Reviews
Checkered Flag BMW - great service!
Ashley Hunt was extremely helpful and knowledgeable. She took the time to explain the inspection results and proposed repairs in detail. She even took the time to follow up a few days later to ensure my satisfaction. Thanks to her, my BMW 428i drives like new and I really enjoy driving again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review, William . We are pleased to hear that Ashley was extremely helpful and was able to provide you with an efficient and overall positive experience. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great service and loaner car , answered questions
Quick and efficient, knowledgeable about system idiosyncrasies. I received a loaner car offer with out asking and the car was ready and cleaned when I picked it up
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Thomas. i am glad we were able to provide you with a quick and positive service. Feel free to let us know if you have any other concerns or needs. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great Service
My sales person Michael Gilmore was the best. He made me feel comtable though out the whole process. I saw the car online first, than they put me with a sales person. The process overall was easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback, Zina . Michael and the rest of the team appreciate building customer relationships and we truly value your business. We look forward to working with you again. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Good customer service
Frank was very helpful. Work done in a timely manner. And i should be able to do this in as many or in as few words as I choose.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melanie, thank you for taking the time to write this wonderful review! Frank and the rest of the team works very hard to ensure each of our customers 100% satisfied with the their experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Service Excellence!
The staff at Checkered Flag BMW is always friendly and courteous. My Service Advisor keeps me up-to-date on all maintenance and service issues and readily addresses all questions and concerns I might have regarding my vehicle. I always drive away confident that my maintenance and service needs were expertly met. Checkered Flag BMW makes owning a BMW stress-free and a joy to drive!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for this excellent star-rating and review, Eric! I am pleased to hear that you had a phenomenal experience with all of us here at Checkered Flag BMW. Please feel free to call us at any time. Take care! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great Customer Service
Ashley was just the best,kept me informed of all that was going on with my car.Got me a loaner at Toyota:
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of your experience with us, Joyce! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great Service
Mike is very professional and responsive to any requests for information. He is far more customer focused than Dan! Mike has given me a contact number to call if it is necessary!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Randolph, thank you very much for taking your time to leave us a great review! We are pleased to hear about your positive experience at our dealership! If there is anything else we can do for you just give us a call! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great Service
Switch board person name is Sandra always friendly and professional when you call in and staff seems to be very nice. One sales rep could use some polish in assisting customers. He could be friendly and display the behavior that he has a passion for his job and show concern, and eye contact when speaking and assisting customers in order to have repeated business.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sharilyn, thank you very much for taking your time to leave us a great review! We are pleased to hear about your positive experience at our dealership! If there is anything else we can do for you just give us a call! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great and timely service. Facility very comfy.
Dan Lilly and staff are quick and accurate with service. Very friendly! Waiting time is short and waiting room is very comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review, Jacqueline! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Service at Checked Flag BMW
Service person, Adam Jensen, was very helpful and I appreciated his professionalism. I had an issue with a sensor after my car was initially picked up and I was able to take the car back the next day with no appointment and the issue was fixed under warranty at no charge.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sommer, thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to the rest of the staff. We pride ourselves on offering high quality customer service, and we're glad we were able to take care of you. It was our pleasure. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210