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Lexus of Melbourne

(3,023 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Lexus of Melbourne is a well kept dealership. The sales...

Lexus of Melbourne is a well kept dealership. The sales associates and other staff members we dealt with were curteous and friendly making the buying experience pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I have purchased two beautiful cars from Lexus of...

I have purchased two beautiful cars from Lexus of Melbourne and had the best experiences I’ve ever had in a dealership. Mandy Patterson is the best sales girl ever. She knows everything about the cars that you will ever want to know and she is the most helpful sales person I have ever come in contact with. If you want to buy a car pop in to Lexus of Melbourne and you won’t be sorry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ron, Liz and Duke love Lexus

We have a Lexus SC430 convertible and now the newest member to our Lexus family, our GX460 SUV. They are both so wonderful to drive and many people comment about how beautiful our vehicles are as we travel around the community. We tell them we love Lexus of Melbourne and so does our dog, Duke. Thank you so much, Lexus, for producing such quality as well as beautiful vehicles. It is a pleasure to drive them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Make sure to ask for Mandy Patterson!

Having bought my last 6 cars from a personal friend who owns 8 various dealerships, I was concerned about not knowing anyone at the dealership. However, Mandy Patterson was amazing, and I am a tough, demanding buyer. She was a true professional, knew the answers to all my many questions, anticipated my needs...all without any high pressure tactics. She is also a true technology specialist, and very patient when explaining how everything works to me, a technological neophyte. I feel like I found a new car AND a friend! In addition, Kasey was also a true pro and his advice is very much appreciated. I can't imagine better people or a better dealership. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Review of Recent Purchase

Purchased my 4th or 5th car from this dealership. Previous ones were all excellent, with only one small maintenance problem. Great cars and great dealership. Just purchased a new RX 350 (Luxury Trim Package). The car is beautiful. The dealership, through an excellent sales lady, worked very closely with me to get the car I wanted, at the price point that I wanted. The process was painless, as the sales lady (Mandy Patterson), was nothing short of excellent. She knows the product better than any sales representative I have previously had and took a great amount of time to work me through all of the options and how they work and function. She worked carefully with me to set the car up just the way I wanted. Without question Mandy made the buying experience painless - for both my wife and myself. I would buy from her again and strongly recommend her to whoever is lucky enough to get her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I am very pleased with my overall experience as a first...

I am very pleased with my overall experience as a first time Lexus customer. Michael was very knowledgeable, helpful and thorough. I love the car! I did a great deal of research about many SUVs ahead of time and thought I knew I wanted the NX300. Once I drive and now that I have I know that I made the right decision! Loving the feel, comfort, and ride of the vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

seamless great service!

This process was extremely easy, fast, and the best part was the customer service. Everyone was great and I would definitely recommend Lexus of Melbourne to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

In and out in 2 hours! Everyone was amazing! #stressless!...

In and out in 2 hours! Everyone was amazing! #stressless! Would buy again in a heartbeat. Fast Eddie and Virginia and Bob were awesome to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Oil change

Waiting time is ok,,not as long as I expected . Kindly let me know when recall gas pump is here , will call me to fix it .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent experience from sales to paper work! Would...

Excellent experience from sales to paper work! Would highly recommend Lexus of Melbourne for your car needs. We usually don’t like buying cars because of feeling pressure, but this was very nice!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.