Reviews
New Front Tires and Alignment
John was ready for me and got it done. Plus, he assured me that my vehicle was safe for the upcoming trip that I have planned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Smike, we're glad to hear John took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Excellent car buying experience.
This was my 2nd purchase of a Lexus from this dealership due to the excellent customer service I've had in the past. The window tinting on the previously owned IS 250 that I purchased was peeling off on the driver and passenger side and they were going to replace it. I offered to pay for doing the right side so the tinting would match. The sales team of Virginia Poole and Robert La Marr went ahead and had both sides re-tinted and no cost to me !! The trade-in offer on my 2002 IS300 Sport Cross was reasonable considering the extensive work need to rebuild the A/C system. Starting with the phone call from Virginia about the IS 250, the sales & service experience at Lexus of Melbourne has been friendly and professional :-) !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Everyone was super professional. efficient and so friendly.
My experience at the dealership was streamline, efficient and fun. I drove out in my beautiful new Lexus in no time at all. Everyone was friendly, professional and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Easy in & out.
No matter what the issue is that brings me to the dealership it is always remedied by the staff without any complications. It is just such a friendly place. Before I started to use Lexus I would freak out when something went wrong with my car. Now I feel like I have a place to go without a hassle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
I return to Lexus of Melbourne because I feel confident...
I return to Lexus of Melbourne because I feel confident that my vehicle is being properly maintained. I have 100% confidence in John Lohne to facilitate the service on my SUV.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for continuing to choose Lexus of Melbourne for your service needs!
Steven Lasker is a wonderful Service Representative and...
Steven Lasker is a wonderful Service Representative and his attention to detail is what I appreciate. My car is always serviced in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to Steven! Feel free to reach out to us if you need anything. Have a wonderful day.
Great service.
Service at Lexus of Melbourne is always totally outstanding and I enjoy going there for service. John Lohne is my Advisor and his advice is always right on. I have been a customer for many years and have never been disappointed with the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bryce, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Service
John Lohne has done an excellent job of taking care of my service. He gives me price estimates when ever I ask about service items.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear of your experience with us here at Lexus of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Service!
Our Service Rep, Mike Retz is outstanding! Very courteous, professional and knowledgeable in "all things Lexus"! The convenient location of Melbourne Lexus makes service issues a breeze.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.
New Lexus purchase
I have been buying from Lexus of Melbourne since 1999. Last week was my favorite experience of all. Virginia Poole is outstanding, pleasant, and great at attention to details! John Lohne has been my service representative for forever and always responsive to every request. What a great team those two make! This dealership has won the top prize for ideal customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words about your sales and service experiences here at Lexus of Melbourne! We try every day to satisfy our customers and it’s always nice to know when we succeed. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we look forward to seeing you again! Safe travels!