AutoNation Buick GMC Park Meadows

Make no mistake, if you need service work performed on your GMC, the Service Department should be considered. However, if you wish to purchase a vehicle, GO elsewhere, then bring it to the Service Department. My wife and I returned for repeat business (bought 2 vehicles same time previously) and was coming back to trade 1, discuss a future trade and then consider a purchase for our daughter. Now, I thought a repeat of 1 + 1 = 2 and then a future 1 + 1 + 1 = 3 would receive a great reception. Apparently not. We showed up after not getting our calls returned (as promised) only to find out that the "in experienced son" was pawned to us. While in the process of getting convinced to stick around and give him and his dad a "chance," we witnessed "son" repeatedly tell a potential customer that he "really could not help him" in his (4th time of coming back to the dealership to purchase a "high value" SUV). Actually, I tried to find a solution for the poor "customer". The son just said, "we can't really find that vehicle (it was so popular). I suggested he get the man's number and shook my head in disbelief as he said he "did not need to." This is when we should have left. Wifey and I ended up test driving a vehicle and stated we wanted it and that they should hold it till the next day. We were attempting to be considerate at the clock indicating 9:45 pm. The son said he would have his father contact us the next day. Long story short, no call, on a new purchase. The car got sold, our special deal expired, no car purchased from us. The sum: 1 + 1 + 1 = 3 at another dealership.

I am always pleased with the service and personnel at AutoNation. They are courteous, answer all my questions, even the dumb ones and kept me up to date with the progress of my service call.

We had a totally painless experience buying a new car from this dealer. The facility was well maintained and everyone was very friendly. We would definitely buy from them again.

My car was totaled. Had little to spend. I was treated like I was buying the most expensive car, there! They gave me great solutions!

Eugene was very helpful through the entire experience. Having much experience purchasing new GM vehicles and being employed by GM for 35 years, I have shortened procedures I like to follow. This is met with reluctance or refusal at most dealerships. Eugene happily complies. Excellent job Eugene! On a different matter regarding dealership management (not Eugene), why couldn't I drive my own vehicle to Ft. Collins to pick up my new truck. Some age discrimination going on? Answer from management please. Art McMillan

Shawn Strain, a salesman at the dealership, had been calling me for 2 months asking “for the opportunity earn my business.” A week ago Saturday, my wife and I spent the better part of the afternoon working out a deal on a used Terrain. At the beginning of the conversation I told Shawn that I wanted to use a specific local credit union for the financing. The paperwork was incredibly slow moving, and we finally had to leave late in the evening, but agreed to return on Monday to take delivery of the vehicle after some scratches had been repaired. During the day on Monday I spoke directly with my preferred credit union and was provided a rate lower than the one quoted by sales person. Obviously the dealer was using its own lenders to get kickback, which would be fine if they were getting me a lower rate, but they weren’t. I tried talking to the finance manager, Bob Chapman, over the phone and he tried to tell me that the dealer doesn’t get any financing incentives. He also told me that, because my wife had her parents name on the title to our trade in, “Colorado law REQUIRES that they come in and sign the title in front of him or that the signatures on the title be notarized.” I asked him what authority he was relying on and he was not able to cite a statute or a regulation because NEITHER of those statements is true (As confirmed by both an attorney and a call to the DMV). Despite our reservations about the integrity of the dealer, we went to the dealership on Monday night as agreed to finalize the deal. Upon arrival we noticed that the paint job on the scratches had dripped, and the paint run ad dried in a noticeable bulge. Upon further examination under better light we noticed additional hail damage that not been disclosed to us and significantly impacted the value of the vehicle. When talking to the sales manager, Jeff Zeiter, about the hail damage I explained that, even if the vehicle was repaired the vehicle’s value had decreased because when I sold it I would have to disclose that it had body work done to it. Jeff refused to make any concessions, and when I said this had taken a lot of my time and was inconvenient he said, “Your time isn’t worth anything to me.” Needless to say, my wife and I were more than happy to leave at that point. I honestly cannot remember a time when I was treated so rudely when making a purchase. Under no circumstances will I ever consider doing business with AutoNation Buick GMC Park Meadows, or any AutoNation dealer. A few takeaways for anyone in the car market: 1) If a dealer is not completely honest and forth coming in small things, it’s a good bet they’re not honest about larger things. 2) A dealer who does not value its customer’s time obviously does not value its own reputation. We are making it a point to encourage EVERYONE we meet to NOT do business with AutoNation Buick GMC Park Meadows and in particular to not do business with Shawn Strain, Bob Chapman, and Jeff Zeiter. Epilogue: A week later we went to the Don Massey dealer, literally next door, and purchased a better vehicle with more options for less money. This was my second purchase at Don Massey and I would whole heartedly recommend them to anyone.

