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Lexus of Melbourne

(3,017 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,017 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Great

Steve was friendly and professional. Very helpful and explained everything to my satisfaction. I look forward to my next visit. Experience much better than Treasure Coast Lexus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear Steve took such great care of you! Please let us know if there is anything else we can do for you; we are more than happy to help!

Lexus experience

Rob LaMarr is an outstanding person. I have been working with him for a long time and would highly recommend him and the people that he works with at Lexus. He is always friendly, no stress and knowledgeable. I always have a great experience working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Outstanding Service Advisor!

Elisa is very knowledgeable and patient in responding to all of the questions regarding the maintenance of my Lexus. Elisa is an outstanding and kind Service Advisor!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

Best of the best

I've been dealing with Lexus of Melbourne for twelve years and they have always given me great service. Thank you very much John Lohne

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!

Mike Retz has provided outstanding service since 90's

I started dealing with Lexus of Melbourne after having a bad experience with Lexus of Orlando. Your pick up and delivery policy is of great value to professionals (attorneys) like me and my wife, who do not have time we want to spend sitting around dealerships or dropping off and picking up cars ourselves. Mike and I originally bonded over his diligent efforts to repair a faulty bass speaker in 2001. He installed a set of weights to dampen the vibrations. The sound system in my 2001 Lexus 430 is still the best car sound system I have ever heard. My car has almost 230,000 miles and Mike keeps it running like a top. Same with my wife's 2006 430 which has 180, 000 miles. I also had a very pleasant experience with Tom Hakimi when I bought the 2 430's and leased one 350.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Lester, thank you for taking the time to leave a review for us at Lexus of Melbourne. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! Take care!

Location is great

I love the location and the dealership is beautiful. I love the waiting area with all the seats and big screen tv so everyone can see it wherever they sit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know! Take care!

Great

This is the second time I’ve gone in and explained that my divers side mirror light isn’t working without solution. Everyrijng elsenis perfect! I have not had time to call and remedy it this time, however, but since you asked. ~Denise Roy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Denise, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Melbourne. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Excellent Fast Service

Elise was very prompt in returning my text about getting my ES towed in and dropped off. The service department looked over the car and Elise got back with me quickly with the issues at hand and what our options were. Haven't met anyone in the dealership that hasn't been friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your positive comments about Lexus of Melbourne! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

Car service for CT200H

John Lohne is the MAN!!! Give him a pay raise He always answers my calls/emails/texts promptly Gets me an emergency loaner when in a bind I love Lexus of Melbourne & definitely recommend to everyone I meet. Keep up the great job!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your wonderful feedback about John! Feel free to reach out to us if you need anything further. Have a fantastic day!

John Lohne

John Lohne is the best! He always returns my calls promptly. He keeps me informed. He takes care of whatever service is needed in a timely fashion. It is always a pleasure to come in, even if it was just a screw in my tire. For 10 years the same great service every time! Thanks, Lexus of Mekbourne! Great teamwork. Thanks, John

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Liz, we're very happy to hear John has been able to provide you with positive experiences! Thank you, and have a fantastic day!