Freeway Ford

Quick in-and-out for an oil change. Even though I had left at home the coupons for the tire rotation that I had printed out from my computer that very morning, the rep who met me at the service entrance found the coupon in the system and still honored the deal for me--which was really awesome of him! GREAT customer service. I just moved to town and am, thus far, very pleased with the service I have received from Freeway Ford. Keep it up--I'll keep coming back!

HAVE LINCOLN TOWN-CAR. CAME IN WITH BROKEN BUTTON THAT PROGRAMS TO OPENS THE GARAGE DOOR. PART HAD TO BE ORDERED. CAME IN EARLIER THAN ESTIMATED-WHICH WAS NICE. MARK BLOMSTER FOLLOWED THROUGH ON EVERYTHING. GAVE ME PERSONAL SERVICE-MAKING SURE ALL WAS TAKEN CARE OF PROPERLY-GOING AS FAR AS TO HELP RE-PROGRAM MY HAND HELD-TEMPORARY GARAGE DOOR OPENER-TO THE NEW PANEL ON THE CAR, AS WELL AS RE-PROGRAMMING THE COMPASS IN THE NEW PANEL-AS IT STATED "CALLIBRATING" AND THIS WAS NOT GOING AWAY. I WOULD RECOMMEND FREEWAY FORD IN THE MOST PART BECAUSE OF MARK'S ACTIONS.

I had my Ford Escape serviced at Freeway Ford last week and it turned out to be a major job (at least price wise) - $1,700. One would think that given the expense, of which over $1,000 was in labor - shocking, I would get treated with respect. Unfortunately, the person assigned to me, Mark Blomster, was less than professional. I wasn't expecting sympathy, but spending that kind of money, I did expect detailed explanation of the work, preferably longer than the one minute Mark took before he started acting annoyed with me. I don't know much about cars, so telling me the sway bar needs replacement and then borderline rolling his eyes when I asked what it even meant, was not what I was expecting. The day I picked it up, he didn't even look at me, just told me to go to the cashier, all the while busying himself with something else, probably trying to get out before the long weekend. I am not sure how long this individual has been working there, but with his attitude, one would hope he will be on his way out shortly. I can't judge the quality of work yet, given I only picked up the car a few days ago, but I would certainly discourage anyone from bringing their car for service to Freeway Ford.

I purchased a used Ford 500 for my college sons to drive this summer and take to school in the fall. I was very relieved that the salesperson did not pressure me. He listened to what I was looking for and he worked within my budget. Once I made my decision, he made se the car went through yet another inspection before sending it off with me. The administrative process went very smoothly. The finance manager got me through all the paperwork quickly and he patiently walked me through the various options for maintenance programas for the car. After owning the car for a couple months now, we are all very happy with it. My fears about buying a used car were completely unfounded. It was actually a very pleasant experience.

I had a very positive experience with the servicing of my Ford Freestyle. It required some regular maintenance and also a small body repair. They were great in helping me prioritize the services I would receive this time and were creative in doing a quick repair to the body. I left feeling like I got a great deal and the work was top-notch. The sales manager and general manager were attentive and made sure I was satisfied. I will definitely recommend Freeway Ford to my friends and family!

Very friendly and pushy when you come in. Will "accidentally" put things in a quote or contract you don't want. Will completely ignore you after you've signed the contract. After getting a hold of them on the phone, they suddenly become very aloof. I feel these guys are consciously being dishonest. I have very strong buyer's remorse buying from this place.

I test drove a vehicle on Nov 17th, and liked everything about the car, except noticed the "check engine" light was on. The salesman said it would be resolved if I purchased the car, but then told me that since they did not know how much the repair would cost, I should pay a higher price for the car. He offered me a lower price -with the check engine light on, or a higher price with it off! I was floored! He finally agreed to the lower price with the engine light issue resolved, but could not give me a straight answer about what the problem was when we came to pick the car up. He thought it was the oxygen sensor... Less than 70 miles later (2 days of driving), the engine starts sputtering so badly we were unable to make it home, and my trustworthy mechanic says that there is a serious issue with the ignition coils, and it will cost $1300 to repair. I called the Freeway Ford Used Car Sales Manager, and asked what he would be able to do to help make the issue right for us. He told me that he's sorry this happened, but his mechanics could not possibly have mis-diagnosed the problem, and that this "underlying issue" must have developed after I drove the car off the lot! He went on to say that he understands why I'm upset, but under state law he has no obligation to do anything. (Since our used car was over 100K it isn't protected by MN 30 day used car lemon law) Sounds to me like he has heard from disappointed customers before & is perfectly okay doing nothing to resolve the issues. I sincerely hope the $1000 they're saving by treating us poorly is lost 100x over by customers AVOIDING THIS DEALER LIKE THE PLAGUE. They are your worst nightmare, slick, weasel-y used sales car types, have proven to be dishonest & they don't care about keeping or satisfying their customers AT ALL. STAY AWAY!!!!!!!!!!!!!!!

I test drove a vehicle on Nov 17th, and noticed the "check engine" light came on. The salesman said it would be resolved if I purchased the car, but then told me that since they did not know how much the repair would cost, I should pay a higher price for the car. He offered me a lower price -with the check engine light on, or a higher price with it off! I was floored! He finally agreed to the lower price with the engine light off, but did not give me a straight answer about what the problem was. Less than 70 miles later (2 days of driving), the engine starts sputtering badly, and my trustworthy mechanic says that there is a serious issue with the ignition coils, and it will cost $1300 to repair. So I told my story to the Sales Manager, and ask what he'll do to help make this right. He tells me that he's sorry this happened, but his mechanics could not possibly have mis-diagnosed the problem, and that this "underlying issue" must have developed after I drove the car off the lot! He went on to say that he understands why I'm upset, but under state law he's honored his obligation. Sounds to me like he has heard from disappointed customers before; I am not talking about the law, I am asking for honest customer service! I do not trust this dealership to take care of me as a customer, and recommend that you look for another dealership. Morrie is great!

I bought a used saturn from this dealership- but upon bringing the car in for service, I got scrutinized because my car was not a ford. The worker kept bringing up that it was a ford service center, not a saturn service center, and that he shouldn't have to know anything about a different model of car. I was only bringing my car in for an oil change, I've had about 4 different brands of cars- and have been able to change the oil in every single one of them.. and i'm a female graphic designer, not a mechanic. Prior to coming in that day, I had requested mobile 1 be used when I made the appointment (this was 3 days prior-) they said they would have to order it in and set the appointment. They recommended I bring my own oil filter, as they took longer to order in- this I did all of this. It seemed that the service would be above and beyond up until the time that I actually got there. Figuring everything was in place due to previous discussion with someone else on the phone, and clarification of my previous requests/specification to this salty service worker, he told me to come back in 45 mins to pick it up. I gave him about an hour and a half, just to be safe, and upon returning, he told me he had bad news. WORST thing to say to someone getting their car serviced- by the way. I was worried for about 10 seconds until he went on to explain that he hadn't done anything to my car because they didn't have any Mobile 1. My car sat there for well over enough time to make 2 oil changes, and he couldn't even call me to inform me of this mishap. He continued by saying his phones did not work, even though I heard someone on the phone when I was there dropping it off, and further more, EVERYONE has a cell phone. There was no reason why he couldn't call. It wasted my entire day, just because I purchased a Saturn at a Ford dealership apparently. I will never purchase/service/recommend this dealership to anyone because it is official that they really could care less about you after you drive off the lot.