Busam Subaru

We recently purchased a Crosstrek from this dealership on Feb. 14th. The process itself was fine, quick, and easy. The service after the sale is where it all fell apart and has made it impossible to return to the dealership for our future Subarus. The day after we brought the car home we tried turning on the heat and nothing, then tried the AC and again nothing coming out. We tried all the settings with no luck. Contacted the guy who sold us the car Jerry Anstaett, to see what could be done, if anything because I did sign a purchase as is form. He told me he would check on it and get back with me. Just like the blower in the car, I have received nothing. I have attempted to reach him 3 times and nothing. You would think they would know the issue with the car and disclose it at the sale. This dealership has lost our trust. We would have been fine with a response of we can not do anything since we signed that form, but they don't think enough of the customers after sale to give them that respect. I would think twice before purchasing from this dealership if I were you, or at least hit everything button and try every single setting the car offers before you hand them your money.

First of all, we have owned only Hondas and Toyotas for all 38 years of our marriage because of our experience in their reliability and getting 300,000 plus miles without any major issues. We wanted a base model comparable to the Honda CRV. My parents have owned several Subaru Foresters so we decided to give it a try. Our experience at Busam Subaru in Fairfield was perfect. Our salesman, Lashan was informative, not overbearing and respected our time. We returned the next day to locate a car. He quickly located the vehicle we wanted and it would arrive in 2 days. We have spent hours negotiating the price of all of our other new vehicles. I did my research and in 5 minutes with 1 counter offer the price of our 2026 Subaru Forester was complete. We came back 2 days later to purchase our car. Again, our time was respected. We were informed about the additional warranties but have always declined. We believe in the product we are buying. We hope that this Subaru Forester will meet and exceed our expectations and be regarded with the respect that we have for our past history and present ownership of Honda and Toyota vehicles.

I purchased my Legacy at Busam and have continued to have them service my car. They are always friendly when I call to make an appointment. Once there I’m treated like a special customer. This time I asked for something extra. I’m 75, got a new license plate and was able to replace the old one myself. They were so kind to take care of that for me. I appreciate the great care, wonderful service and kind and friendly people at Busam. I will continue to take my car there for service. A huge thank you to them!

Great customer service...Anthony was very informative. He made me very comfortable....Athens Anthony for your help. .

An outstanding purchasing experience. Kyle listened to our wants an needs and understood we did not have to purchased a car at that moment. Would highly recommend contacting Busam Subaru if you are considering a Subaru purchase.

We have bought many cars in our lifetime . This time, Lashen give us an experience that was the absolutely top notch. I had a 2011 Forester Turbo that we needed to replace. I had a dream of a Crosstrek with Safety features but a limited monthly payment. Lashen made the magic happen! Still in awe every time I drive the Crosstrek. We are so appreciative of Lashen's professional manner and pleasant personality that brought our dream straight into our garage! Will give your name to family (and we are a Subaru family-6 cars at this time) and our friends.Thanks so much Lashen.

A great big shout out to James at the Subaru dealership in Fairfield. Thanks for the professional service you provided. Special thanks to the awesome staff. I love my new car.

Took my Subaru in for 1000 mile service check. They took me right in. They were very professional and quick. My questions were answered in a timely manner.

The dealership has upgraded is facility in the past year, great improvement. The distance is the only down side for me, about a half hour drive.

Bought a car for our son and they were all very nice, stayed late for us and it was a quick process!