Reviews
Jeff kept me well informed of the progress of my service. He also reviewed what to anticipate on my next service
Jeff kept me well informed of the progress of my service. He also reviewed what to anticipate on my next service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re glad to hear that Jeff kept you well informed of the progress of your service and reviewed what to anticipate on your next service. We appreciate your feedback and look forward to seeing you again at West Side GM of Berlin for your next service! West Side GM Team (920) 361-5100
Service department lacks knowledge of common sense. Very slow paced. Wouldn’t recommend having any service work done there.
Service department lacks knowledge of common sense. Very slow paced. Wouldn’t recommend having any service work done there.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your thoughts with us. We understand that your experience with our service department at West Side GM of Berlin did not meet your expectations. Your feedback is valuable, and we take it seriously as we strive to uphold our standards. We encourage you to reach out to us directly so we can address your concerns more thoroughly. Our team appreciates your input and hopes to improve your experience in the future. West Side GM Team (920) 361-5100
Drove the car on a Wednesday brought it home Thursday everything went very fast It all went very smooth
Drove the car on a Wednesday brought it home Thursday everything went very fast It all went very smooth
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Stephanie! We’re thrilled to hear that your experience at West Side GM of Berlin was fast and smooth. We appreciate your feedback and look forward to assisting you again in the future! West Side GM Team (920) 361-5100
Willing to work with my time frame. Found more discounts which turned into credit at the dealership. Which I used to add accessories.
Willing to work with my time frame. Found more discounts which turned into credit at the dealership. Which I used to add accessories.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your fantastic review, Mike! We’re thrilled to hear that our team at West Side GM of Berlin was able to work with your time frame and help you find additional discounts. It's great to know you were able to use your credit for accessories! We appreciate your support and look forward to seeing you again soon. West Side GM Team (920) 361-5100
Very friendly. Very receptive. Making appointment was easy. Not pushy. Although it was expensive for the parts, labor was reasonable!
Very friendly. Very receptive. Making appointment was easy. Not pushy. Although it was expensive for the parts, labor was reasonable!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Madelyn! We’re happy to hear you found the team at West Side GM of Berlin friendly and receptive, and that scheduling your appointment was a breeze. Your understanding of parts costs is appreciated, and it’s great to know the labor felt reasonable. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100
Love working with west side garage! Make appointments and visits easy. Gene and the whole crew are super friendly and make repair work almost painless.
Love working with west side garage! Make appointments and visits easy. Gene and the whole crew are super friendly and make repair work almost painless.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Katie! We’re happy to hear you love working with West Side GM of Berlin. It's great to know that Gene and our crew made your appointments and repair experience easy and enjoyable. We look forward to seeing you again next time! West Side GM Team (920) 361-5100
Fair, straightforward, no nonsense Need feedback on scratches I found after purchase Diane - please check your email- I need scratches buffed out on sides of truck - they were there when I purchased
Fair, straightforward, no nonsense Need feedback on scratches I found after purchase Diane - please check your email- I need scratches buffed out on sides of truck - they were there when I purchased
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, Jeff. We appreciate your fair and straightforward review. Your concern regarding the scratches on the truck is understood, and an email has been sent to discuss options for getting them buffed out. We value your business at West Side GM of Berlin and look forward to addressing your needs. West Side GM Team (920) 361-5100
Great They did a great job and I am very satisfied with the timely service
Great They did a great job and I am very satisfied with the timely service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you are very satisfied with the timely service at West Side GM of Berlin. We appreciate your kind words and hope to see you again soon! West Side GM Team (920) 361-5100
It was a pleasurable experience and very nice people. Excellent service. Thank you Clean atmosphere
It was a pleasurable experience and very nice people. Excellent service. Thank you Clean atmosphere
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasurable experience with us at West Side GM of Berlin. Our team takes great pride in providing excellent service and maintaining a clean atmosphere for our customers. We appreciate your support and look forward to welcoming you back soon! West Side GM Team (920) 361-5100
Waited over an hour and a half from the time John said to pick up our vehicle. Never offered anything to drink. Sat in his office bored.
Waited over an hour and a half from the time John said to pick up our vehicle. Never offered anything to drink. Sat in his office bored.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We appreciate your feedback regarding the wait time and service during your visit to West Side Garage, INC. Your comments help us understand areas where we can improve. If you’d like to discuss this further, please feel free to reach out to us directly. We hope to provide you with a better experience in the future. West Side GM Team (920) 361-5100