Reviews
Their customer service is very poor Gene is very short and borderline rude. I went in for a customer satisfaction, job where they were supposed to replace the ground strap on my engine that was causing an issue with the electronic steering control after they replaced it. I asked them if he had cleared the codes or if it had fix the problem he stated he didn't know because they didn't test drive it and didn't check to see if the code is cleared during all of my contacts with him. He acted as though I was bothering him because I was coming in for what essentially amounted to a recall type service.
Their customer service is very poor Gene is very short and borderline rude. I went in for a customer satisfaction, job where they were supposed to replace the ground strap on my engine that was causing an issue with the electronic steering control after they replaced it. I asked them if he had cleared the codes or if it had fix the problem he stated he didn't know because they didn't test drive it and didn't check to see if the code is cleared during all of my contacts with him. He acted as though I was bothering him because I was coming in for what essentially amounted to a recall type service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Scott. We appreciate your feedback and understand your concerns regarding customer service and the service performed on your vehicle. At West Side GM of Berlin, we strive to maintain high standards, and your insights help us improve. Our team encourages you to reach out to us directly so we can address your concerns further and ensure your satisfaction. Thank you for your time. West Side GM Team (920) 361-5100
Excellent service! Met my needs and I have a great new SUV. I would return to West Side for another vehicle when needed.
Excellent service! Met my needs and I have a great new SUV. I would return to West Side for another vehicle when needed.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re thrilled to hear that you received excellent service and are enjoying your new SUV. We look forward to assisting you again at West Side Garage, INC.when you're ready for your next vehicle. Safe travels! West Side GM Team (920) 361-5100
all good even met a babe while i was there and were going out friday
all good even met a babe while i was there and were going out friday
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased your service visit for your Chevrolet Trailblazer went well. Thank you for the five-star rating!
Thank you for your review, Jeff! We’re glad to hear you had a great experience at West Side Garage, INC. It sounds like you not only found what you were looking for in a vehicle, but also made a new connection! We appreciate your support and hope to see you again soon. West Side GM Team (920) 361-5100
Bought my first new vehicle from West Side in 1976. Decided to come back after problems at a different dealership.
Bought my first new vehicle from West Side in 1976. Decided to come back after problems at a different dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We appreciate your loyalty to West Side Garage since 1976 and are glad you chose to return. We look forward to assisting you with your future vehicle needs! West Side GM Team (920) 361-5100
Professional got the problem fixed the best customer service I have received in a very long time keep up the positive work environment
Professional got the problem fixed the best customer service I have received in a very long time keep up the positive work environment
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at West Side Garage, INC. are glad to have you as a customer.
On point communication as well as efficient. Caught a recall and worked that into the original order. ????
On point communication as well as efficient. Caught a recall and worked that into the original order. ????
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re glad to hear that you experienced on-point communication and efficiency at West Side GM of Berlin. It's great to know we could address the recall while processing your original order. We appreciate your feedback and look forward to serving you again in the future! West Side GM Team (920) 361-5100
Professional and very quick with my tire install. Showed me everything I needed ahead of time
Professional and very quick with my tire install. Showed me everything I needed ahead of time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Luis! We're thrilled to hear that you had a professional and quick experience with your tire installation at West Side Garage, INC. It's great that our team was able to show you everything you needed ahead of time. Your support is appreciated, and we look forward to seeing you again! West Side GM Team (920) 361-5100
Good service good explanations and got us into the shops for service in a timely fashion
Good service good explanations and got us into the shops for service in a timely fashion
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review. Knowing you found our explanations clear and getting your Equinox in for service promptly means a lot to us.
I have been taking my GMC truck here for 10 years and have always gotten great service I would recommend them to anybody I know thank you .
I have been taking my GMC truck here for 10 years and have always gotten great service I would recommend them to anybody I know thank you .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about trusting our service department with your GMC Sierra 1500 for the past ten years highlights our commitment to dependable care. Knowing you would recommend us to anyone means a lot to our service department.
Best Dealership I have ever dealt with other than my own. Best Service Department as well.
Best Dealership I have ever dealt with other than my own. Best Service Department as well.
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- Overall experience
- 5.0
- Does recommend this dealer
Thank you for your wonderful feedback, Dennis! We are thrilled to hear that you had such a positive experience at West Side Garage, INC. Our service department works hard to ensure every customer is satisfied. We appreciate your support and look forward to seeing you again soon! West Side GM Team (920) 361-5100