Freeway Ford

Excellent customer service. Staff is so friendly and helpful. I go to this dealership for everything, and I wouldn't go anywhere else. Thank you!

Was told that it would take 90 minutes as they were busy but instead of 90 it was only 45. Was out in less time then they said.

In the past they have been great, recently not so much. My service truck has been in the shop for almost 3 weeks this month for the same problem with no confidence in repair. On the sales side, I’ve instructed them to find me a new truck and give me a solid fair number for mine, no response. Needless to say I’m moving on to another dealership, it’s really too bad because I’ve boughten several vehicles from them and my service has always been done there including buying tires for the 4 cars/trucks I own, they don’t recognize a loyal customer and they sure don’t seem to take care of them. Finance department is great!

Tyler in service excelled by providing outstanding customer service on a recent visit. He explained the issue in detail and answered every question I had. I am appreciative of him keeping me updated on the progress of my repair. I will continue to bring my vehicle to Tyler and the team.

My Escape had an issue with the locking system for the back hatch. Tyler was diligent in trying to figure out why the door wouldn't latch. It took a few days, but he never gave up. And, he kept me informed of his progress. For that I am very appreciative.

Very friendly and personable staff. They were able to answer all my questions and a joy to work with. There was a great selection of vehicles. I am extremely happy with my new F-150!

Everyone was friendly and easy to work with. I would highly recommend them. They all went out of their way to make my experience enjoyable. Thank you Freeway Ford.

These guys were great, They were willing to do whatever it takes to make the customer happy, they did their best to find me the car that I waned, they did great on customer service, and they were very helpful, I appreciate the help and I will recommend to anyone who is buying a car.

Came in for a routine oil change, The staff checked for any service notices, did not find any, finished on time, and communicated very well when things were complete.

I had a squealing noise that needed fixin', and I trust the dealership technicians, so I continue to take my truck to Freeway Ford. On this occasion, I made an appointment on-line, which allows for choices of date and time. Once I made the appointment and added all the data (name, phone, email) the system said it was complete. Here's the "better if" - I never received an email confirmation of the appointment. I had to call the service department to confirm the appointment myself, which defeats the purpose of making an on-line appointment. A simple email confirm stating that the appointment was made and some basic info would have been comforting for me to receive. I'm sure the appointment system has that feature, please start using it. Otherwise, the appointment was fine, no issues, Tyler spent time explaining the repair to me, and met me afterwards to talk about the parts warranty. The price of the repair was high, but I expect that from a dealer service center. I also expect it to be fixed to manufacturers standards and with Ford parts and a warranty for the parts, so you get what you pay for. Thanks!