Reviews
Awesome service
I worked with Alex and he was wonderful. He was very knowledge during the entire experience and I didn't feel him pushing me to buy a vehicle. I would highly recommend my family and friends to Gilleland and specifically Alex.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Samantha for the recommending us to your friends and family. Your business truly means a lot to us. It's been a pleasure assisting you. Your Friends at Gilleland
wonderful experience!
Our experience was wonderful! Alex was great to work with. We felt comfortable and didn't feel "pressure" from him like we have at other dealerships. Highly recommended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Emily, Thank you for the wonderful review. It was a pleasure getting to know you. We are glad that you appreciated our pressure free environment. Please let us know if there is any thing else that we can do for you. Your Friends at Gilleland
Great Customer Service
It was a great experience working with Scott and Zane. Both of them helped me get the truck I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am happy to hear that your time spent with our sales associates was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new truck! If you have any questions or concerns regarding your new vehicle please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. All the best, Christy Gilleland cgilleland@gillelandchevrolet.com (320) 251-4943
customer service
I planed to have a used car inspection for my buying and my friend referred me Gilleland at St.Cloud. However, I am very sick of my experience at that store. After my arrival, I went to front desk to confirm my reservation. The guy told me, my reservation was for yesterday. (He was tall and obesity). He said my reservation was for Thursday at 2pm. And I pulled my phone from my pocket and show him my call was made at 2:37pm on Thurday. The most weird thing happened, he claimed that I fake my phone call history!!! He said can fake a phone call history so easily with a very rude attitude. As a senior student majoring in Engineering, I highly doubted he was capable of doing it. For god sake, why can he just insult me so badly for the thing I didn't do!! I swear that is my worst customer service I get in my life time. There is no word can describe how much frustrated and hurt I felt. I would not expect any apologize from him, and I do not need it. I only want to share my experience with everyone.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Please accept my sincerest apologies for what has taken place since visiting our dealership. This is not how we do business and the service that you received was unacceptable. If you could please contact me directly, I will do everything I can to rectify the situation and show you that we do greatly appreciate you choosing us to assist you with your automotive needs. I look forward to hearing from you and delivering the customer service that you deserve. Sincerely, Christy Gilleland cgilleland@gillelandchevrolet.com (320) 251-4943
Great Experience and easy to work with.
Knew what I wanted and The sales gentleman who helped us worked with us to find what we wanted. Easy to work with and always there to answer your questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stacy, I am glad to hear that we were able to help you find the perfect car to fit your needs. When customers come on our lot, they can take comfort in knowing that they are receiving high-quality customer service. If you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Christy Gilleland cgilleland@gillelandchevrolet.com (320) 251-4943
AWESOME SERVICE
This was my second vehicle i bought from you guys and i am very happy with the purchase and the awesome customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kerry, first I would like to thank you for your loyalty to our dealership. Secondly, thanks for taking the time to write this review. Our sales excellence is always consistent and I'm glad that your experience with us supports that. We aim to turn every person that visits us into a repeat customer. Please continue to visit us whenever you have questions, and we'll continue to provide great service. Also, check out our Facebook and Twitter for exclusive deals. Kind thanks, Christy Gilleland cgilleland@gillelandchevrolet.com (320) 251-4943
Quick Service
Service was quick. Also they discovered a slight air leak in one of my tires which I was not aware of that they fixed, but at a cost of $15.00.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, thank you for the wonderful review. We will continue to offer excellent customer service to each and every customer we come in contact with. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. With appreciation, Christy Gilleland cgilleland@gillelandchevrolet.com (320) 251-4943
2014 Equinox
Dane was helpful and knowledgeable. He knew the answers to the questions I asked about the product during the test drives. He responded to emails in a timely manner. Excellent customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so pleased to hear about your terrific experience, thank you for sharing it with us. It is wonderful that Dane was so knowledgeable and helpful to you during your purchase. Our entire team always strives to give the best possible customer service. Enjoy your 2014 Equinox. Be sure to come back and see us again. Also, for current news and deals from our store, check out our Facebook and Twitter pages. Sincerely, Christy Gilleland cgilleland@gillelandchevrolet.com (320) 251-4943
Clean service and showroom areas. nice dealership!
Alex, our salesman, was extremely helpful (and patient) answering any questions we had regarding the purchase of the Equinox. He and the others who worked with us were pleasant folks to deal with. Keep up the good work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks a lot, Gerald, for the amazing review. We strive to have the best customer service in the business, and I am happy to hear that our goal was reflected through your experience with us. It is great to hear that Alex gave you a pleasant car-shopping experience. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Christy Gilleland cgilleland@gillelandchevrolet.com (320) 251-4943
Great staff, great value
I greatly appreciated the effort to find us a great deal and make it a convienent process as possible. Very smooth process and friendly staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joel, thank you so much for taking the time to give us positive feedback regarding your experience with Gilleland Chevrolet Cadillac. We make every effort to provide the very best customer service possible. Hearing from our customers that we have helped in this endeavor is gratifying and greatly appreciated. We hope that you will share your experience with friends and family. Also, like us on Facebook and Twitter for offers and updates from our dealership. Sincerely, Christy Gilleland cgilleland@gillelandchevrolet.com (320) 251-4943