Reviews
Write a reviewThank You !
We recently worked with Larry and he did a great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this kind review. We are happy to hear that Larry was able to provide you with such excellent customer service. We look forward to working with you again soon. Sincerely, Doug Kimbrel - General Sales Manager - dkimbrel@freewayford.net
mhamm55
Overall a good car buying experience. Also the quick lane is totally convenient and enjoyable.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new car! I am pleased to hear that our staff took such great care of you and that you have taken advantage of our great service department as well. We look forward to having you as a customer. Please don't hesitate to let us know if there is anything else we can help you with. Sincerely, Doug Kimbrel - General Sales Manager - dkimbrel@freewayfor.net
Rear brake problem.
I was having a problem with the rear brakes on my '08 F250. Dean Gustafson, the service advisor, had a technician identify and repair the problem and replace all bad parts in a very timely manor. Dean also arranged to have me dropped off and picked up at my home while the repairs were made. Everything about the entire experience went smooth and was handled efficiently and professionally. Dean and the technician performing the repairs did an exceptional job! This experience prompted me to bring my daughter in the following week to look at, drive, and purchase a new Ford Focus. We'll be back! Thanks again to all involved. Tony Ramirez
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tony, Congratulations on your new vehicle purchase and thank you so much for writing this great review! Dean and the rest of our service team will be pleased to hear that you are a happy customer. We will be sure to pass along your compliments. Check out our Facebook and Twitter for exclusive offers and maintenance coupons for all of your vehicles! Sincerely, Doug Kimbrel - General Sales Manager - dkimbrel@freewayfor.net
Great Service
Every time I've taken my vehicle to Freeway Ford, I've experienced great customer service. My only complaint would be that, as it was such a nice day, instead of waiting inside in the waiting room for my car, it would have been more pleasant to have been able to wait outside. Perhaps a picnic table or something similar would be a nice addition outside during the warmer weather months.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this kind review. We love hearing from our customers on ways we can improve your experience. We look forward to seeing you again. Like us on Facebook and Twitter for special offers! Sincerely, Rod Putney - Services Director - rputney@freewayford.net
oil change
Every ony was polite and answered my questions work didn't take any time at all
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chuck, Thank you so much for sharing the positive experience you had with our service department. We really appreciate hearing from our customers so that we can learn and continue to provide excellent service. We look forward to your continued business! Sincerely, Rod Putney - Services Director - rputney@freewayford.net
oil change tire rotation
GREAT1 done when they said it done. they called me on my cel phone as my instrucked too when the oil change was done
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, We greatly appreciate you writing this awesome review. We always strive to provide fast and friendly service for our customers. I am pleased our service team took such great care of you. Looking forward to seeing you again. Check out our Twitter and Facebook for coupons and discounts! Sincerely, Rod Putney - Services Director - rputney@freewayford.net
Good service
Good and friendly"....."...........................
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, Thank you so much for the five-star rating. We are looking forward to working with you again! Please let us know if we can assist you with anything else. Also check out our Facebook and Twitter for exclusive maintenance coupons! Sincerely, Rod Putney - Services Director - rputney@freewayford.net
Oil Change
The oil and filter change went perfectly,and in the end it only cost us $10.00 more than the $19.95 coupon. What a letdown. But what the xxxx, Valvoline Rapid Oil change would have cost us $45.00 for the same service. We are cash poor residents of Bloomington and cannot afford any of those extras. Mike & linda Deutsch Bye the way, we love Freeway Ford, they have treated us well in the past, and I am hopefull that they will treat us well in the future. Additional charges to the side. I believe that the oil change should have been $19.95 as the coupon described. If you are going to add labor and fees then add it to the coupon for that total price of $29.95.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
FAST SERVICE SETUP GOT ME IN WITHIN 2 DAYS AND HAD IT...
FAST SERVICE SETUP GOT ME IN WITHIN 2 DAYS AND HAD IT FINISHED THE FOLLOWING DAY. ONLY ISSUE WAS A SMALL PIECE OF THE GRILL THAT WAS CRACKED WAS TOTALLY BROKEN WHEN WORK WAS DONE.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New Taurus Limited Loaded
Best new car buying experience I've ever had and I'm 70. Nice job!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for writing this great review! We really appreciate hearing from our customers! We look forward to working with you again! Please let us know if there is anything else we can help you with! Sincerely, Doug Kimbrel - General Sales Manager - dkimbrel@freewayfor.net