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Lexus of Melbourne

(3,018 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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EXCELLENT EXPERIENCE!

My husband and I highly recommend Rob LaMarr, Leasing & Sales Consultant at Lexus of Melbourne. This is the third Lexus we have purchased from Rob as he is extremely knowledgeable, does not pressure you and makes the car buying process a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Robert was able to provide you with a positive car buying experience. We sincerely thank you for the positive review, and look forward to seeing you again soon!

Great Service Center

As usual, great service and personal attention. This is always the case when I stop at this dealership for servicing. They are the best at taking care of my Lexus NX 300!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

People and relationships ... Lexus of Melbourne is the best!

I've had my Lexus vehicles serviced at Lexus of Melbourne long before I purchased from them, and Steve Lasker has been my "service" consultant from the beginning. It's been a real pleasure to work with him. He's friendly, efficient and just an all-around good guy. It's always been easy to schedule maintenance, and when a tire issue developed before leaving on a road trip Steve was there and got the problem resolved so our trip wouldn't be delayed. In business, it's all about people and relationships, and Steve along with the sales people and sales management of Lexus of Melbourne are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

NEW 2019 LEXUS RX 350

We just purchase a new Lexus RX 350 at Lexus of Melbourne, i when with one of my best friend and she know one of salesmen at Lexus of Melbourne his name Michael Green, his very helpful and very nice guy and very funny guy his made everything workout very easy and make me very happy with the deal. Thank you very much Michael

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we are so glad to read such a great review about Lexus of Melbourne! If you have any further questions, please give us a call. We're always happy to help!

Mike Retz

Mike Retz always provides excellent service for my Lexus. Mike let’s me know what the best solution would be for my car and executes there agreed upon service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.

MY NEW 2019 LEXUS ES350

When I decided to get a new Lexus I wasn't sure if I wanted to purchase or lease, but Rob (Robert LaMarr) explained the Pros and Cons of leasing versus buying. Rob was very knowledgeable on all the latest improvements in the new 2019 cars and allowed me to test drive several cars so that I could experience some of the new safety features available. I ultimately decided to lease my new car and, although this was my first time to lease, Rob made the process of leasing very easy. When it came time to do the financial matters, Nicole DeVos was exceptionally proficient, professional, and courteous. When I took delivery of my new ES350 Rob personally connected my i-phone to the car phone system and also explained how to operate several of the car's functions. In summary, the process of getting a new car at Lexus of Melbourne was a real pleasure. Although this was the third Lexus purchased at Lexus of Melbourne, I am certain Rob and Nicole will be there to help me with additional new cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Don, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Another great Lexus purchase!

We are repeat customers at Lexus of Melbourne and always enjoy the excellent service that we receive along with a fantastic vehicle! This is about our 4th purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Lexus with Keith

We have once again returned to Keith at Lexus for the purchase of another Lexus, this time a new LC-500. He, and the Lexus of Melbourne staff, have once again proven themselves to be professional, friendly, knowledgeable, thorough, fair, and just wonderful to deal with throughout the entire process of acquiring a new car. Their service is second to none and their product superb, as always. Thanks once again!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Happy Dad, Mom and Kids:)

Awesome buying experience with John. We went in knowing what we wanted to see and John showed it to us right away. The car we ended up getting for my son was an NX200t and it is a perfect fit for him. As it turns out we actually ended up trading in my daughters car for a ES 350. She is totally in love with it. The whole dealership was "no pressure" very casual and helped us all feel at home. My son loved the massage chairs and my daughter and her girl friend loved the snacks. John was extremely knowledgeable and took the time to explain all the bells and whistles to the kids. Great experience and we will certainly go back for our next Lexus:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Easy and pleasant

It was a pleasure to deal with Jamie. As she did in the past, she brought a ray of sunshine, experience and confidence to the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello there, we're so glad that we were able to go above and beyond your expectations. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.