Reviews
A great car buying experience
Daniel contacted me from an online cue and was very helpful in answering my questions regarding some vehicles we had interest in. He was flexible to work around our schedule, coming from out of town, and made sure the vehicles we were interested in were available. Great knowledge of Cadillac vehicles, provided us with detailed car history, and made the test drive easy to navigate in unfamiliar areas. We bought the first vehicle we looked at. It was clean and met our wants and needs. The purchase process went very smooth from financing, paperwork, even ordering accessories, and customizing our vehicle settings. We had a great experience comparing to other dealers we had worked with in the past. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Callie, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Key Cadillac! If there is anything else I can do for you, please feel free to give me a call. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Best experience at a dealership in a long time!
Walked into the dealership knowing what we were looking for and Gerald was introduced to us as our salesperson. He worked with us having limited time in the cities and in the end he drove our car out to us in St. Croix Falls when we weren't going to be able to make it back to the cities in time. Exceptional customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
wheel damage
I was recently at Key cadillac for oil change and tire rotation! Tech damaged all 4 of XT4 Sport wheels and spun lug nuts tops and spun lugs out of wheels without holding on to them resulting in damaged wheels.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
This is not the experience we strive to provide for our customers. We would like to discuss your visit further so that we can move forward in a positive direction. Please contact us at your earliest convenience. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Car purchasing at Key Cadillac
Anthony, a very congenial, helpful and knowledgeable young sales representative was very easy to work with and thoroughly prepared the car we chose for delivery. He offered to help us with questions even after delivery. It was a pleasure having him as our sales advisor. Kurt, in the finance department was very congenial as well and quickly and accurately supplied the great amount of documents involved in the sale of the vehicle and very professionally represents Key Cadillac in accomplishing those tasks. The people that we worked with at Key Cadillac made us feel valued as customers and we recommend this dealership to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Great new car purchase experience
Anthony and Josh made the buying experience go smoothly. Both were attentive to our needs and accommodated our schedule for vists and test drives. The paperwork process went smoothly and we were finished in an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rick, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Anthony's and Josh's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Great used car buying experience
I recently bought a used car for my son. I worked with Andrew. He was helpful and attentive without being pushy. This was my second vehicle I bought from him and have been very satisfied with both experiences. The process moved along swiftly and I was in an out of the dealership within about 90 minutes .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Andrew's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Excellent experience!!
Bought our new Cadillac over the phone! Everything was exactly like they said it would be! The experience and service could not have been any better!! Thank you!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review, Jo! Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
New car-love it
Anthony was great. No preasure, knowledgeable, made it fun. Could tell he loves what he does. The whole experience was enjoyable. Very accommodating. We were very pleased with everything
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Anthony's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
5 star worthy
Smoothest vehicle trade and purchase we’ve ever experienced. Brian and the finance guy had everything ready before we even got to the dealership. We will definitely be back again when it’s time to upgrade in a couple years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Your service Manager "IS THE GREATEST"
Gerry Dreshfield is my only salesman bought 3 Cadillac's from KEY because of him. He goes the extra steps to take care of any problems.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reviews like yours are truly a breath of fresh air, Chad! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300