Reviews
Service
Great! I would recommend this dealership to anyone! Jaime was great to work with and very professional in her presentation. Nicole was very easy to work with and very professional in her presentation!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Purchase of our New Car
We were most impressed with this dealership about one year ago when we visited to investigate a new Lexus. We were not prepared to buy. Virginia Poole was over the top. We returned yesterday ready to buy. Virginia was tied up with another sale. Her partner, John Cuestas was our guide and streamlined the process right up to the close of the sale. Fantastic experience for us. Wow.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, your satisfaction is our top priority. We can't wait to see you again, have a great day.
Excellent
Best dealership I’ve ever visited and been a part of after purchasing a vehicle. It feels like family ever visit. The personal are friendly and very helpful. Jaime Coates in the service department is excellent!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Relaxing Experience
Working with Mike is always a very pleasant experience. He always explains the process and answers any questions I may have. The customer waiting area is very quiet and a great place to enjoy a cup of coffee while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
sevice appointment
I was greeted cordially by Steve. Did the paper work and relaxed in the very comfortable waiting area. The oil change was done on time . My car was even hand washed as the car wash was out of order. That is SERVICE! Thanks, Helene Harmon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Lexus RX350 buying experience
Rob was a pleasure to deal with during the whole purchasing process, and is extremely knowledgeable of the product he sells. Having owned Lexus vehicles for the past 15 years and serviced at Lexus of Melbourne, the vehicles, dealership and staff are all top performers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.
Service visit
My service visit was very efficient. I was checked in immediately and the car was even finished earlier than projected. The service adviser,Jaime, wasn’t happy with the way the car was washed and sent it back to be done better.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, thank you so much for your positive comments about Lexus of Melbourne. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Poor maintenance service
I drove an hour to the dealership to service my Lexus RX. I figured it would be better than a local mechanic but I was wrong. After having my service I returned home only for my husband to notice they didn’t rotate my tires. My front tires are so worn that I will have to replace them. Nevermind the fact that my maintenance light wasn’t reset. So I now have to bring my vehicle into a mechanic and have the tires rotated and service light reset. I wish they would of at least mentioned it to me even if it cost more. The service took longer than I was told which made me miss my sons baseball game.
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Fantastic service!
Always professional and courteous. Ready when promised and work done as requested. I drive from Orlando just for the service - wouldn't go anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Delivery of the red beast
From top to bottom and everyone in between Thank you for the best experience and customer service.. Thank you 😊 to Lexus of Melbourne for the great experience!! Love my car 🚘
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.