Lexus of Melbourne

It is always pleasure to come to the Viera dealership. John Lohne has been taking care of us and our Lexus since 2008. Even though our Lexus IS older we are always the same as when we had bought it brand new.

The dealership’s employees all have been very helpful and understanding in making sure my experience with my car is an enjoyable one and that I know how to use all of the available features on the car.

I travel from the Orlando area specifically to have maintenance done on my cars at this dealership. Elisa Falcon is an absolute pleasure to work with. I sent her an email last week and requested service on my car. Within 24-hours she responded and we scheduled an appointment. For well over a year I’ve been working with Elisa and she never disappoints. Friendly, courteous, and honest best describe Elisa. He customer service is second to none. She is an absolute joy to work with. When I arrived this morning Elisa was busy and John Lohne came out to meet me and said Elisa was busy but he will start the check in process. It may be convenient to take my car to Orlando for maintenance, but I don’t want to chance lesser service. Keep up the great work!!

Elisha and Will provided exceptional customer service in preparation and execution of my service once again. Lexus of Melbourne Service Department delivers what it promises one hundred percent of the time. The leadership demonstrated by TR and Mike Hoye is evident each and every time I visit there. They delver a quality product to all of their customers. Len Oden

My father in law purchased an LS460 in 2008. He always raves about the service at Melbourne, but we now live a few hundred miles away. I had a simple question about replacing the broken CD changer in 2019. My local dealer was not able to answer the question, and quite honestly didn’t seem interested in finding the answer. I called Melbourne and had the answer in less than five minutes. Thank you for Outstanding service ! I am sorry I didn’t get the name of the person I spoke with in parts.

I spotted a small nail in the center tread of a rear tire. The tire pressure low light came on but the tire remained inflated. I was only a mile away from the Lexus dealer so I limped in without an appointment. I explained to Steve what was happening and he immediately got the car in to have a look with no appointment. The tire was removed, unmounted, repaired and reinstalled in less than an hour. They even washed the car on the way out. Great, dependable service for all.

Easy and fair offer on my trade. Friendly salesman. Good customer service. Will recommend this dealership to others if I have the opportunity. Thank you.

I never worry about the care and service my car gets when I take it in . Highly recommend Lexus of Melbourne. Bring the donuts back!

When Jamie was on leave from the dealership, I decided to use Lexus of Orlando for service since it is 20 minutes from my home and your dealership is over an hour away. When I discovered Jamie had returned to work, I immediately made a service appt. with her to resume our relationship. She is the best! So happy to have her back . She has been my rep for all 8 Lexus vehicles I have purchased or leased over the past 12 years. Thank you Jamie!

I was immediately greeted when I drove up for service and escorted into a very welcoming service center. I was advised that the service would take a little more than an hour which was very accurate. I was extremely comfortable in the waiting area while they serviced my vehicle. My service consultant was John Lohne who advised me of the service performed on my vehicle and when I should expect to have my next normal service performed. I was very satisfied with my experience at Lexus of Melbourne and highly recommend them.