Lexus of Melbourne

Rubin Bustos is fantastic to work with. He scheduled my vehicle for service and handled my concerns with excellent customer service and professionalism . While I was waiting, I asked to speak with someone regarding an extended warranty on my vehicle. I spoke to someone there several months ago, but did not get clear answers and had not purchased a plan. Rubin introduced me to Nicole DeVos who is also an excellent employee. She answered all of my questions with extended knowledge of the service plans available through Lexus. Thank you both for making my experience a pleasant one!

Our experience exceeded expectations and we are so happy with our new vehicle. Virginia and Sean did a great job. Smiles all around. Thank you!

This is the fourth car we have purchased from Bob LaMar at Lexus of Melbourne. Bob has always been great to work with and goes the extra mile to make sure that everything comes out right. We have been very happy with him, he has always exceeded our expectations. The Lexus dealership in Melbourne is just a great place to purchase your car and to have it serviced, the staff there is incredible, they really know how to take care of their customers and their customer's cars.

We have had our Lexus for over a year and have been very happy with our purchase. From the Sales folks to the Service team we have experienced nothing but courteous and professional staff at Lexus of Melbourne. I highly recommend these folks if you are interested in buying Lexus.

I and my wife were very pleased with all aspects of our successful visit to LEXUS of Melbourne. Our vehicle is beautiful, drives like a dream we are more than satisfied with your staff. We will recommend your firm to anyone. Ed and Winnie Wright

When we entered the dealership we were unsure about buying a new car. So many question we had. John Cuestas made us to feel comfortable and welcomed. He spoke with us to get a feel for what we wanted then showed us the availability of units. Never once did we feel pressured to do anything. Then after we decided to purchase, he showed us all of the options to finance. It was a great experience.

The service department was convenient and accommodating to my schedule. They communicated the necessary repairs needed and explained details about the recall as well as provided a loaner vehicle.

I don’t live very close to the dealership, so I find it very convenient that I can have a loaner driven to my work and the driver takes my car to the dealership for service (and a car wash). Then the driver drives my car back and picks up the loaner. Very convenient. Service manager Mike Retz does a great job.

gGOOD SERVICE WITH PROPER EXPLAINATION AND SATIFACTORY RESULTS WHERE FEEL LIKE rRECOMMENDING OTHERS. wHATEVER STEVEN HAS RECOMMENDED TO GET DONE WAS REALLY NECCESARY ACCORDING TO HIS OPION AND FOR MY SAFTY AND I THANK HIM FOR THAT.

Ruben answered my call inquiring about 60K service for my 2013 Lexus 450RXh. He was thorough in explaining 'required' per manual, and 'optional' nice to add, and quoted service cost for both. He set up service date/time, received me well, arranged for a 'loaner' car, and called me back when the work was completed. Car was vacuumed from inside and wash cleaned from outside, and batteries were replaced in car keys. What impressed me about Ruben - pleasing and professional mannerism, transparency in giving information to customer and let customer make the choice (not pushy), and willingness to do a bit more than promised. Lexus at Melbourne gets credit for staffing persons like Ruben and continued service like this can retain me as a long term customer as I begin long term retirement stay in Melbourne.