Courtesy Ford

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
645 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 17, 2019

    Went in for an oil change and was out and finished within the promised time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 16, 2019

    Walked in for 20000 mile servicing was told about a 2hour wait. Had the courtesy van take me to the barber shop by the time I came back 45 minutes waited... another 15 and truck was ready, under 2 hours.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 3, 2011

    We found a car that fit our requirements on Cars.com, at Courtesy Automotive in Conyers. We went to the dealer and asked for the salesman listed in the... ad. This was the Internet Manager, Tony Goudy. He was a most pleasant person, easy to talk with, and conscientious about his work. The car was brought out to us, we test drove it, worked our deal, closed, and were out the door with our 'new' car in two hours - a record for any dealership I've been to! The entire experience was smooth and pleasant, and we are happy with our car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 4.0 out of 5
    October 15, 2019

    "Jennifer" and most of the support staff were great. It seems however to be a disconnect in some areas of their organization for us as the customer. Service,... Shuttle to Porter at pick up all seem to be doing more "personal business and conversations" and not in sync in my view to serve the customer at a time that they should be. We chose to come to "Courtesy in Conyers" near our home versus going to 5 Star in Stone Mountain where we purchased and which is where we normally go for service which is "much cleaner, organized" and totally on top of everything. I hope they consider making improvements to improve the customer experience going forward.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 14, 2019

    Jordan, Took great care of my needs as I had an negative experience at the previous Ford Dealership that I would take my car too. Keep up the good work... Courtesy Ford. KaRon

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    October 14, 2019

    I used the quicklane with an appointment for an oil change. my appointment was at 2:00 and I arrived at 1:55. I was not finished until 3:30. I feel that... was to long with an appointment.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 13, 2019

    Johnny was my service writer and did an excellent job. I've had previous experiences with Courtesy and they weren't nearly as good. He worked with me... on scheduling a day and time that would get me in and out quickly. He kept me up to date and was very professional. Due to this experience I will always give Courtesy first shot on a purchase.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 12, 2019

    Pleased to have my service performed at this dealership

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service... to you again! Take care!

  • 5.0 out of 5
    October 11, 2019

    Ron was very easy to work with and helped me purchase a perfect used vehicle. Thanks Courtesy Ford!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carl, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happ...y to hear that your experience reflected this. We hope to be of service to you again! Take care!

  • 5.0 out of 5
    October 11, 2019

    I have been a customer since 2013 and have always been pleased with the level of service I have received.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service... to you again! Take care!

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