Reviews
Write a reviewJonathan was awesome
Jonathan F was very helpful and went above and beyond to make sure my car had everything it needed to run perfectly! Great great service
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback of our Staff's outstanding service! Please let us know if you have any additional questions about services you received and thank you again for choosing Freeway Ford!
Oil change
Was told that it would take 90 minutes as they were busy but instead of 90 it was only 45. Was out in less time then they said.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
Problem was not fixed!
In the past they have been great, recently not so much. My service truck has been in the shop for almost 3 weeks this month for the same problem with no confidence in repair. On the sales side, I’ve instructed them to find me a new truck and give me a solid fair number for mine, no response. Needless to say I’m moving on to another dealership, it’s really too bad because I’ve boughten several vehicles from them and my service has always been done there including buying tires for the 4 cars/trucks I own, they don’t recognize a loyal customer and they sure don’t seem to take care of them. Finance department is great!
- Customer service
- 2.0
- Buying process
- —
- Quality of repair
- 4.0
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
The past few weeks the team at Freeway Ford have really stepped up, they have gone above and beyond to service my needs, this is the customer service that has kept me coming back. The communication has been awesome and the willingness to do what it takes for the customer has been outstanding. Since I can’t retract my earlier review I feel it is necessary to give an update as the customer service have been fantastic and I would recommend this dealership, I will be buying a new truck from them shortly and will continue using them for the service on my vehicles.
Back Door Lock - A mystery why it wouldn't lock!
My Escape had an issue with the locking system for the back hatch. Tyler was diligent in trying to figure out why the door wouldn't latch. It took a few days, but he never gave up. And, he kept me informed of his progress. For that I am very appreciative.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Kudos to Tyler!
Tyler in service excelled by providing outstanding customer service on a recent visit. He explained the issue in detail and answered every question I had. I am appreciative of him keeping me updated on the progress of my repair. I will continue to bring my vehicle to Tyler and the team.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear everything was completed to your satisfaction! At Freeway Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
In and out
Excellent customer service. Staff is so friendly and helpful. I go to this dealership for everything, and I wouldn't go anywhere else. Thank you!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great star-rating! At Freeway Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
New vehicle purchase
Very friendly and personable staff. They were able to answer all my questions and a joy to work with. There was a great selection of vehicles. I am extremely happy with my new F-150!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your comments keep us motivated and working hard for all our guests! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Professional, great customer service, and very helpful
These guys were great, They were willing to do whatever it takes to make the customer happy, they did their best to find me the car that I waned, they did great on customer service, and they were very helpful, I appreciate the help and I will recommend to anyone who is buying a car.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Freindly
Everyone was friendly and easy to work with. I would highly recommend them. They all went out of their way to make my experience enjoyable. Thank you Freeway Ford.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Very friendly, attentive staff
Came in for a routine oil change, The staff checked for any service notices, did not find any, finished on time, and communicated very well when things were complete.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Brian, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Freeway Ford!