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Lexus of Melbourne

(3,018 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Pleasantly relaxed in a stress free, comfortable environment

We were not expecting to buy a car today. We set out to look at a few cars at dealerships. When Shane took us on a test drive I signaled to my husband the thumbs up. It was so comfortable and a pleasure to drive. It was equipped with more than I could imagine and the comfort was unsurpassed. Shane was very knowledgeable on every aspect of the car. Absolutely no pressure was ever felt. The most enjoyable experience we have ever had buying a car. We love the lay out of the dealership. It is definately inviting and comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Shane was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne

Above and Beyond Customer Service!

We are so happy with Lexus of Melbourne.....from the process of purchasing our vehicle to the fantastic customer service we receive from Mike Retz! Always professional and always goes above and beyond in taking care of our service needs! In addition, the atmosphere is so relaxing and the coffee machine is a delight. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

friendly professional service

I have brought my vehicle in for regular servicing since purchase and have always been treated in a professional and courteous manner.Waiting time minimal

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Sal, thank you for taking the time to leave a review for us at Lexus of Melbourne. We're happy we could meet your expectations. If you have any further questions, please don't hesitate to reach out. Take care.

Awesome

Great experience buying our used Lexus GX 460. And I just had a great experience with the service department as well. I look forward to working with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Melbourne. We hope to see you soon!

Service Dept.

It has always been a pleasure to have been taken care of by John. He has maintained the car in good condition and promptly and has communicated any problems well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Lars, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

John Lohne is the reason we come to Lexus of Melbourne

John Lohne is a true professional. Over the many years of buying Lexus cars, despite living in Orlando, we travel to Lexus of Melbourne, John has been our service rep for all those years. I trust that John will act in my best interest and thus he has earned my business. As long as John is there, I will continue to do all my business with Lexus of Melbourne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Steve, thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this. Please don't hesitate to reach out if there's anything we can do for you. Take care.

Professional service experience

Over 5 years working with John Lohne. John is always professional, friendly and helpful experience during service appts. It is much appreciated. Thank you John.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Jackson, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out. Take care.

Best car buying experience ever!!!

John was a no pressure very professional saleman. We could not stump him on any questions we had. He is very knowledgeable and it shows. We purchased a beautiful used Mazda 6 and we love it thanks so much to John for such a great experience. We got an awesome deal too!! We shopped around a lot before we got there so we weren’t expecting necessarily to buy that day. I would recommend Lexus of Melbourne and John to all me friends 😃

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Cynthia, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Melbourne. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

New Car Buying Experience

We've bought several automobiles over the years, but Lexus of Melbourne was the best experience we had. Everyone we met was polite and courteous; they also know the Lexus lineup very well. Virginia Poole was professional, knowledgeable and very helpful - Lexus of Melbourne has the best staff. We looked at all the "usual suspects" - BMW, Audi, Mercedes, Infinity, Acura - before deciding on a Lexus. The quality supports the claims, but the people at Lexus of Melbourne make the difference.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we are glad we could help! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

Service for re-call

EVERYTHING was done with customer satisfaction paramount!!!!! Appointment made easy, service completed in under time stated, and Steve was the consummate profession. As a new Lexus customer, I am amazed with Lexus of Melbourne's Servise, and have let everyone know it. Keep up the extraordinary work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this. We hope to see you again soon!