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Freeway Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)
Sales hours: 8:30am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–5:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (952) 395-3024 (952) 395-3024
Used (952) 395-2993 (952) 395-2993
Service (952) 395-3040 (952) 395-3040

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Freeway Ford from DealerRater.

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Air bag recall repair

First time at this dealership, was able to schedule an appointment within 2 days. I was in and out within minutes when I dropped my car off, got a ride back to my work with a very nice driver! Car was ready earlier then promised. I was given a review of other needed repairs and no unnecessary repairs were listed. When I picked up the car, again was in and out within minutes and car was driven up to the door, I didn't have to walk around locating the car. Follow-ups via phone and email were good but maybe overly necessary.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service

I ran into scheduling conflicts trying to get my car in for an oil change. The Quick Lane manager scheduled me for a time that normally wouldn't be available & personally ensured my car was serviced very quickly. They've always been great to work with for service, but they went above & beyond this time. Thanks, gents!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent buying experience

We bought a new Explorer from Freeway Ford. The whole experience was pleasant and delivered as promised. We also traded in a vehicle and felt we received a very fair deal. Our salesperson was very helpful start to finish on the process. Would recommend to family and friends to shop there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Recall work

Had my Focus towed there a couple weeks ago when it didn't start; they got all recall and warranty work done for me very quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

f-15- truck

They did a good job walking thru the whole buying process. Also the sales lady explain every thing reel well. Very friendly people and professional.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Always good service and friendly folks.

I have been going to Freeway Ford for a lot of years for service on my vehicles. Everyone is always so friendly and helpful - explaining what the issues are on the vehicle. Pricing has always been very fair. I am glad they are so assessable from my home. The most current visit was for 4 new tires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good experience and didn't feel pressured.

I had a very good experience and my sales person was very helpful and never pressured me. She was very helpful in showing me how things work on the new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Another satisfied Customer ...

I can always count on Freeway Ford to service my vehicle in a timely, professional manner! Kudos to Freeway Ford for another job well done .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mark, thank you for the five star rating! We are very happy to hear that you received great service. Thank you for being a part of the Freeway Ford family!

Service

Our sales rep was awesome! Freeway Ford willing to price match or do better is what brought us here. Not real impressed with the calls to say our plates were in. Our sales man said he would call us. The person that called was not real personable also the company that does the underbody and paint perfection also were not to personable.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Sandra, thank you for the five star rating! We do apologize if you feel you did not receive quality service throughout the dealership. We hope you're enjoying your vehicle and look forward to seeing you again. Thank you for being a part of the Freeway Ford family!

Freeway Ford

Very open dealership, no hassle at all. From the time I was in the door to the time I was out driving with the new vehicle was under an hour. Very courteous and kept me informed the whole way. Barry McDaniels is very knowledgeable and guided the process through very quickly. Will definitely go back should I buy another Ford vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Keith, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!