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Lexus of Melbourne

(3,018 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Excellent Customer Service

I brought my car in for a tuneup, and mentioned I had an appt and needed to be finished in an hour and a half. Steve was cordial and said he'd make sure it was completed on time. I was pleasantly surprised my car was finished 15 minutes early. Very seamless experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Lexus of Melbourne. We're happy we could meet your expectations! We look forward to your next visit! Take care!

Tom Hakimi

Tom was perfection. Never pushy, never said the famous "what can I do to get you out of here in this car today". He listened, rewrote the contract for a lease after going through the motions to purchase. He was interested and interesting and brought the car to me in Vero as well. My husband and I had a very pleasant experience. We will go back for our next car as well. Job well done, Tom Hakimi!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Tom was able to provide you with such a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne

Highly recommend Keith Croft

Keith Croft in sales was excellent to work with. We are very happy with our Lexus. Keith followed through on everything he said he would do. Robert and Suma Jeyaseelan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

Consistently GREAT Experience with John Lohne

John Lohne consistently provides Great Experience and timely advise on service needs and solutions. My main reason for selecting Lexus is the great Service and Reliability. John is extremely trustworthy and the service team has a history of performing consistently well ! Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out! Take care!

GREAT EXPERIENCE WITH ELISA

I had a great service with Lexus company service in Melbourne. It was first time to visit Lexus service center and was a great service with ELISA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne

GREAT Experience!

Virginia was a total pleasure to work with. Great service and very helpful, to be able to explain how things worked. Great personality and a lot of fun. Would work with her again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to leave a review for us at Lexus of Melbourne. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! We hope you have a great day!

Excellent car buying experience.

This by far was the best car buying experience I have ever had. Virgina took great care of me right from the start. I was looking for a used Tahoe that they had on their lot and I was able to take it home over night and really see how I liked it. The buying process was fast and easy and they even let me swap out my rims from my trade in and put them on my new car. I plan on buying my next car from them as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words and congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day!

Great customer service

I bought my Lexus here some time ago. The service is great and I have no surprises when I pick-up my car, I receive great communication about my car service status and the car is ready when promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

Exceptional customer service

This is my first Lexus and my first hybrid. I do not live in the Melbourne area and drove over 400 miles to purchase the vehicle. Keith Croft made sure it was ready for me and stayed late to attend to the details of the purchase. He was very helpful in explaining some of the key features of the hybrid and making me feel at ease behind the wheel. There were some paperwork issues and Nicole DeVos went over and above to get them fixed. I just wished I lived near the dealership so I could take advantage of the benefits of dealing with Lexus of Melbourne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day!

Satisfaction

This is my third Lexus, first from Lexus of Melbourne. We were very impressed with the staff and especially with Shane Singer. There was no pressure to make a decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Shirley, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!