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Lexus of Melbourne

(3,018 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Satisfied Customer

Lexus of Melbourne is a top notch dealership. The owner, Mr. TR Page and his staff are the Best. Everyone is friendly, always with a ready smile, yet ethical and professional. I have been a satisfied customer since March, 2007. Lexus of Melbourne is beyond a 5 star dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello there, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know. We hope you have a great day.

Great customer service

Elisa is so attentive, friendly, timely and customer oriented. Helpful and knowledgeable about the process and what the service is going to accomplish. Really enjoy having her as my customer representative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

the best

The employees of Lexus of Melbourne are very professional and knowledgeable. They are friendly, supportive and strive to make every customer satisfied with their purchase and/or repair. Bob McGivney was very knowledgeable about the car I purchased. I was concerned about the RX350 fitting in my garage and Bob suggested we drive to my house so I could see for myself. He took the time to go over all the "bells and whistles" so I could have a leg up in learning about my car. I bought a 2015 model that had some slight imperfections on the driver's side door. Lexus Service Manager will make sure that the area is repainted to my satisfaction. Nicole DeVos helped me understand all the financing paperwork. This was a quick purchase experience as I was working against the clock with my car insurance provider. My experience was exceptional. I would highly recommend Lexus of Melbourne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Blue, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. Take care.

Great service

Elisa is awesome! Every time I visit her, she provide great and professional service! Recommend her definitely! I will continue visit Lexus at Melbourne for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hello there, thank you for taking the time to leave a review for us at Lexus of Melbourne. We're happy we could meet your expectations. If you have any further questions, please don't hesitate to reach out. We hope you have a wonderful day.

Non complicated and pleasant.

RUBEN BUSTOS is professional and goes the extra mile to make customers satisfied with the service at Lexus. The service experience is easy and makes me happy I decided to buy a aLexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello there, thanks for your praise and kind comments about our team. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

Dealer and John Cuestas, salesman, why you should buy here!

John Cuestas is a very non pressure sales professional. Even though we were not ready to purchase, John answered our questions and pulled 3 vehicles from stock for us to look at. We realized after seeing the pricing on Lexus was ball park to our Cadillac but has more bennies and over all more quality than our Cadillac, we decided to get pricing just for information. John worked out multi pricing scenarios that allowed us to get the Lexus on a 36 month lease for a couple hundred dollars more monthly and not owe on anything at the end of lease. More accolades for John Cuestas and Lexus of Melbourne, FL We took the Lexus with us on a Thursday and Saturday the Lexus would not start. After a while we tried to start again we moved the steering wheel a little and it started. On Sunday we went to the garage to see if the Lexus would start and it did. Monday morning it would not start and we called for a tow truck. After several hours later and without a tow truck it finally started and we took to dealer and got a loaner car. The next morning John called and told us not to worry he will follow on our vehicle until the problem was resolved. Later that day, we were told the problem, but will take several days to complete since our problem was almost non existent with a Lexus. We were offered to wait for the repairs or we could get an exact duplicate new vehicle, we took the new vehicle on Wednesday. My wife and I, over the last 30 years have purchased over 20 new vehicles. During the purchasing process of the 20 vehicles, we did not receive the dedication of a professional sales person like John Cuestas. We thank John and all the people involved with our situation at Lexus of Melbourne, FL for doing what ever it takes to make us happy. If someone reading this is in the market for a new vehicle, you owe it to yourself to visit with John Cuestas at Lexus of Melbourne, FL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne

Took wife new car in for window tinting

I was so impressed with the Lexus experience towards my wife and her new vehicle, I purchased one for myself. Best service ever received from any dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hi Darrell, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Service Consultant excellent service

Dropping off my car, getting a loaner, and picking up my car was easy and on time. The extra inspection I requested was handled promptly and well coordinated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hi Kathy, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Lease of NX300

Rob, Tom and Nicole were a pleasure to work with. They make the whole process an extremely enjoyable experience. I am very satisfied with my deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne

Pleasurable

Second car bought at LEXUS of Melbourne and each time was a pleasure. Everyone involved in my trade in couldn’t have been more courteous and professional. A wonderful dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne