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Harbro Auto Sales

(2,526 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–7:00pm 8:00am–5:00pm
Wednesday 8:00pm–7:00pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2014 state dealer award
View 13 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 926-1267 (866) 926-1267

Reviews

(2,526 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harbro Auto Sales from DealerRater.

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Mike and the staff are great to deal with. This is our...

Mike and the staff are great to deal with. This is our second used car purchase. If you find anything wrong, they go out of their way to take care of it. I had checked the prices of the vehicle I purchased and they were definitely within the same price range too. My overall experience with them is extremely positive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

If you want a fair deal with really good service, this is...

If you want a fair deal with really good service, this is the dealer for you. They stand behind their cars 100%. I may never by a new car again as long as dealerships like this one are around. Why buy new when you can by a quality used car from a quality dealership like Harbro.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

they are very helpful and trust worthey they helped me ge...

they are very helpful and trust worthey they helped me ge the car that i have now at a price thats afordable they never presured or pushed me into a sale they helped me out. they are reliable and friendly . i would and do recomend harbor to any body thats looking for a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Mike & Tim Harr are the most professional, friendly and...

Mike & Tim Harr are the most professional, friendly and honest people that I have ever met! I had bought a Jeep Cherokee from them which I loved! Mike took the time to make sure I was making the right decesion, explained to me about interest rates and had answered all my questions (and there were many)! I have recommended several people to Harbro because of their outstanding service! They are not your "typical" used car sales people! Give them a try! If they don't have the car you are looking for, they will go out of their way to find you one! Plus, what other used car dealer offers a 30day satisfaction gaurantee? They are the best in the industry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Took my Audi in to have an exhaust leak and rear brakes...

Took my Audi in to have an exhaust leak and rear brakes looked at. Was told I needed a complete new stainless steel exhuast - $1500. a second shop replaced three bolts, three nuts and did it in 30 minutes. I would have gladly paid $100 for them to fix the exhaust. Stainless steel exhaust systems don't rust through. The other shop was also able to do the brakes for $200 less than Harbro quoted. --UPDATE-- To their credit, I did receive a phone call from one of the owners (Mark Hare) regarding this review and he wanted to hear about my experience directly. Clearly he was quite concerned and assured me that steps would be taken to ensure this wouldn't happened again. This review is based on my experience with this dealer, but as they say: "Your milage may vary."

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We want to thank you for your honest review. We learn how to improve our business from customers that let us know they are not completely satisfied. We have always believed that "The bitterness of poor quality remains long after the sweetness of the low price is forgotten", and this is quite possibly why our service manager estimated your repairs using OEM parts, which are very expensive. In hindsight, because of the year and the mileage on your Audi, maybe we should have given you the option to patch or repair the exhaust, if possible. Even though you did not choose to actually do business with Harbro, because of your review, we will try to be more careful in the future to present more options when we quote repair estimates.

Both my husband and I would recommend Harbro highly to...

Both my husband and I would recommend Harbro highly to anyone for any buying reason. We sing their praises to anyone who will listen and cannot wait until our children are ready to buy their 1st car. We have bought about 4-5 vehicles from them and have been thrilled everytime. They are all personable, "family oriented", when you call they know who you are and will do anything to help you. They are all very knowledgable! I wouldn't buy any vehicle from any other dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Took my truck in and repaired it the same day. My...

Took my truck in and repaired it the same day. My alternator burned out and I had to get a tow. Harbro has always been honest and easy to work with, They also gave me a heads up on a broken shock, which I will be fixing soon. Great service. The price was right. The best place in town to service your car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

In all our years of buying vehicles, we have never been...

In all our years of buying vehicles, we have never been treated like human beings. The people at Harbor where very helpful and ready to be there with any questions or concerns we may have had. When dealing with Mike, he made us feel like part of a huge family not just some strangers coming in off the road. I will continue with Harbor for any futher purchases we may need and I will continue to tell all my family and friends that if they are looking to buy a used vehicle to go to Harbor, it's the place to be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My husband and I were in need of a vehicle and was...

My husband and I were in need of a vehicle and was referred to go to Webster at Harbro for a rental car.Tim was very helpful and very friendly and assisted us. After awhile I fell in love with the Olds Alero and wanted to purchase it and now 3 years later I am still driving it and was spotted in Webster by Tim the president who noticed me and told me that I could go and get services I need at any time. I would recommend them to any 1 who is in need of a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The service is very friendly there. I am a former...

The service is very friendly there. I am a former customer having bought 2 mini-vans there after reachering to find the best place to go. I recieved a coupon for a free oil change in the mail from them as a welcome to the neighborhood promotion since we moved out of state and have been gone for a while. I went down to check it out and it realy was free! The service dept there is wonderfull

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.