Reviews
Great experience! Bishop was very knowledgeable and...
Great experience! Bishop was very knowledgeable and friendly. No pressure or stress at all. Will definitely be back. Love my pathfinder!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I purchased a vehicle from here the sales aspect of it...
I purchased a vehicle from here the sales aspect of it was good it was the problem 1 day after I bought the vehicle , now the vehicle has a major engine problem , and they said they won’t do anything about it to help , the finance manager did her job as best as she could and I appreciate her help , the salesman was great , so was the sales manager it’s just the fact a day later the vehicle had a problem they didn’t want to entertain the idea of help alittle , poor customer service if you ask me
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Transmission went out on my Mazda 3 on October 30th,...
Transmission went out on my Mazda 3 on October 30th, 2021. Took it to a reputable transmission repair shop and they determined that the flexplate was installed backwards. Nissan of Cool Springs installed the motor back in 2019 after they put in the wrong oil filter for a simple oil change. Oil leaks out and motor blows. Nissan installed a used motor and the flexplate was installed backwards as I said earlier. Contact Nissan of Cool Springs and they said they would not pay for the transmission and pay for car rental while being repaired.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Best dealership & salesman ever !! Bishoy is so patient...
Best dealership & salesman ever !! Bishoy is so patient and the dealership truly cares about the customers
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Regards, Mark Hepler (615) 790-2500
The team made things happen and have brought a customer...
The team made things happen and have brought a customer back. I will be back for my next Nissan
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care! Best Regards, Amber Amarx (615) 861-8514
Ms. Leah did an Outstanding! job selling us our first...
Ms. Leah did an Outstanding! job selling us our first vehicle from Cool Spring Nissan; she is definitely an asset to Cool Springs Nissan, she was very kind and thoughtful; one of the best in my history buying vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at Nissan of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels! Best Regards, Amber Amarx (615) 861-8514
Friendly, knowledgeable and easy to deal with. Price was...
Friendly, knowledgeable and easy to deal with. Price was more than fair given the current economic climate and their service department is top notch. Wouldn’t buy a car anywhere else
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care! Regards, Mark Hepler (615) 790-2500
I’ve had an okay experience with this dealership! Bishoy...
I’ve had an okay experience with this dealership! Bishoy was helpful and got me the bells and whistles he promised me for my car.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help! Best Regards, Amber Amarx (615) 861-8514
Outstanding sale representative. He go above and beyond...
Outstanding sale representative. He go above and beyond everything to satisfy his customer. Very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best Regards, Amber Amarx (615) 861-8514
What started out as an awful day, it ended beautifully...
What started out as an awful day, it ended beautifully thanks to LJ and the team at Nissan. They really came through for me 😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!