Reviews
Leasing a new Lexus SUV
The Lexus dealership is an outstanding experience when shopping for a new car. Virginia Poole, our saleswoman is an outstanding agent. Knowledgeable, friendly, and caring. She went to great lengths to help us find the Lexus that suited our needs and our budget! We highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Melbourne. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.
Awesome and then some
We’ve been BMW drivers for 10+ years. Stopped in to see Lexus of Melbourne operation and were so impressed with their facilities, service, and sales staff we are now Lexus drivers. You will not be disappointed with them. Total satisfaction. Chris Haney is THE guy to see. He spent half a day with us to get it right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! We take our reviews seriously and are delighted to hear about your visit. If you have any further questions, please give us a call. We're always happy to help!
Great experience - No Pressure
We stopped in Lexus after looking at several other dealerships in the area for a new SUV. We were met by Tom Hakimi and we explained what we were looking for. He showed us the RX350 and gave us some brochures and we chatted for a while and went home. After we got home we thought about what we had seen during the day and the Lexus RX350 met our needs but the question was the 5 or 7 passenger. I called Tom back and asked if we could see both cars (350 and 350L) side by side and that I would be bringing a set of golf clubs and 2 suitcases to see how they fit. The next day comes and Tom met us again and we did a show n tell as well as test drive the car home(350L) to see if my 90 year old mom could easily get in the car.. It was a win!!! Tom is a no pressure type of salesman and we would highly recommend the dealership and Tom as a salesman. The delivery day was awesome and We look forward to being part of the Lexus family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Melbourne. We look forward to your next visit! Take care!
Outstanding!
Ruben and Lexus of Melbourne have always gone out of their way to ensure that my experience was pleasurable. I’ve been a customer since 2001 and it’s because they genuinely care about their customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Lexus of Melbourne!
Great, same as always
Friendly and knowledgeable service from Elisa as usual. Very consistent and always greets with a smile. I would buy a car from her if she was in sales. I request her any time I need service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
By far best car buying experience
What a great place to purchase a vehicle ! Robert Lamar was extraordinarily helpful and made my experience the great first memory with my new car! Thank you Robert!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We're happy to hear Robert was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne
Service
Service was done quickly and the waiting area is set up nicely with beverages and snacks. All of my questions were answered and everyone was extremely friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Vannas, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
AMAZING!
I could not be happier with my purchase. Love my ES350. From the beginning to the end of the process I knew I was dealing with knowledgeable & experienced people. The caring attitude of everyone at Lexus of Melbourne was apparent. This is why I would never buy from any other dealer. Thank you Lexus of Melbourne. Joyce Brocker
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
By far best customer service
My family has been buying cars from Rob LaMarr for 30 years. I know there is no need to shop around because he is going to make sure we are taken care of. Lexus of Melbourne has always been great to us as well from the service to the free car washes. If you want not only the best price but the best customer service go see Lexus of Melbourne and make sure to ask for Rob LaMarr it is very hard to find places that really do care about their customers and they do.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Awesome Lexus service center
Whenever I take my car in for service tell Lexus I know that everything will be fixed promptly and correctly and I will be returning to a safe car. Ruben keeps track of what needs to be done on my car and handles it efficiently
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!
