Freeway Ford

Service provided was quickly processed and appropriately assessed against the Premium Plus service plan that I have. Thanks.

Unfortunately all of the good customer service practices were cancelled when the shop failed to report the damaged caused to the front right wheel hubcap damage while replacing the tires I purchased at the store. This bothers me because I lost all of the trust I had put on the store.

I appreciated how honest and attentive Sxott and the mechanic he was working with were. When they initially couldn't diagnose the problem, they set forth to contact the right people to resolve the issue. I am very happy with the service I received and I will be back. Thank you!

Mark is very personable. He takes the time to listen and explain. He makes one feel confident and reassured in the quality of service received.

Overall we have never had an major issues. Sometimes though we take our vechiles in for one thing and the find out they need a bit more work. We both have older fords with no car payment so the extra cost is usually do to that. Overall, the service and workmanship is great. Thanks.

I do ALL my vehicle maintenance here. On this visit I needed only an oil change which had been purchased last Fall in a package. I asked them to note the conditions of the brakes because I thought they would be due for future service. After the initial inspection, the service advisor told me that I need more maintenance on more than just brakes. I was shocked at the estimated cost he gave me. The brakes alone he estimated at $800. The price listed on the wall in the service office is $149 per axel. Where does the $800 figure come from? In addition, he suggested shocks & struts with estimates of $780 rear and $580 front. There were other minor maintenance issues also. I asked for any maintenance discounts for any needed repairs and was told there are no discounts. In prior service visits, the advisor usually finds me a maintenance special coupon or discount. I see how much you appreciate my business! So much for being a loyal customer! I got opinions and estimates from other maintenance facilities. For the first time, I will be taking my vehicle elsewhere for maintenance. I'll only return for the final oil change I already paid for in the package.

I stopped in after an oil change to ask about a problem with the sync system. He got me in right then and there and had the shuttle bring us to McD's while then looked at the car. About 30 min later they came to get us and said it was all fixed. It works great and it was so great to not have to come back later for another appointment since I was already there. Thanks guys. Deb Garrett

The guys at the Quick Lube were so nice and helpful. They told me about the service plan I had on my 2012 Escape, it made my day!! Thank you.

Bad battery discovered during oil change - had to push hard to get warranty coverage. A vehicle less than 2 years old with a bad battery? A paid extended warranty from your dealership and I have to argue about battery replacement warranty? Service would not drive my wife home when the vehicle had to be kept another hour for battery test. Apple & Shakopee Ford have given us free loaner vehicles for service issues, and we bought from you and can't get a ride. That's sad.

been going there for a long time they were polite ams curteaus they said how long it would be and it was done in the time said