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Lexus of Melbourne

(3,023 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Rob was fabulous and understated salesman I soooo...

Rob was fabulous and understated salesman I soooo appreciate his low key non offensive way to show and sell us on Lexus! Very knowledgeable and did I say low key..We are happy Lexus owners Thank You!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Customer Service

My experience of getting my car serviced was fast and everything was taken care of quickly My car needed to be checked for some issues and they were all taken care of. They ordered touch up paint for me and made sure my car was washed and ready to go. Perfect experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Service & Experience

I've was looking for a RX350 and was contacted by Shaun. He has very friendly and understood quickly what I wanted. I was able to send documents via email and when I arrived at the dealership my new car was there ready and waiting for me! Alex took the time to show me how everything works, did all the safety set ups for me, and took pictures. Bob made it very easy to close the deal; no hassles or back and forth. Service and experience was superb. I highly recommend Lexus of Melbourne!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very nice people and easy to work with. Car was...

Very nice people and easy to work with. Car was delivered on time and looked beautiful. Their detail guys did a great job making my used car look like new.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Purchase of new 2020 Lexus RX350

I recently purchased a new 2020 RX 350 with the trade in of my old 2016 RX350. Tom Hakimi had worked with me on the new as well as on my old RX350s. Tom made the sale very easy for me. I felt I received an excellent overall experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Praise for associate from whom we purchased a vehicle.

Lexus of Melbourne should be very pleased to have Robert on staff. Robert worked with us on purchasing our vehicle a week ago and he was a true professional. He operates with precision and skill, with emphasis on detail. The transaction was smooth without pressure and annoyance. I would use the services of Robert again, as well as recommending him to anyone I know who will be looking to purchase - new or used! Thank you Robert velma c

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tom went out of his way to make sure every part of our...

Tom went out of his way to make sure every part of our experience was efficient and positive. We are happy to be a part of the Lexus of Melbourne family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Mandy is a pleasure to work with and goes above and...

Mandy is a pleasure to work with and goes above and beyond creating great customer experiences when making a purchase. Excellent dealership and wonderful sales associates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Exceptional experience

If you enjoy exceptional treatment, Lexus of Melbourne is for you. Top quality vehicles, top quality customer care. You will not be disappointed. They picked our vehicle up for the one year service, left a loaner and the next day brought our serviced vehicle back. Outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Vic, thank you for your kind words and this wonderful review! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

Tom is an exceptionally kind, caring , supportive,...

Tom is an exceptionally kind, caring , supportive, helpful, patient and truly genuine person. We will forever remember this wonderful experience with him. Sean McGee was instrumental in achieving an unforgettable experience. His thoughtfulness, care and attention to detail made it ever so special.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.