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Lexus of Melbourne

(3,023 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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I have purchased many cars in my 76 years but was...

I have purchased many cars in my 76 years but was exceptionally pleased by the top flight professionalism and warm friendliness of everyone we encountered at Lexus of Melbourne. Without a doubt, the best car buying experience I ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

Tom was friendly & very knowledgeable about the Lexus RX...

Tom was friendly & very knowledgeable about the Lexus RX 350, The transaction went smoothly & Tom was very organized but not pushy, The dealership was clean & Covid friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Rob, thanks for being the best. I treasure you.When...

Rob, thanks for being the best. I treasure you. When I'm considering an auto upgrade, I speed dial Rob LaMarr. After catching up on our lives and reviewing current needs, Rob does the rest. He is both knowledgeable and delightful. His personal integrity doesn't stop with red bow delivery. I can count on his vast expertise for advice on any car, or other business concern/situation. Lexus of Melbourne Service is superb as well. Thanks for providing an enjoyable and trustworthy auto experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

It was an awesome experience working with Virginia. She...

It was an awesome experience working with Virginia. She was funny, pleasant and super knowledgeable about all the nuances of the vehicles we looked at. Thank you Virginia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

Superb in every facet of buying a luxury...

Superb in every facet of buying a luxury automobile.....Virginia is the best!!! All the crew at Lexus of Melbourne were top notch....I'd recommend them as the best place to buy a car....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

We are so glad Virginia was our salesperson! She is...

We are so glad Virginia was our salesperson! She is extremely knowledgeable and has a great, down to earth personality. The dealership is a friendly professional place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

Michael was great, he got me the exact car that I wanted....

Michael was great, he got me the exact car that I wanted. He was easy to work with and very professional. He was amazing and I would recommend him,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Lexus number 7. Robert LaMarr will always have mine and...

Lexus number 7. Robert LaMarr will always have mine and my families business. Thank you Robert for always making me feel I am part of the Lexus family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Very professional, quality without question. Very...

Very professional, quality without question. Very knowledgeable in the car performance. A great experience and we love our new car! Hopefully we will experience our time driving

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Lexus of Melbourne for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

This is my second lease with Lexus of Melbourne. I live...

This is my second lease with Lexus of Melbourne. I live in Orlando and it is worth the trip. Bob McGivney is awesome. Shaun was very informative about leasing vs buying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.