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Lexus of Melbourne

(3,023 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Everyone at Lexus was awesome! Alex set me up with a...

Everyone at Lexus was awesome! Alex set me up with a sick NX 300 F Sport. Shaun got me a great price and was upfront about the numbers. Robert made sure I understood the numbers and got me into the vehicle in no time flat. Matthew hooked me up with the financing. My next car is going to be a Lexus from Lexus of Melbourne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

It was a pleasure to work with Evan Page for the...

It was a pleasure to work with Evan Page for the purchase of this vehicle - the LS-500. He was courteous and polite as well as knowledgeable about the vehicle. He delivered it to us in a timely way and spent all the time we needed to familiarize us with the technology. A most enjoyable experience...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

Evan was very patient and heard us out. We had various...

Evan was very patient and heard us out. We had various options with regard to financing and he ran back and forth to help us get in the best situation that worked for us. He also followed up the next day to make sure we were happy with our purchase. I'm very pleased with the way I was treated!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Mandy made us feel very comfortable. It was a no stress...

Mandy made us feel very comfortable. It was a no stress purchase. Personable, Friendly and knowledgeable about what we were interested in purchasing. Highly recommend!!! Thank you Mandy!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Tom Hakimi and Matthew D. provided EXCELLENT customer...

Tom Hakimi and Matthew D. provided EXCELLENT customer service. Both had EXCELLENT attention to detail, and made sure we received an EXCELLENT vehicle from Lexus. I have gotten several messages from friends, welcoming me to the EXCELLENT family of Lexus. We hope to be able to purchase another vehicle from your EXCELLENT dealership again. Keep up the EXCELLENT job! hahaha

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

This was the most pleasant car experience I ever...

This was the most pleasant car experience I ever received. This specific Lexus location (Viera) was filled with the most AUTHENTICALLY KIND, PROFESSIONAL, EMPATHETIC, FUNNY, & DOWN TO EARTH-YET EXCEPTIONALLY THOROUGH individuals I have ever met in my life. We all know car buying experiences can be immensely stressful. NOT this time! They take their time, they cross at’: and dot their i’s; yet are still so incredibly accommodating and just REAL. From the receptionist, to the General Manager. It didn’t matter what title they had, this location truly treats everyone who walks through the door (regardless or race, color, or creed) like family. Never had a car experience like this before. Even my mother wants a 2021 now. I’ve never left a review for any company before, but this one truly delivered. Matt in Finance is a cutie with great convo. Mr. Green- just the sweetest person. Alex in Sales was the most adorable, thoughtful, and accommodating individual. Even the young lady/receptionist was so welcoming and smiled. When you walk in, the energy is peaceful and freeing. This location gets 💯 5 Stars, A+++++ Great people..great hearts..and incredibly professional. Have a blessed year Lexus of Melbourne ☺️ ~Ms.Henriques 1/27/2021

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Once again Tom demonstrated his excellence in serving our...

Once again Tom demonstrated his excellence in serving our needs. Without him we wouldn’t have enjoyed our beautiful new Lexus. Outstanding ambassador for Lexus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

I would like to send a heartfelt thank you to my sales...

I would like to send a heartfelt thank you to my sales Consultant, Tom Harkin for the EXCELLENT service that he provided to me for the entire 2 months of the process of getting me the exact car that I wanted to purchase. We have build a relationship because of his caring attitude. I was impressed on how well he knows the Lexus product. Kudos to the entire Lexus of Melbourne staff that I came in touch with. They are soooo professional and friendly. They make your experience worthwhile. Continued success!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

Virginia was an amazing guiding force during the process...

Virginia was an amazing guiding force during the process with my mother and myself. I would highly recommend her to assist and guide the process of buying or leasing a Lexus. Her knowledge both about the cars and the paperwork experience was truly a blessing. Lexus IS lucky to have someone like her on their team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

Bob McGivney did the impossible and made the experience...

Bob McGivney did the impossible and made the experience of purchasing a car enjoyable! He was patient, kind, informative and it was clear that he has his client's best interest at heart. We appreciated that he wasn't pushy or insistent on going beyond our budget and he was incredibly helpful and accommodating throughout the process and for days following. We are so grateful for his help and are so happy with our purchase. Thank you, Bob!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.