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Freeway Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–5:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (952) 395-3024 (952) 395-3024
Used (952) 395-2993 (952) 395-2993
Service (952) 395-3040 (952) 395-3040

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Freeway Ford from DealerRater.

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Freeway ford

Brian ward was extremely helpful and knowledgeable. There was no pressure throughout the whole sales experience and it was very pleasant from start to finish. I would recommend Brian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Staff not friendly

I have been going to this dealership over the last 5 years and it seems they used to be a lot nicer and the workmanship used to be better. I have been trying to give this place chance over chance but the staff in the quick lube are not friendly at all I have been going here to get oil changes done and the people at the desk are very unfriendly especially the women the manage Patric tries but even he is not real personable. I would not recommend going here unless your in need. I wish the other ford dealership wasn’t so far away but guess I will be doing the journey instead.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Valued Guest, We apologize that your experience at out store did not meet your expectations. We are very open to feedback as we are always looking to improve the guest experience at Freeway Ford. Thank you for sharing your experience with us and be rest assured your feedback will be used constructively to improve how we do business! Thank you again, Carlos

Brian Ward was very professional

My recent purchase of a 2017 Fusion was helped immensely by the professionalism and no-pressure attitude of Brian Ward. Hope to work with him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very Knowledgeable

Barbe was a pleasure to work with. She helped me find the perfect truck and made sure that I was getting the best deal possible. I will recommend Barbe to all my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Above and Beyond

Freeway Ford went above and beyond to make my buying experience as pleasant and expedient as possible. After a few calls, Deb Anderson and Gregg Brandt were able to come up with a fantastic lease price, beating another ford dealership by $20/mo for the same car. Debra even went so far as to pick me up from my house and drive me back to the dealership to complete my paperwork so I didn't have to worry about how to get my other car home. Everyone at the dealership was friendly and inviting and I will definitely do business with them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brakes, bettery, tires

Freeway Ford’s service is convenient, reliable, fast and excellent. No matter what the issue is with my Fusion, the time to examine concerns, explain options then repair is thorough and well done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Purchased 2017 Focus

This is the 3rd vehicle we have purchased at Freeway through Brian Steinhorst. We have found that the combination of Brian and Freeway are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

AWESOME !!

I have my car's oil changed all the time at Freeway Ford ...they are fast, friendly and fabulous !! I'm always greeted with a warm welcoming smile and always treat me like I am their only customer. It was my birthday on October 14th so the last thing I wanted was to spend the afternoon getting the oil changed, well...NO WORRIES, in and out before I could even find anything good on the TV...lol THANKS GUYS !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very happy with the work

Had my car service and the person who checked me in was very friendly and my service was completed in a short time. Asked me if I wanted my car washed and did that for me. Looked great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Sales and Service!

After having been to other dealerships in search of a replacement for my 10 year old SUV, I can say that Freeway Ford was a welcomed surprise. Everyone seemed to be nice, accommodating and willing to answer questions and be helpful. The managers are not off in some back office, they are right in view and will interact directly in a kind and empathetic manner. They were willing to get me a deal which was not only fair but respectful. Nice to have a dealership actually LISTEN to your concerns. Then to the finance dept., could not of been more pleasant and straight forward. They promised me my tabs on a certain day and delivered right on the money as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.