Reviews
Write a reviewNew Car Purchase - Excellent responses
Found a car I wanted bit was not at this dealership. Ended up working with Thomas to get that car to the dealership as a dealer trade. We communicated via phone and text. This is the best experience I have ever had purchasing a vehicle and I have purchased many Thomas was always prompt with a response to text or a return phone call, fully communicated with me and always took his time with our conversations, never making me feel rushed. After getting the car, I noticed a slight tear in the arm rest, Thomas jumped into action and got it replaced within a day or two. I highly recommend this dealership and Thomas. He will also give you some great cooking tips as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service.
I brought my Taurus into the Quick Lane for service on Saturday, Octerber 14th. The service was quick and courteous. I was totally satisfied. Excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic Service
On Oct 4, I pulled into the Quick Lane with a Tire Pressure Light on and the feeling that the left rear tire was slowly losing air. The crew at Freeway Ford helped immediately and found that the outer bead was leaking and the valve stem needed to be replaced. Within 30 minutes, everything was fixed and I was back on the road. The service advisor Louis Hardin and the mechanic couldn't have been more accommodating. Very professional, friendly, and courteous. Excellent to work with. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil Change
I sent my dad and his friend to come get the oil change for me and they were taken care of. The ease of this for them was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good service
Quicklane service was very quick! Oil change, tire rotation, & other inspections, then I was off. Very personable guy who kept me informed & gave good advise with no pressure. Sorry i didnt catch his name. Thanks to all who helped!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Door Latch Recall
Very nice people to work with. But I am going in for the third time to replace the door latches, which was a recall. But they still won’t open properly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Oil Change
The service writer was really a good guy, he talked to me about my truck and recommendations about whey a tire rotation was recommended. He was very helpful. He estimated my wait time and it was shorter than he thought. I left a happy guy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome
Great assistance with a first time lease. Staff made me feel like I was a life long customer, all very easy to work with and ran through everything, did not rush!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I buy all my vehicles from freeway ford. Kind, caring people
My experience at freeway ford has always been an enjoyable one. Billy was awesome to deal with and the entire staff is always very friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nice people to deal with
They walked me through the financing and the salespeople were great I would buy from them again. I got the SUV I wanted at a reasonable price. When the vehicle was handed over to me it was near perfect.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
