Reviews
Write a review2013 Taurus Purchase from out of town
Barry McDaniels was very good and have no problem with him. The detailing on the car was to be desired! Water Spots, smudges, interior armorall smears on leather, video screen not cleaned, and what appears to be a long scratch by the rrear driver tail light by possibly a belt buckle was over looked. The console was fingerprinted and dirty. If a car is being detailed as it is sold it should of been perfectly clean with 78.9 miles or not! That wwas the only complaint I had. Detailers should be trained better or fired! Barry did ssay he was going to call me back & still waiting? Other wise he was very personable and workable.
- Customer service
- 4.0
- Buying process
- 5.0
- Quality of repair
- 4.0
- Overall facilities
- 4.0
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The Works
Came in for The Works. Very timely. All employees very professional.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 4.0
- Overall facilities
- 4.0
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing this kind review. We are happy to hear that our staff was able to provide you with such excellent customer service. We look forward to working with you again soon. Sincerely, Rod Putney - Services Director - [email protected]
Great Job!
Great Job with quick turn around. Thanks for getting it done.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for this positive review. We strive to provide the best customer service around and are happy to hear that you had such a positive experience. We look forward to working with you again. Sincerely, Rod Putney - Services Director - [email protected]
Recall
Just had to bring my vechicles in for a factory recall. As always Scott was there to check me in and even took my escape for a quick ride around the block because I have been hearing a squeaky noise when I was driving. Turns out to be my shocks, which Scott said they can wait for a bit to be replaced. I will have the the shocks and spark plugs replaced when I take the car in for the rest of the recall work when the parts arrive. No pressure and always great service from Scott and his team.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing such a superb review about our staff and dealership. Scott is a valued member of our team and we are happy to hear that you had such a great service experience. We look forward to working with you again. Sincerely, Rod Putney - Services Director - [email protected]
excellent
Both Bill and Elijzh did a great job of representing your dealership. I was very pleased with their level of knowledge and the superior customer servie they provided.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience. We are pleased to hear that our staff was able to help you find what you were looking for. They will be happy that you enjoyed your time spent with our dealership. We look forward to working with you again. Sincerely, Doug Kimbrel - General Sales Manager - [email protected]
Satisfied
I purchased a new Ford F150 and was satisfied with everything. They had to search for my ideal truck and did so in a timely manner and found just the right one. Very pleased.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congrats on your new F150! Our staff is pleased to hear that you had such a positive experience with them. We strive to make the car buying process simple and easy. Make sure to give us a call if we can help you with anything else. Sincerely, Doug Kimbrel - General Sales Manager - [email protected]
Service for current car, shopping for new car...
Dean was very helpful in helping me deal with the difficult decision of fixing my current car (est $1,650) or going forward with the purchase of a new car (I was planning to purchase a new one in October). Dean introduced me to Bill C. and after a couple hours I decided to purchase a new car at this time, and not repair the current car. These difficult decisions were made easy by the helpfulness and professionalism of both Dean and Bill. My faith in Freeway Ford was validated once again...(customer since 1979 (Fairmont purchase). Thanks so much to Dean and Bill...!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to share your feedback with us. I'm so glad to hear that we were able to help you find everything you needed. It sounds like Dean and Bill were able to create a very positive experience for you. If there is anything else we can do to improve your ownership experience, please don't hesitate to let us know! Thanks again, congratulations on your new vehicle and welcome to the Freeway Ford family! Sincerely, Doug Kimbrel - General Sales Manager - [email protected]
Fan problem
I brought my car in for a fan problem which seemed elusive at best as it was intermittent in nature. Scot was very professional and took great care in explaining the different scenarios which may have taken place leading up to this problem.I will continue to use Freeway Ford for all my maintenance in the future.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to send us your feedback! It's always terrific to hear from our customers when they enjoy their experience. I'm glad our staff was able to meet all your needs. If there is anything else all that we can do for you, please don't hesitate to let us know. Thanks again, and welcome to the Freeway Ford Family! Sincerely, Rod Putney - Services Director - [email protected]
Repair
I had to go back twice and it is still not perfect, but acceptable.
- Customer service
- 4.0
- Buying process
- 4.0
- Quality of repair
- 3.0
- Overall facilities
- 3.0
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I really enjoyed the great personalized customer service...
I really enjoyed the great personalized customer service Kevin & Lincoln provided to my partner and I. I can definitely see why USAA had recommended going with your dealership, as the personalized customer service and attention by far rivaled all of the other dealerships that I worked with (over 10).
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car