Freeway Ford

I always treat my car to the service department at Freeway Ford. I always am greeted as a friend and the service department always takes care of all my cars needs. Luis in the quick lane is the best. I appreciate that he remembers my name every time I stop in.

I have leased two vehicles from Freeway Ford. Each time I visit for maintenance they are all friendly and efficient. This dealer stands above the rest when it comes to getting your vehicle in and out for service.

THIS IS THE WORST BUSINESS I HAVE EVER DEALT WITH!!! I HAD BEEN SOLD A LEMON ... A CAR THAT HAD BEEN IN AN ACCIDENT IN CALIFORNIA AND THE AIRBAG DID DEPLOY ... I WAS NOT TOLD THE TRUTH ON THIS VEHICLE AND GOT RIPPED OFF!!! I WENT IN AFTER FINDING THIS OUT ABOUT THE CAR AND THERE WAS NOTHING THEY COULD DO FOR ME THEY EVEN ROLLED BACK THE MILAGE ON THE CAR!!! THEY ARE FRAUDS AND I TELL EVERYONE I KNOW TO NEVER TO BUY FROM THESE SLEEZY PEOPLE EVER!!! THEY WILL SAY ANYTHING TO GET YOU TO BUY A CAR!!! PEOPLE BEWARE!!!

I bought a van and I had told them i was interested in buying the van, but i had to wait until i had a check clear my bank, they said that would not be a problem, they told me to write out the check and to call them when it cleared and then they would deposit it. The next day the check the check that I wrote out cleared my account and my account went negative, i am really upset about this because i would have waited to buy the van, I was told something else. I will never recommend this dealership to anyone and I probably will not go back, very unhappy customer. carrie oleson

My service rep, Lewis, was great and very helpfull. My overall rating was good and not great because of the overly infalted prices of your replacement/service parts. The vast majority, if not all of the replacement parts which are the exact brand that Ford uses,can be purchased on-line or at an auto parts store for less then Ford charges. As an example, I drive a 2010 Mercury Manier Hybrid(love the car)and it needed a replacement Battery Air Filter, Ford's price for the filter was $44.95, I can but it for $25 which is a savings of $19.95 or 45% cheaper!

Freeway Ford was very helpful and efficient in the repair of our new (used) 2007 Ford Fusion My issue is with Ford Motor Company. We recently purchased a 2007 Ford Fusion, and it's a great car, however recently we discovered that is was leaking fluid. I brought it to Freeway Ford on April 14th, 2011 and explained the issue. The problem was diagnosed as a leaking PS hose and it was replaced. However, the vehicle only has 34K miles on it, and I believe that this should be covered under Ford's warranty program. This is not caused by abuse, road-wear or long time in service, this is a bad hose that was installed on the car in 2007. This was not a little leak, this was a gusher of PS fluid. I have had GM vehicles for years and 110K+ miles and have never had a PS leak on them like this, it should be covered by Ford's warranty!! I feel that this repair and PS hose assembly should be covered by Ford under the 5year/ 50K mile Power train warranty. This vehicle has only 34,000 miles on it! I am very upset with this and would like some assitance from Ford on this issue Thank you Peter Moe [email protected] 952 / 887-3245

We were very pleased with the overall experience of buying a new vehicle at Freeway Ford. Derek Jones, our sales rep, listened to what we wanted in a vehicle and guided us to the vehicles that had the items we wanted. He is very knowledgable about the cars and was able to answer all of the questions we had. We have already recommended Freeway Ford to others.

I am very disappointed that you chose to discontinue the owner advantage program without notification. I requested a return phone call from Mike Umlauf but he failed to return my call. Iam also concerned with the advice given by the service advisor for unnecassary repairs. I am left questioning the credability and integrity of the service department.

Brought the car in after seeing drips under the car for a few days...several issues were found and repairs done for $1,757...car was in from noon-Thur to 5pm-Fri...Scott checked me in on Thur, and Dean kept me informed on Friday. ...Scott called with the estimates (Thur) and explained the issues...he mentioned he liked to 'over-estimate' a little just in case...as it turns out the actual repair amount came out a 'little less', which I appreciated. Also appreciated the ride home Thursday from Brian. After I got the car back, I noticed drips still under the car for a few days...I called back and Dean said to bring it back in...Scott once again checked me in and I waited...no drips could be found and the concensus was that the drips were residue from the repair work...I went to the carwash and did an underbody wash...no drips found since... All is good at this point...and am satisfied with this latest service experience... ...we're intending to buy a new car in the Fall of this year... Thanks, Dale Larson (FF customer since 1978)

Fantastic service! I bought my car at another dealership, but the other dealership didn't have any sense of urgency in resolving my issue. Freeway identified the problem, located the parts ASAP, and solved my problem. Great job keeping me updated throughout the process.