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Harbro Auto Sales

(2,526 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–7:00pm 8:00am–5:00pm
Wednesday 8:00pm–7:00pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2014 state dealer award
View 13 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 926-1267 (866) 926-1267

Reviews

(2,526 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harbro Auto Sales from DealerRater.

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wow have never had such a pleasant experience buying a...

wow have never had such a pleasant experience buying a car. they worked to get us a car in the payment range and time frame that we needed without trying to go over. Pleasant,polite and hassle free. The day after buying the car my husband hit a pot hole and had a flat tire one of Harbros employees saw the car on the side of the road they called my husbands, they came to him helped put on the spare, had him go back to the dealer checked out the tire replaced it with a new one offered him lunch while he waited all at no charge. Thats above and beyond!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're always here to help- glad to see you're enjoying the vehicle and our company. Our staff prides themselves on the satisfaction of our customers! Sincerely, Team Harbro All Heart. No Hassle.

Just a honest make you feel like family dealership. We...

Just a honest make you feel like family dealership. We just purchased our 2nd car from harbro and will never hesitate to return or recommend them to anyone. Thank you Mike and your crew of professionals.*****

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We're glad that you could enjoy yet another purchase from us- with ease! Sincerely, Team Harbro All Heart. No Hassle.

Whenever I need an oil change or service to my van Eddie...

Whenever I need an oil change or service to my van Eddie will take me when I call. Dan and Eddie call me the same day when servce is being done on my car to let me know what the issue is. I always get my van back within 1 -2 days. They are the best team to work with in Webster. It's very hard to find a mechanic you can trust and i have definitely found one I am not scared of bringing my car into. Great team!!! Kelly Oxford, MA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Kelly! We've worked hard to bring together such a great team! Thanks for your consistent business. Sincerely, Team Harbro All Heart. No Hassle.

These people are incredible to work with! Everyone is so...

These people are incredible to work with! Everyone is so nice and "down to earth". This is the way it should be! They honor their promises and and go above and beyond to accommodate you. We were so impressed with them that a week later we brought our other vehicle down for a complete detailing and it came out amazing! If you want 5 star service, Harbro is the place to go!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

"Above and beyond" is exactly how far we're willing to go for our customers. We're always happy to help! Thanks for the 5-star review! Sincerely, Team Harbro All Heart. No Hassle.

On the recommendation of a friend, my wife and I went to...

On the recommendation of a friend, my wife and I went to the dealership just to kick tires. We spoke to Mike, told him what our budget was and what we were looking for. He worked on it for a couple of days, and with his hard work we ended up with two vehicles Instead of only one ,and remained in our budget. Made the "used car" experience a pleasurable one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That's what we aim for when selling vehicles! Making it as painless as possible! Glad to help, thanks for the review. We're happy that you gave us a try and found it an enjoyable experience. Sincerely, Team Harbro All Heart. No Hassle.

Due to unforeseen circumstances, we were in a situation...

Due to unforeseen circumstances, we were in a situation to buy a car emergently. We arrived at Harbro on Monday, feeling for sure we would get "ripped off", due to the necessity of our purchase. I drove the car home Friday. We were greeted by a warm and friendly Mark, who did not pry, but understood the urgency of our purchase. We test drove about 5 cars. We liked the feel of the Kia, but hated the color. Mark said he was getting a white one in a few days. We left. No pressure felt. Mark called that evening - had the white one. We went in the morning, drove it, and then I explained why this was a necessity. I started to cry. Jeremy and Mark were like my brothers. Having just met them, I felt like I was being brought into a family. The buying experience was painless. Heather dealt with all the paperwork and insurance, etc., and signing the papers was painless with her. Mike went over every aspect of the car, and made sure I realized if there was ANYTHING we needed, to just go on back. Harbro has restored my faith in the car salesman. I feel like we are now a part of this wonderful, caring family. We have bought into a relationship. They care about us, and our car. I will scream their name from the rooftops, because I am so happy that this was not another added pressure on us. Thank you all, from the bottom of my heart. You now have life long customers, that consider you family. xo

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your review means a lot to us. This is what we are after with every sale, a thoroughly satisfied customer. We're always trying to help, by putting in every effort we've got- to make you as happy as you are. We hope to see friends and family of yours in soon with that glowing recommendation that we know you are so eager to share with them. Congrats on your purchase! Sincerely, Team Harbro All Heart. No Hassle.

Harbro found the vehicle I was looking for,in the color I...

Harbro found the vehicle I was looking for,in the color I wanted,at the price I wanted,and helped make the expirence pleasant. I will recomend them to family and friends who are looking for a great deal on a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We love hearing that Harbro is being recommended by happy customers to all their family and friends! Enjoy your vehicle! Sincerely, Team Harbro All Heart. No Hassle.

just purchased our 6th car from Mike. Always a pleasure...

just purchased our 6th car from Mike. Always a pleasure to work with them at Harbro. looking forward to buying a 7th in the next week or so.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We look forward to your next purchase as well! See you soon, always a pleasure doing business with you! Sincerely, Team Harbro All Heart. No Hassle.

Dealing with Mike was a pleasure, he was very friendly...

Dealing with Mike was a pleasure, he was very friendly and helpful. I have recommended him and the dealership to several of my friends, and look forward to doing business with him again soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review, and for all the recommendations! We look forward to seeing you back at Harbro soon! Sincerely, Team Harbro All Heart. No Hassle.

Chris was very friendly. He got me the truck I wanted for...

Chris was very friendly. He got me the truck I wanted for the price I wanted and he gave me more than my trade in was worth. I can't wait till I need another vehicle so I can go back to harbro.they said they would fix a crack that was in my new console and they really did. Harbro is the best car dealership I have ever dealt with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We stick by our word- always! Thanks for the great review. Hope to see you doing more business with us, as well as recommending us to all your friends and family! Sincerely, Team Harbro All Heart. No Hassle.