Reviews
Write a reviewGreat Service and follow up care
I received an email from Freeway Ford that an oil change was due. I went in the next morning at 6:15am and got right in. No paperwork to fill out. I went into the waiting room and only took about 20 minutes to change oil and rotate the tires.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome Service!
Having purchased my car from Freeway Ford, I went to get my oil changed and everything checked out. The service I got was wonderful. Not only was I in and out of there in 40 minutes with no appointment, the people that helped me smiled, talked and just plan nice. Also, explained to me what my options are. Will be going back again. Thank you Freeway Ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly, quick service
Recently purchased 2013 Edge, first time using the service center. Besides the basic oil change & tire rotation, needed them to diagnose a malfunctioning liftgate. They were very friendly and quick about it. Liftgate motor failing and they were able to replace within hours.(thank goodness for service plan, only cost me $100!) Even replaced the battery in my keyfob :) I gave 4 stars instead of 5 because I found a 1-inch scratch on liftgate (Grrrr! First scratch/ding is the hardest to get over). Be careful, guys!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
clean, brightly lit facilities
I recently bought a 2014 Ford F150 XLT from Freeway Ford, and I am very impressed with how streamlined my experience was with Freeway Ford. They have a fantastic, friendly staff, and I would highly recommend this Dealer to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Aenonoe, we are very happy to hear about the experience you had at Freeway Ford. We know how important customer service is and are happy to know the staff was fantastic. We hope you are enjoying your 2014 Ford F150 XLT and look forward to seeing you again. Thank you for being a part of the Freeway Ford family!
Years of Good Service
I have been taking my Ford vehicle(s) here for 15+ years. Bought my 2005 Escape and now own a 2014 Fusion. I have never had an issue with preventative maintenance, repair. Customer service, especially in the Quick Lane has been excellent. I have to go out of my way for my oil change/tire rotation and will continue to do so.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maintenence of my car.......
Just stopped in for an oil change......my car was reviewed and I was advised to have updating done, like wheel rotation. I was seated in an area where I had full view of my car being worked on. I watched this man, work every minute available to him on my car. He was quick , he was knowledgeable , he was careful, and in no time my car was done. His name was Eric, if you get a chance to have someone work on your car........THIS is the guy !!! Very pleased with all connections at Freeway Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil Change
The tech suggested we get new tires and I'm still waiting to hear from him about the warranty left on our existing tires. We have 32K on 50K tires. Thanks. Very friendly service.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thom, thank you for sharing your experience. We are happy to hear that you received friendly service. Thank you for being a part of the Freeway Ford family.
Renewed faith in auto repair
Joe in service was awesome. I had oked a more expensive repair and he called me back later saying it was $600.00 cheaper than thought.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome. Just awesome!
I recently bought a 2014 Ford F150 XLT from Freeway Ford. The staff at Freeway Ford was excellent to work with. I highly recommend Freeway Ford to anyone that is in need of a new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Aenonoe, we are very happy to hear about the experience you had. It's great to know you enjoyed working with our staff. We hope you are enjoying your 2014 Ford F150 XLT. Thank you for being a part of the Freeway Ford family!
Great services
Did a good job, worked quickly, gave me quotes on things I need to replace, thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sara, we are glad to hear about the experience you had with Freeway Ford. We know how important quick and quality service is and are happy to see you had a five star experience. Thank you for being a part of the Freeway Ford family!