Reviews
Great place to buy a car
Had a great experience there, no hassles, good price, very professional. Mr. Serritella and crew were very nice and had many options. Will tell friends to stop by when needing a vehical. Thank you. Mark k.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We are pleased to hear everything went well for you during your recent visit with John. We look forward to working with you again in the future. Best, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager
A true professional
John not only took his time to help us, but was very professional, courteous, and made us feel comfortable and not rushed.... He answered every question with an explanation that put us at ease....i enjoyed my experience at Mc Grath Honda and completely recommend this dealer to any and all potential buyers.. Ask for John, he will take care of u
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking time out of your day to share your experience with everyone. We believe in courteous and professional customer service and I'm glad that John made such a great impression on you. Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager
Friendly and knowledgeable
John Serritella was very attentive to what I was looking for and made me feel extremely comfortable. I normally get annoyed when going to car dealerships but he made this process much easier. I have been recommending him to anyone I know in the market.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review! We're glad to have John on our team and that we could provide you with a positive experience. Thank you for your recommendation! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager
If I Could Give John Serritella 6 Stars I Would!!!
I would recommend to my friends and family to see John Serritella at McGrath City Honda. John is very professional and goes out of his way to make you feel like family and not just another sale. I didn't feel rushed and he answered all my questions. McGrath City Honda, is the only place I will go to buy my next car and I will be looking for John to help me out again. Just a great experience overall.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review, Lisa. Congratulations on your new vehicle! I am thrilled to hear John could provide you with a great car buying experience. I will be sure sure share your comments with the rest of the team. We appreciate your recommendation and look forward to working with you again soon! Best Regards, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager
TOP NOTCH...
This dealership was top notch! John went above and beyond to make sure I was very comfortable. He gave me suggestions and his advice but was in no way pushy whatsoever. After I decided on a car, the process was absolutely painless. So quick and professional. I would recommend John Serritella and McGrath City Honda to anyone who is looking for a new or pre-owned vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking a moment to leave this great review. John is a key member of our team and it is wonderful to hear he could provide you with such an excellent car buying experience. If you need anything else, please don't hesitate to contact us. Best Regards, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager
Absolute worst car-buying experience !!
I wish I would have read the reviews before I came here because it sounds like many people have had similar negative experiences. Wow this was baaad! I never write reviews, but felt compelled to warn others of this place. We were in the market for a used accord and saw one here that met our specifications. Since we were coming from 1.5 hours away, we called ahead to see if the price was negotiable. They made it sound like it totally was. My husband talked to a staff member at length about his trade and other info. They talked numbers and the sales lady agreed that his offer seemed reasonable. After we decided we might want to purchase, we talked numbers at length to the sales man who made us believe there would be negotiations. Then here comes the used car manager Carl telling us the price was not flexible at all!!! It was beyond disappointing. We wasted a whole day. The craziest part is that Carl got upset and raised his voice at us!! After this, we had a great talk with John S who is the general sales manager of the whole place and he was very reasonable and listened to our concerns. He seemed willing to offer it for less/negotiate, but at that point we didn't want to give them our business. Why do you have sales people if the price is as marked?? We would just go to the register and buy it for a fair price.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Angela, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. Although we would have preferred to have provided you with a much better experience, your feedback will allow us to strengthen our processes in an effort to provide our customers with a more pleasant and seamless experience in the future. Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager
The worst place to buy a car!!
I wish I would have read the reviews before I came here because it sounds like many people have had similar negative experiences. Wow this was baaad! I never write reviews, but felt compelled to warn others of this place. We were in the market for a used accord and saw one here that met our specifications. Since we were coming from 1.5 hours away, we called ahead to see if the price was negotiable. They made it sound like it totally was. My husband talked to a staff member at length about his trade and other info. They talked numbers and the sales lady agreed that his offer seemed reasonable. After we decided we might want to purchase, we talked numbers at length to the sales man who made us believe there would be negotiations. Then here comes the used car manager Carl telling us the price was not flexible at all!!! It was beyond disappointing. We wasted a whole day. The craziest part is that Carl got upset and raised his voice at us!! After this, we had a great talk with John S who is the general sales manager of the whole place and he was very reasonable and listened to our concerns. He seemed willing to offer it for less/negotiate, but at that point we didn't want to give them our business. Why do you have sales people if the price is as marked?? We would just go to the register and buy it for a fair price.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Angela, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. Although we would have preferred to have provided you with a much better experience, your feedback will allow us to strengthen our processes in an effort to provide our customers with a more pleasant and seamless experience in the future. Dana Grande, dgrande@mcgrathcity.com, 773-836-3904 - Client Relations Manager
Helpful and easy
Upon walking in the door we were immediately greeted by James, he was friendly and energetic. We had been dealing with the online sales team, whom were also nice and easy to deal with, James picked up from there and sold us our car with the all of our requests met. He was fast and made the car buying process painless and seamless.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Amy! Our team works incredibly hard to exemplify our commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. All the best, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager
Car buying made easy
Went to this dealership after much research I was pleasantly pleased. John Serritella was so helpful in explaining all the details and safety features of the vehicle. I didn't feel rushed or pressured to make a purchase and no question was left unanswered. Again thank you McGrath City Honda and John Serritella!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. I am thrilled to hear everything went well during your recent visit with John. If you need anything else, please don't hesitate to contact us. Enjoy your new vehicle! Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager
Awesome people!
Starting from the salesman Dave Kazarian to the manager John Serritella they were both great. My wife and I came in on a Saturday to look at a vehicle we liked. They let us test drive it and we fell in love with it. I told John we would be in the following Saturday to buy the vehicle. I forgot I told him Saturday and my wife and I came in on Friday night instead. John was surprised we came in a day earlier but he had our vehicle and paperwork ready for us in less than an hour. John and Dave are so personable that we could have stayed for hours talking. John went above and beyond our expectations to make sure we were happy with the price, the interest rate and extended warranty. He handled everything in a professional manner! We would definitely buy another car from them and will recommend our family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the fantastic rating, Joe! We strive to provide our guests with 100% satisfaction and I am happy to hear John and Dave did just that. We look forward to working with you again in the future. Enjoy your new ride! Best Regards, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager
