Reviews
Write a reviewI have be buying Ford products since 1972. Using Freeway...
I have be buying Ford products since 1972. Using Freeway Ford since 1988. Bill Campbell has been has been my sales rep since 2000. The attention I have recieived from both the service department and sales is what keeps me comming back to Freeway Ford. Craig Schiller
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I now have to wait for my 18" new tires (4);...
I now have to wait for my 18" new tires (4); dealership thought my Edge was 17" - I will be going back on Wed. (2/22) to have the 18" New Tires installed. I would like to have a lifetime rotation on all tires, BUT ALSO ADD THE "HAZARD PACKAGE" included on these 18" expensive tires (to help cover the added inconvenience of returning to the dealership again). Originally, my visit on Monday, 2/20 was for a 37,500 mile check-up, oil change, and the install of the FOUR new tires. Pls. consider the upgrade for lifetime rotation and HAZARD PACKAGE. Thank You (Pat T. Tennis)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Freeway Ford went above and beyond to find a 2011 F-150...
Freeway Ford went above and beyond to find a 2011 F-150 for me with the new model year already being out. The truck is second to none. This is my second vehicle from Freeway Ford but it won't be the last. Thanks Guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They failed to fix a problem during warranty period on...
They failed to fix a problem during warranty period on multiple attempts and then when warranty period expired (even though I purchased best warranty offered) it was now my problem. Terrible service experiance throughout my warranty period and the staff (other than when I was buying) had no understanding of what a customer is. They do not want your business period. Mike Umlauf and the new sales manager should be fired. There are too many unemployed people who could do a better job out there. They also refused to give me any info on who their management was to get a better understanding on the issue. Pathetic is all I can say
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
This dealership is top notch. They always explain what is...
This dealership is top notch. They always explain what is wrong with my car and how they can fix it. Then they fix it in a timely manner and it stays fixed. They are always considerate and treat me, as a woman, with respect and they never talk down to me as some repair shops have in the past. I have bought my last three cars from Freeway Ford and will also buy my fourth when the time comes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shopping for used
I saw a vehicle online and went to the dealer within the hour. Overall experience was good. Did purchase the vehicle I saw online. Felt that the salesman was not as knowledgeable about the vehicle as I would have liked but pleasant to work with. Vehicle milage was 800 miles higher than online posting. Dealership manager was honest and fair in pricing. I do like that the dealership is close to home for service. I would recommend them for your next car purchase.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My experience with Freeway Ford and with the sales staff...
My experience with Freeway Ford and with the sales staff particularly was very good. Derek was very easy to deal with and Brian was very accommodating and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service writer was very helpful in explaining the...
The service writer was very helpful in explaining the diagnosis of the problems with my vehicle. The vehicle had to be kept overnight, but the explanation why was easy to understand.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brian was very informative and checked out every possible...
Brian was very informative and checked out every possible way to find the best vehicle for our money. He spent time checking other dealerships and other options when it was necessary to find the best truck for us. He was very easy to understand and explained the process very well. It was a great experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Came in for an oil change, service was very fast. Also...
Came in for an oil change, service was very fast. Also had minor problem with pairing my phone with sync. Brian sent me to speak with a service writer that was very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
