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Friendly Ford

(1,231 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (702) 800-3541 (702) 800-3541
Used (702) 790-8111 (702) 790-8111
Service (702) 666-9795 (702) 666-9795

Reviews

(1,231 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Friendly Ford from DealerRater.

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Friendly Ford is Friendly

Had an awesome car buying experience, which usually is a chore. Joesph & the crew & Friendly Ford made it easy & productive. Glad We chose them. Just goes to show kindness in any situation goes along ways! Thank you Joseph!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Joe was courteous friendly informative complete ... a fine c

Pleasant hassle free truck purchase all members of the Friendly Ford team.. helpful courteous knowledgeable helpful... an excellent truck purchase process.Would strongly recommend to my friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Charlie, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Excellent experience. Very comfortable.

This is a great dealership with a great staff. My agent, Colin Gibson was very knowledgeable and friendly throughout the entire experience. I would highly recommend a trip to Friendly Ford if you are interested in a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this marvelous review. I am glad to hear Colin could provide you with a memorable car buying experience. We appreciate your recommendation and look forward to seeing you again soon. Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Amazing customer service

I Cane to get my car oil changed and was looking around the lot and was approached by Collin Gibson and he was an absolute pleasure to work with. I wanted to inquire about trading in my car and he helped me through the whole process. He made this experience the most exciting and stress free buy ever. I will be returning for all my future purchases and will refer all my friends abd family. Thank you Collin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the marvelous review. I am thrilled to hear our team could provide you with an excellent experience. We look forward to seeing you again soon. Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Awsome buy

I was helpled to buy the car I was looking for and was even helped with all the financing made buying a car easy and effortless would definitely be back to buy more

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Anthony. We are happy to hear everything went well for you. Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Excellent service - we drove home in a vehicle that night

We liked the fact that our salesman wasn't pushy, yet kept the search and the sale moving forward and that my kids were able to plug in their electronic devices and could access the guest wifi. When we got there, we came for a specific vehicle - the only 2017 Expedition with 4WD left on the lot. The salesman that met us when we drove in knew the specific one we were talking about, and thought he had just seen it go out on a drive. We checked where it should be, and sure enough, it was out. We saw it come back in and a family of three come out of it. We stood back a respectful distance while their salesman showed them the vehicle. We asked our salesman specific questions, and more than once expressed our thoughts that it was a bust anyway, as this other family seemed very intent on purchasing it. Each time, our salesman just asked us to stick with him, to go ahead and look inside of it and to go ahead and test drive it - even as we saw the other family filling out paperwork for it inside. We were certain the vehicle was gone, but because of John's gentle persistence to just move forward, even to the point of filling out paperwork while the other family was still doing the same, we eventually got the vehicle! I watched as the other family walked away from it. We were very pleasantly surprised, and realized that John understood his business better than us, and by simply keeping us moving forward, we were able to drive home with our new vehicle that night! We appreciated the fact that everyone was there until well past 10pm, helping us get the deal done. Kim, our finance rep, was with us very late, and I was very surprised to see her bright and early the next morning when I stopped in to drop off the title to my (very) old Expedition. Kim and John both showed a sense of pride for working not just with Ford, but specifically at Friendly Ford. They were both awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us this amazing review! We strive to provide our guests with 100% satisfaction and it is great to hear our team could do just that. Please don't hesitate to contact us if we can assist you with anything else. Take care! Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Amazing customer service!

We had a bad experience at another Ford dealership, but Friendly Ford was the opposite! Joseph was amazing at giving us what we wanted and more, for the price we wanted. Not one time did he try and sell us something we didn't ask for which we really appreciated. He listened to us, answered all of our questions, and got us our perfect truck that we are in love with! He truly puts the customer's needs and wants as his priority. I will tell anyone I know to see Joseph at Friendly Ford if they want an easy, comfortable, happy car buying experience. Thank you again, Joseph!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. We are happy to hear everything went well for you. Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

They really are friendly

Very personable sales staff. My salesman was Hugo and he was real, I didn't feel like I was spending my time with a salesman, but a person I could count on to guide me in the right direction. Greeting by the sales manager made me feel valued.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. We are happy to hear Hugo could provide you with such a memorable experience. See you next time! Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Fast and helpful

Joseph is willing to go the extra mile (literally) to get the car you want. He drove to California to pick up my new car a day after we discovered it and had it ready for me to pickup on my way to work the next day, moreover he worked a deal and it cost me almost nothing to transport it. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your review. We are thrilled to hear Joseph could go above and beyond to provide you with an excellent experience. Please let us know when we can assist you again! Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Fast and easy

You were the only dealer that had the car I was looking for. Do you all went smoothly and didn’t take all day. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review. I am pleased to hear our team could provide you with an efficient experience. See you next time! Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221