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Freeway Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–5:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (952) 395-3024 (952) 395-3024
Used (952) 395-2993 (952) 395-2993
Service (952) 395-3040 (952) 395-3040

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Freeway Ford from DealerRater.

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2015 ford fiesta

I have had many problems with this car and cant get help to get into another one even when it was from there at freeway ford.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

NOT a Quick Lane!

I purchased my Ford Edge at this dealership. I appreciated the sales process and really like the vehicle. Having regular service done here is a different story. I don't blame the service managers or the technicians. The process, however, is very flawed. You cannot schedule regular service. You have to show up and take your chances that there are not several vehicles ahead of yours. The key is to get here very early in the morning... Or so I thought! I arrived this morning at 7:15. The service rep told me they wouldn't be able to start for about 15 minutes because they didn't have techs in yet. This is the worst service process I have ever experienced. I cringe every time I need an oil change (I purchased a service contract when I bought the car). I really question whether I will purchase another vehicle here because of this faulty service process.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

I had my car oil change today. Staff was super nice. The girl at the front desk was very very nice and friendly. I can't remember her name. Service guy came over and gave me the key and thanked me. His name was Nick. He walked me out. Opened the door for me. I was very impressed with his customer service. Nick was very pleasant and soft spoken. Nick thank you very much for such a great service and treatment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

best service ever.

we love our ford escape,and everyone at freeway was so nice and friendly and Elijah was so helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

I received a quote from a local service shop for some overdue repairs needed on my car. The price seemed outrageous so I took my car to this dealership and received a quote that was more than 20% LESS! AND all of the new parts they put on my car came with a factory warranty. Talk about piece of mind! The dealership is not more expensive! It is a myth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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F150 tires

Brought my f150 for general maintenance when I was told I should consider tires. At first I thought it was a ploy but little did I know the insides of my tires were bald! They were so helpful and I learned they had a great price (after doing some research). Thank you guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outstanding Service

My first visit to this dealership and it was well worth it. Made me feel important and fixed my problem the first time. Repairs were done in a timely matter and the price was right! Thank You Freeway Ford - you have a new service customer for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fusion fan

They always get me in on time and do great work. I'll keep coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service is great

Needed some work done on my f150 before selling it. Great work done on time and on budget! Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks so much for your feedback. Please let us know if there's anything else we can do for you.

Battery

Helped me replace my battery, they were super helpful and super fast. I was still able to make it to work!! Yes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership! Thanks for the feedback and strong recommendation!