and 5-Star review of your purchase with Jason! We really appreciate your business! Please give Jason a call if he (or we) can help with anything else. Hope to see you again soon! Mark Perry General Manager
Very friendly and helpful service.
Very friendly and helpful service. The sales rep was nice, respectful, just talked really fast and needed to slow down a bit. However, the detail cleaning of the interior of the car was not as you would expect from a dealership. They did take it back to do another round of detail, but still wasn't that good.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
I was not shown how to use the radio or features.
I was not shown how to use the radio or features. I was not told about the 3 yrear Google package.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6093. We hope to hear from you.
My first three or four experiences with this service
My first three or four experiences with this service department were awful. I addressed my concerns with Mark Perry, who I felt listened and heard me. My last two service appointments have been with Payton as the service technician, and she has been absolutely phenomenal. She is responsive, thorough, and follows through with everything she says. She kept me informed every step of the way and would routinely update me on status of repairs. Dealing with Payton after dealing with others who were less than professional (poor follow through, poor customer service, and quite frankly, rude) has made all the difference in the world. I will say that after lengthy discussion(s) with Mark, he asked me to inform him of my next service appointment. I did so. He informed me that he was going to be out of town during my visit but that he would let the service manager know I was coming and that he (Mark) would follow up with me upon his return trip to find out how my service appointment went, but that did not happen. I did not hear from Mark. That was disappointing but I do feel like he heard my concerns when we did converse. If it weren't for Payton, I would not be brining my vehicle there for service. Payton should be recognized for going above and beyond to care for her customers - something I've not experienced prior to her arrival at this dealership. All service techs there need to take notes from her. Payton is the exception to the rule at this service department and without her, I would not be going there for service. Thank you, Payton, for restoring my faith in outstanding customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Cindy, Thanks for providing your review and positive feedback. Please accept my apology for not getting back to you when I returned from out of town. Most importantly, I'm glad to hear you enjoyed working with Payton. She receives a lot of great reviews. Our entire team appreciates your business and is committed to providing a better experience. Sounds like we're headed in that direction. Please call or stop in if I can help with anything else. Thanks! Mark Perry General Manager
The general manager, Mark Perry is a very difficult man
The general manager, Mark Perry is a very difficult man to work with and certainly does not have the customers best interest in mind.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Please contact me at (303) 414-6600. I'm interested in learning more about you and your concerns. Thanks. Mark Perry General Manager
Thank you for keeping my car in tip top shape.
Thank you for keeping my car in tip top shape. It is always a pleasure to do business with this dealership. Thank you to the tech who changed my oil & got my car back to me in a timely fashion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the positive feedback and 5-Star review! I know your technician (Kevin) really appreciates the business and shout out! Please let us know if we can help again in the future! Mark Perry General Manager
What a friendly group of people to work with.
What a friendly group of people to work with. Good selection considering what's going on the the world. Friendly sales staff, finance, just everyone one was so helpful. Love my new to me Buick.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! Thanks so much for the positive feedback and 5-Star review! We really appreciate your business, and are super excited for you and your new Buick! Please call or stop by if we can answer any questions about operating the new car, service, or anything else on your mind. Have a great weekend! Mark Perry General Manager
Helpful, friendly people.
Helpful, friendly people. Detailing of vehicle (used car) was poor, or not done at all.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hi Randy, Thanks for providing feedback about your experience with TJ and our dealership. Glad to hear we were able to help. I'll ask our managers to reach out to help schedule detailing of your vehicle. Sorry to hear it didn't meet expectations. Thanks for letting us know. Mark Perry General Manager
We are not sure if you understand our issue with your dealership. We have been in contact with Mr. Kessenger regarding detailing of our vehicle, but the issue that arose after we got the vehicle home and detailed it ourselves was that all of the windows on the driver’s side are pitted. We called TJ the day before we were coming, and he stated it would be “detailed and ready to go the next day”. When we arrived around noon the next day, we had to wait for the promised paint repair to be completed - - and the vehicle had certainly not been detailed. Nothing had been done since our test drive the week before. We are not sure we would have seen that all of the windows were pitted on that side, but it certainly did not show up until after we washed the dust off of those windows. We had the front windows tinted to match the other windows, and that employee pointed out the pitted windows. We took it to our local Honda dealership where we have done business for over 20 years, and the service dept manger concurred that all of those windows are pitted. No one, TJ or Mr. Kessenger, has acknowledged the pitted windows. This is our first and probably last purchase from AutoNation if you do not stand behind what you sell. Both TJ and Mr. Kayeni spoke highly of your corporation and standards, but we are not experiencing them. We purchased an extended warranty for this vehicle and are beginning to wonder about the value of that, if this is an example of AutoNation’s customer service. If need be, I can forward you our correspondence with Mr. Kessenger.