Skip to main content

Freeway Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)
Sales hours: 8:30am to 5:00pm
Service hours:
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–5:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (952) 395-3024 (952) 395-3024
Used (952) 395-2993 (952) 395-2993
Service (952) 395-3040 (952) 395-3040

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Freeway Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

I have be buying Ford products since 1972. Using Freeway...

I have be buying Ford products since 1972. Using Freeway Ford since 1988. Bill Campbell has been has been my sales rep since 2000. The attention I have recieived from both the service department and sales is what keeps me comming back to Freeway Ford. Craig Schiller

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I now have to wait for my 18" new tires (4);...

I now have to wait for my 18" new tires (4); dealership thought my Edge was 17" - I will be going back on Wed. (2/22) to have the 18" New Tires installed. I would like to have a lifetime rotation on all tires, BUT ALSO ADD THE "HAZARD PACKAGE" included on these 18" expensive tires (to help cover the added inconvenience of returning to the dealership again). Originally, my visit on Monday, 2/20 was for a 37,500 mile check-up, oil change, and the install of the FOUR new tires. Pls. consider the upgrade for lifetime rotation and HAZARD PACKAGE. Thank You (Pat T. Tennis)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Freeway Ford went above and beyond to find a 2011 F-150...

Freeway Ford went above and beyond to find a 2011 F-150 for me with the new model year already being out. The truck is second to none. This is my second vehicle from Freeway Ford but it won't be the last. Thanks Guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

They failed to fix a problem during warranty period on...

They failed to fix a problem during warranty period on multiple attempts and then when warranty period expired (even though I purchased best warranty offered) it was now my problem. Terrible service experiance throughout my warranty period and the staff (other than when I was buying) had no understanding of what a customer is. They do not want your business period. Mike Umlauf and the new sales manager should be fired. There are too many unemployed people who could do a better job out there. They also refused to give me any info on who their management was to get a better understanding on the issue. Pathetic is all I can say

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

This dealership is top notch. They always explain what is...

This dealership is top notch. They always explain what is wrong with my car and how they can fix it. Then they fix it in a timely manner and it stays fixed. They are always considerate and treat me, as a woman, with respect and they never talk down to me as some repair shops have in the past. I have bought my last three cars from Freeway Ford and will also buy my fourth when the time comes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Shopping for used

I saw a vehicle online and went to the dealer within the hour. Overall experience was good. Did purchase the vehicle I saw online. Felt that the salesman was not as knowledgeable about the vehicle as I would have liked but pleasant to work with. Vehicle milage was 800 miles higher than online posting. Dealership manager was honest and fair in pricing. I do like that the dealership is close to home for service. I would recommend them for your next car purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

My experience with Freeway Ford and with the sales staff...

My experience with Freeway Ford and with the sales staff particularly was very good. Derek was very easy to deal with and Brian was very accommodating and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service writer was very helpful in explaining the...

The service writer was very helpful in explaining the diagnosis of the problems with my vehicle. The vehicle had to be kept overnight, but the explanation why was easy to understand.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brian was very informative and checked out every possible...

Brian was very informative and checked out every possible way to find the best vehicle for our money. He spent time checking other dealerships and other options when it was necessary to find the best truck for us. He was very easy to understand and explained the process very well. It was a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Came in for an oil change, service was very fast. Also...

Came in for an oil change, service was very fast. Also had minor problem with pairing my phone with sync. Brian sent me to speak with a service writer that was very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.