Freeway Ford

I knew my car needed some more than minor repairs, and I first took it to a general repair shop in my neighborhood. They quoted me over $1,000 for the work I needed done, so I decided to get a price from this dealership. Not only were they about 20% less, but I received factory warranty parts and had the labor done by certified technicians. Service at a dealership is NOT more expensive! And the customer service was outstanding!

I was talking to a salesman over email and he told me i was able to get a special which was 3000 over KBB and 500 dollar visa if i went in there and sold my vehicle to him. He also said that he would go by KBB pricing instead of other pricing. I drove all the way there because this person emailed me telling me he could do all of this stuff for me and i get there and he has his boss drive it and gives me the keys and says sorry we cant help you out at all and we wont give you the special either. So I drove 45 minutes to a dealership where an employee told me he would help me do something and didn't t follow through with it at all it was the worst customer service i have every had. I felt like it was a joke and felt spit on.

Bought a used Ford Explorer 2010 and the right rear wheel wheel bearing assy need to be replace after purchase. At time of purchase we where offered a extended warranty coverage. Lincoln the person who was checking us out on the paperwork, reviewed the the extended warranty with my wife and myself. I asked specifically if the wheel bearing are covered and looked at the document and said said. Today I found out it is not covered. Called Lincoln and he said sorry about that, he now claims he would not have said that. I offered to compromise, he rejected any offerings. He said sorry and that it. They will leave you to fend for yourself and will not be accountable for what they say... Do not believe a word they tell (verbal) you and good luck reading the warranty exclusions and small print. John McCullough , if you have questions.

I was looking to purchase a Ford Escape. When we got to the dealership, Elijah was very outgoing and friendly. He was knowledgeable about the vehicles, and willing to help me get everything I wanted in my price range along with Carrie's help. They were both very sincere and not pushy. I took a couples days to think about it, and ending up going with this dealership because of their customer service and knowledge!

I purchased a 2014 ford focus. I could not be happier with the service that was provided by freeway ford's staff. Kim was great to work with on the financial side helping me get approved for a loan with Ford motor credit. Belive me when I tell you that was no small feat. I also really enjoyed meeting Saad he was very helpful and a great source of information. He was able to answer all my questions about the focus. He even showed me how to sync my phone to the car before I left. All and all it was a great experience for me at freeway ford. Thanks kim,Saad and the rest of the staff that made my new car purchase possible. I love Freeway Ford and my new Ford focus.

The car buying experience is always a little long. I can't fault Freeway for that. It's just how it is. That's my only complaint. It took 4 hours.

We leased a 15 Ford Taurus after being in a car accident. Bill Campbell is an awesome salesperson. Very accommodating.

Thanks to Brian Ward who was our salesman. He approached us as we we're just going to take a look at some of the 2015 Ford Explorers and then of course we purchased one. The day we went to pick it up Brian was very helpful in ensuring we new how to run and operate our new technology and what fun. He even stayed late so we could pick it up :0) We only had a minor inconvenience, we noticed the next day after picking up our new 2015 Explorer Limited that the windows we're horrible & they still had the rings on the windows from the factory! We called Brian and he apologized and said bring it back and we will take care of it. So we did, but Brian was not there that day(Thursday) 5-21-15), so someone else helped us along with all the Managers. After 2 more cleanings we finally drove away with clean windows, Thanks! Thanks to all the staff who was very helpful and positive at Free Ford and have a great day! :0) Deb & Cy

I first went to Freeway Ford initially to test-drive as I was not planning on buying a car for a few more months, but Debra showed me the great 2014 models that Freeway Ford had left and I test-drove the Ford Focus SE and I fell in love immediately! Deb pointed out all the great features that the Ford had to offer and the eco-friendly materials used for the car and I loved the feel and look of the car overall. Deb was very patient and understanding when I first said I wasn't going to buy a car for another few months but she called the next day to offer me a great deal and I was sold! Being my very first car purchase as a college grad and current graduate school student- it was a huge deal to me. But Debra and Matthew in Finance were extremely helpful and patient with me and made the experience enjoyable and easy to follow. They also gave me a great deal for my trade-in and I was very happy with their trade-in offer- this was one of the fastest car deals I've ever seen. Absolutely top-notch service and great people!

Linda Forseth was fantastic to work with. I enjoyed working with her staff at Freeway Ford as well. Linda is personable and was understanding of my busy schedule during the time I purchased my 2015 Ford Escape. I'm satisfied with the Escape as well and would recommend others to purchase an Escape; and would recommend that they purchase it from Linda.