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Lexus of Melbourne

(3,018 reviews)
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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The 50,000 mile service was fast, effecient and friendly.

Steve Lasker and the other maintenance people did an excellent job of taking care of me and my car. I will recommend Lexus of Melbourne to anyone who is interested in buying or servicing a Lexus. Robert Lehman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. We will be sure to pass along your comments to Steve and the team. Until the next time we meet, take care!

New car purchase.

Mr. Keith Croft our sales person was very professional, he did a excellent job teaching us everything about out new NX 300. I would recommend my friends he is a very experience,and friendly sales person. Lot more to be said about Keith.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience working with Keith. Have a great day!

Lexus NX 2020

Overall an exceptional purchasing experience. Very professional staff. Would highly recommend this dealership to anyone in the market for a vehicle. They go above and beyond to make the sales experience a positive one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience and for noticing our efforts! Our staff works hard to go the extra mile for our valued customers! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

I have been dealing with Lexus of Melbourne for five...

I have been dealing with Lexus of Melbourne for five years. Duane Labour has been my service rep. I depend on him and trust his judgement on all transactions Lexus of Melbourne in Viera and Mr Labour make each visit a comfortable easy experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear Duane always takes great care of you! Thank you so much for continuing to choose us for your service needs!

Replacement Airbag

Service work was done on schedule and complete on time. Dealership provided a loaner car which of course is very helpful when the car is being keep overnight.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are glad everything was done on time and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

New Lexus purchase

From the time we decided to visit the dealership on a spur of the moment our first meeting with John Cuestas was very friendly and informative. By the time we left we had made our decision to purchase the vehicle that John had done such an excellent job of showing us, but wanted to wait a week before we announced our decision. When we informed John we would purchase the vehicle it had to be ordered and he kept us informed of when it would be delivered. When we came to pick it up John was able to take our car a 2017 Audi SQ5 and turn in it in for us as the lease was expiring. We left with our new Lexus and have to say it was a great experience dealing with John and Lexus of Melbourne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. John will be very happy to hear about your kind words and high star rating! We do hope we can be of assistance again in the future. Take care!

Excellent person!

We came to your dealership, even tho we knew ahead of time that you had no UX 250 Hybrid on hand, because we wanted to keep our business local! We had already driven one @ another dealership! We had been to 2 dealerships with the Hybrid on site but Mandy was the 1st one who knew more than I did about the car, even tho she had never seen one! I try to do my homework before going out to buy a car, but she was able to tell me things I didn’t know. She knew the car inside & out. Very easy to talk to, and no pressure. We were going to check out one more dealership, but because of Mandy we decided our shopping was over! Also, Lexus of Melbourne was the 1st dealership that had the options pamphlet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

New car fun

Michael was very helpful with the entire process. He was patients and explained thing I wasn’t sure of. Had a great experience with Nicole. She explained in detail all the options I could get with the cars and was helpful in choosing them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience. We hope to see you soon!

Always a great experience

Jamie Coates is the most outstanding service rep that I have ever dealt with. She makes all her customers feel at ease and thoroughly explains what is going to happen. You never have to worry that your vehicle is being properly serviced. She makes dealing with this dealership a smooth and successful experience. She is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to read such a great review about Lexus of Melbourne! Please don't hesitate to reach out if there's anything additional we can do for you.

Extremely happy!

Our sales representative did an excellent job of highlighting all the features of the car, answering our questions, and most importantly, helping to solve a difficult problem regarding our existing lease of another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Melbourne! Please don't hesitate to reach out if there's anything additional we can do for you.