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Freeway Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)
Sales hours: 8:30am to 5:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–5:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (952) 395-3024 (952) 395-3024
Used (952) 395-2993 (952) 395-2993
Service (952) 395-3040 (952) 395-3040

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Freeway Ford from DealerRater.

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Found my dream car!

Deb was amazing in helping my find the exact vehicle I wanted and Amber was amazing with helping me finance it. So excited to get behind the wheel and show it off!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
5 people out of 5 found this review helpful.

Easy Going and Knowledgable People

Was very easy to work With Debbie. We spoke befor I went in and got a number of thing last out of the way up front. In and out of dealer in two hours. Steered me to vehicles that suited my need and wants but with better rebates, etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
4 people out of 4 found this review helpful.

Quick and easy

My Grandfather and I came in because I needed a new car. I don't know much about cars and am easily pleased. Brian was really helpful, quick and wasn't pushy. He made the process easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Sales, Poor Service

Purchased a brand new car and the sales and finance portion was a breeze. Sales staff was friendly and inviting and explained everything on and about the car and about the purchase process. Scott was very informative and made the buying experience easy. Finance was the easiest process I’ve been through. Service however was poor and the only reason I would not recommend this dealership. Service staff seemed very lazy and o had to twist their arm to look into and fix the issue on my vehicle. Service staff will also abuse your vehicle if you have anything sporty as they did mine. They put 3 miles on my car and somehow managed to burn 11 miles of fuel in that time. Vehicle was fixed but in twice the expected time and I did not feel at ease leaving my vehicle with service staff.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome Buying Experience!!!

I had an interest in a Ford Escape. Contacted Freeway Ford in Bloomington, MN and spoke with Barbe Castjohn. After telling her what I wanted, she put me in an 2017 Escape Titanium at a better price than I was finding in Texas. Even with airfare, hotel and car rental, I still saved big money. Everyone we met at this dealership was not only friendly but eager to assist with anything we needed. Barbe Castjohn was the absolute best in seeing my way through the entire sale. She checked on me on the drive back to, ask if I had any questions (which I did with Sync3) and to make sure I arrived home safely. HIGHLY RECOMMEND THIS DEALERSHIP.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Service

I took a loss on my 2014 Ford Fiesta that I bought at Rusty Eck in Wichita, KS and ended up with negative equity. I’ve had a nightmare of transmission problems including being completely stranded with my new fiesta multiple times and having to lose out out on pay from work. Finally, my fiesta completely stopped running and I had to have it towed with no choice but to move on. I couldn’t be happier with The service that was provided to me at Freeway Ford from Andy and Thomas while choosing a new vehicle to lease. I appreciated them educating me on the leasing process to help me out of my upside down loan. When I bought my 2014 Fiesta car new in KS I trusted Ford that I had a safe car for life. I never thought starting at 30,000 miles I would have transmission issues and at 57,000 miles I would have to consider a loss. I will never buy a new car again. I do sincerely appreciate Thomas and Andy for their help when I came to them helpless. Thomas and Andy were great at educating me at what was best for me and assisting me into a new leased ford vehicle and I enjoyed it. it’s people like Andy and Thomas that keep people coming back to Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

OUTSTANDING

Freeway Ford is the best, this is my 3rd vehicle lease l'm really enjoying my F-150 hade a great experiance, once again leased from Debbie 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Great place to buy a car

Deb was easy to work with as was the management staff. The process was quick and easy. I'm very satisfied with my purchase and would recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Quick and pleasant

I was contacted thru email that I could trade my car for a newer model..I called that day spoke to salesman and had a new car the next day it was that easy. The sales staff was easy to talk to and the process was very fast. I have purchased 2 vehicles and will continue to buy from freeway ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Experience

He best experience I’ve ever had buying a new vehicle. Everyone one I came in contact with was friendly and helpful and eager to answer any questions I might have. I highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.