Shawn Strain, a salesman at the dealership, had been calling me for 2 months asking ?for the opportunity earn my business.? A week ago Saturday, my wife and I spent the better part of the afternoon working out a deal on a used Terrain. At the beginning of the conversation I told Shawn that I wanted to use a specific local credit union for the financing. The paperwork was incredibly slow moving, and we finally had to leave late in the evening, but agreed to return on Monday to take delivery of the vehicle after some scratches had been repaired. During the day on Monday I spoke directly with my preferred credit union and was provided a rate lower than the one quoted by sales person. Obviously the dealer was using its own lenders to get kickback, which would be fine if they were getting me a lower rate, but they weren?t. I tried talking to the finance manager, Bob Chapman, over the phone and he tried to tell me that the dealer doesn?t get any financing incentives. He also told me that, because my wife had her parents name on the title to our trade in, ?Colorado law REQUIRES that they come in and sign the title in front of him or that the signatures on the title be notarized.? I asked him what authority he was relying on and he was not able to cite a statute or a regulation because NEITHER of those statements is true (As confirmed by both an attorney and a call to the DMV). Despite our reservations about the integrity of the dealer, we went to the dealership on Monday night as agreed to finalize the deal. Upon arrival we noticed that the paint job on the scratches had dripped, and the paint run ad dried in a noticeable bulge. Upon further examination under better light we noticed additional hail damage that not been disclosed to us and significantly impacted the value of the vehicle. When talking to the sales manager, Jeff Zeiter, about the hail damage I explained that, even if the vehicle was repaired the vehicle?s value had decreased because when I sold it I would have to disclose that it had body work done to it. Jeff refused to make any concessions, and when I said this had taken a lot of my time and was inconvenient he said, ?Your time isn?t worth anything to me.? Needless to say, my wife and I were more than happy to leave at that point. I honestly cannot remember a time when I was treated so rudely when making a purchase. Under no circumstances will I ever consider doing business with AutoNation Buick GMC Park Meadows, or any AutoNation dealer. A few takeaways for anyone in the car market: 1) If a dealer is not completely honest and forth coming in small things, it?s a good bet they?re not honest about larger things. 2) A dealer who does not value its customer?s time obviously does not value its own reputation. We are making it a point to encourage EVERYONE we meet to NOT do business with AutoNation Buick GMC Park Meadows and in particular to not do business with Shawn Strain, Bob Chapman, and Jeff Zeiter. Epilogue: A week later we went to the Don Massey dealer, literally next door, and purchased a better vehicle with more options for less money. This was my second purchase at Don Massey and I would whole heatedly recommend them to anyone.

Working with Brian Curtis was a wonderful experience. Usually shopping for a car is akin to a root canal, expensive and dreaded. Not only did he make our purchase easy, but I know more about the workings of my new car than I do about the car I've had for years!

Everything went very well. We got just what we wanted. We had two small children with us and it was still a good experience.

My family and I have been customers of GO dealerships for quite some time. We have purchased a total of 5 vehicles thus far from them, 3 specifically from the Park Meadows location and I really would not shop anywhere else. This holiday season my younger brother was in a car wreck that totaled his car. This couldn't have come at a more terrible time. He was just transitioning into a new job, he had finally paid his old car off, it was a very busy holiday season for us and frankly speaking he did not have the best credit. After getting the run around from other dealerships he came to his big sis for advice. I told him you have to meet my car guy (Jason Montgomery). He's absolutely amazing. After purchasing my first car from him, i couldn't imagine going anywhere else. I took him to Jason and my brother was stunned by the level of customer service Jason showed. He went above and beyond the call of duty as he always does. Jason was so knowledgeable about the cars there, he made the process of picking between the diff vehicles much easier. After finding a car that he wanted, my brother thought the difficult part would be to get him financed because of his credit. Needless to say they worked tirelessly with the banks securing the best deal possible. Their offer came back better than what we expected which was nothing short of a Christmas miracle. As my brother says, it was like dealing with family!! You don't feel like you're getting the run around and you leave there feeling like they actually care about helping the customer not just making another sell! The level of service that Jason showed and the rest of the crew at GO GMC is definitely unmatched. I won't shop anywhere else!! Go GMC and particularly Jason Montgomery you have customers for life!!! Thanks, Turquoise & DeAundre'